Associate Customer Care Representative

hace 4 semanas

Desde casa, México First Advantage A tiempo completo

We are seeking a **Customer Care Representative **in Mexico. Role is remote but individual must reside in Mexico.

All remote employees must be on camera for all training sessions, including new hire orientation and meetings with leaders and clients. Working at home requires internet speeds that can support the FA systems; a minimum download speed of 120mps and 10mbp upload is required. Computers must be hard wired to a router (We provide equipment).

While this role is 100% work from home, individual must be in Mexico.

**Responsibilities**:

- Open and conduct all conversations professionally and with empathy. Customer Care Representatives must remain calm, listen carefully, be polite, explain reasons for the current situation and what s/he/they will be doing to help resolve this issue.
- De-escalation of client frustration is a key responsibility of the agent. Calls are randomly monitored by supervisors for quality control and employee development/training purposes
- Document all information gathered, and actions performed during the customer care interaction (the call) in the relevant FA systems. This includes the reason for the call, information shared, the resolution, escalation to the appropriate teams, and follow-up activities needed. Tickets may need to be logged and assigned to other departments, such as Operations or Information technology. These departments may need to be reached during the call as well (real time). This may also include helping the caller capture computer screen images that can be added/uploaded to the documentation. This documentation activity occurs during the call itself and shortly after. Complete information must be entered into various systems within 90 seconds to 2 minutes after the call closes in order to take the next call.
- The Associate Customer Care Representative also contributes to knowledge content in the reference center that supports continued enrichment of online resources that helps to resolve support cases while promoting the value of this content to all customer
- Manage pace and quality of work to meet goals. Make changes to improve based on feedback from supervisors or performance metrics that are tracked and shared (e.g., number of calls per day, length of call, quality assurance scores for accuracy, customer satisfaction scores, compliance with process, confidentiality, and professionalism, etc.).
- Share the voice of the customer through appropriate channels to ensure all parts of the organization benefit and have the actionable information needed to drive business decisions.

**What You Will Need to be Successful**:

- High school diploma/GED required. College degree preferred.
- 2 or more years’ experience in customer-facing or knowledge delivery role is preferred
- Knowledge of common computer configuration.
- Strong computer navigation skills.

**Other Knowledge, Skills, Abilities or Certifications**:

- Communicate in a clear and concise manner.
- Ability to work in a logical flow to isolate causes of problems and determine potential solutions
- Ability to multi-task (type notes into appropriate systems while assisting customers via phone; work within multiple screens and platforms while assisting customers and/or researching issues.)
- Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment.
- Ability to quickly connect with people, establish a rapport, express empathy, and project confidence.
- Ability to work collaboratively in a team environment.
- Bilingual/Spanish language skills preferred.
- Prior experience with Microsoft Windows Operating Systems and ISPs required and prior Customer Care and/or background services work related experience preferred.

**Working Environment**:
This is a remote role (Mexico only). All employees within First Advantage must have a dedicated workspace that allows them to work free from distractions. Employees are encouraged to have a hard wire internet connection and must have internet speed to sustain multiple systems.

**Travel Requirements**:
While the role is remote, travel may be required to meet with internal teams, as necessary.

**Why First Advantage is Your Next Big Career Move**

First Advantage is going through a technology transformation We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we expand our impact.

Additional benefits offered to our eligible people include:

- Ability to work remotely with occasional business travel
- Medical, Vision, Dental, and supplementary benefit plans
- 401k with an employer match and an Employee Stock Purchase Plan (ESPP)
- Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
- Access to tech and growth opportunities, and leaders who want you to succeed

**More About Our Values Code**
- Honor, H

  • Customer Service Representative

    hace 2 días

    Desde casa, México 1 Customer Service A tiempo completo

    Job Title: Customer Service Representative (Bilingual English/Spanish) Company: 1 Customer Service Location: Remote - Mexicali, Baja California **Job Type**: Full-Time (40 Hours per week) Job Summary: Key Responsibilities: - Work with our ticket system to resolve customer inquiries and complaints in a timely manner - Retain customers and resolve...

  • Customer Care Representative

    hace 2 meses

    Desde casa, México Intugo A tiempo completo

    Join us as a Customer Care Representative to assist patients from US clinics, providing answers to their inquiries about their consults, payments, and appointments. Base Salary Bonus Weekly payment Food voucher Telework support Fixed schedule with 2 days off (Sundays + 1 weekday) **Qualifications** Must have Advanced English level +1y Call center...

  • Family Care Associate

    hace 2 días

    Desde casa, México Catena A tiempo completo

    **About Catena**: **About the job**: - **Role**:_Family Care Associate - Front Office - **Work Schedule**:_Full-Time | 40 hours per week | Mountain Time (MST) or Pacific Time (PST) - **Salary Range**:_ US$1200 to US$1500 per month (depending on skills and experience) Our client is on a mission to redefine care for vulnerable families in the US. They...

  • Customer Service Representative

    hace 2 semanas

    Desde casa, México Sofvio A tiempo completo

    We are looking for hundreds of **Customer service representatives.** “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...

  • Customer Service Representative

    hace 3 semanas

    Desde casa, México Independent Recruiter A tiempo completo

    We are looking for hundreds of **customer service representatives**. “Evolving the BPO services and helping with our clients´ needs to a whole new level.” Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...

  • Customer Service Representative

    hace 4 semanas

    Desde casa, México Motorcycle Safety Academy A tiempo completo

    **Overview**: A customer service representative is a professional who handles incoming or outgoing customer calls for a business. They are the front line of communication between a company and its customers, providing support, answering questions, resolving issues, and sometimes selling products or services. **Pay Rate**: Pay rate is MX$10,000 to...

  • Customer Service Representative

    hace 2 días

    Desde casa, México US Appliance A tiempo completo

    US Appliance Repair Customer Service Representative - Give exceptional customer service - Organize and route incoming telephone calls - Able to be multi-player - Computer skills - Use Smartsheet for very basic functions - Must be able to manage time effectively Customer service representative with other office responsibilities. Hourly pay will increase...

  • Remote Customer Service Representative

    hace 3 semanas

    Desde casa, México Tele-Help LLC A tiempo completo

    Customer Service Representative **Duties**: - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Assist customers with product information, pricing, and order processing - Resolve customer complaints and issues with patience and empathy - Perform data entry tasks accurately and efficiently - Upsell products and...

  • Customer Service Representative

    hace 3 semanas

    Desde casa, México Tele-Help A tiempo completo

    **Descripción del empleo** Do you desire to work remotely for United States, Canadien, and UK-based companies? We are looking for English Speaking Mexico-base to work in various roles across North America and Europe. Tele-Help is Mexico & Las Vegas-based business process organization (BPO); we focus on providing skilled staff to our partners in the...

  • Customer Service Representative

    hace 2 semanas

    Desde casa, México Tele-Helping A tiempo completo

    **Descripción del empleo** Do you desire to work remotely for United States, Canadien, and UK-based companies? We are looking for English Speaking Mexico-base to work in various roles across North America and Europe. Tele-Help is Mexico & Las Vegas-based business process organization (BPO); we focus on providing skilled staff to our partners in the...

  • Customer Service Representative

    hace 1 semana

    Desde casa, México WorldStrides A tiempo completo

    The Customer Service Representative (CSR) represents WorldStrides by providing accurate and timely responses to both internal and external customer inquiries. In many instances, the CSR is the only contact the “parent” customer has with WorldStrides. In that regard, the CSR should properly represent the brand image of the company as follows: - Provide...

  • Customer Care

    hace 1 semana

    Desde casa, México ForceManager A tiempo completo

    **ForceManager **is the **sales **CRM **for teams that are constantly on the move : they work with hybrid sales and r eport their sales activities from the road, in the office or at home. What makes ForceManager successfu l is that it makes life much easier for sales managers and sales reps. It is intuitive and easy to use, has integrated geolocation,...

  • Patient Care Services Representative

    hace 1 semana

    Desde casa, México Winona A tiempo completo

    **About Winona**: Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully...

  • Patient Care Services Representative

    hace 1 mes

    Desde casa, México Winona A tiempo completo

    **About Winona**: Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully...

  • Patient Care Services Representative

    hace 6 horas

    Desde casa, México Winona A tiempo completo

    **About Winona**: Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully...

  • Customer Success Assistant

    hace 2 meses

    Desde casa, México Cattle Care A tiempo completo

    **About us** At Cattle Care, we use Artificial Intelligence to increase the revenue of dairy farms and decrease GHG emissions, antibiotics, and hormone usage. We secured $3.2M in funding from serial angel investors, VCs, and domain experts. We work with 92 farms in the US and have $1.7M ARR. **About the role** Join our dynamic team as a Remote Customer...

  • Bilingual Customer Sales Representative

    hace 2 meses

    Desde casa, México Voyager Global Mobility A tiempo completo

    Bilingual Customer Sales Representative Voyager Global Mobility is the leader in the developing mobility sector, serving the rapidly growing ridesharing industry, car sharing and local mobility marketplaces. We bring ease and simplicity into the experience of getting a Fleet for Hire car. We are building the most compelling way to get a car by committing to...

  • Customer Service Representative

    hace 4 días

    Desde casa, México EverPro A tiempo completo

    **Position Overview**: We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is primarily focused on managing inbound phone-based interactions with a strong emphasis on booking appointments and ensuring world class customer service. **Key Duties**: - _**Exceptional Customer Service**:_...

  • Customer Support Associate

    hace 6 horas

    Desde casa, México Intellect A tiempo completo

    We are looking for a Customer Support Associate to assist our customers with technical problems and other general concerns when using our products and services. Customer Support Associate responsibilities include resolving customer queries, recommending solutions, guiding product users through features and functionalities, and other associated duties. To be...

  • Bilingual Customer Service Representative

    hace 1 semana

    Desde casa, México eCustom Solutions A tiempo completo

    **Bilingual Customer Service Representative (English/Spanish)** We are currently seeking a highly organized and detail-oriented individual to join our team as a Bilingual Customer Service Representative. If you can effectively communicate in both English and Spanish, have exceptional customer service skills, experience in a call center environment and...