Strategic Backlog Manager and Customer Advocate

hace 13 horas


Guadalupe, Nuevo León, México Acuity Brands A tiempo completo
About the Role

We are seeking a highly skilled Strategic Backlog Manager and Customer Advocate to join our team at Acuity Brands.

This is a unique opportunity to make a significant impact on our customer experience by driving transformational efforts in backlog management and customer support.

Key Responsibilities
  • Foster strategic relationships with key manufacturing team members to better understand customer needs and drive business impact.
  • Develop and implement an industry-leading comprehensive approach to customer support through backlog management, ensuring exceptional service levels and exceeding customer expectations.
  • Collaborate with cross-functional teams, including CX, Product, Operations, and Sales leadership, to drive commercial success and unlock capacity within the organization.
What We Offer

A competitive salary of $95,000 - $110,000 per annum, depending on experience.

Opportunities for growth and professional development in a dynamic and innovative company.

A collaborative and supportive work environment that values teamwork and employee well-being.

About Us

Acuity Brands is a leading industrial technology company dedicated to delivering innovative solutions that transform spaces and enhance lives. We leverage technology to solve complex problems in lighting, controls, and more, making a positive impact on our customers, communities, and the planet.



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