Customer Support Coordinator

hace 3 semanas


Guadalupe, Nuevo León, México Acuity Brands Lighting, Inc A tiempo completo

We are Acuity Brands Lighting, Inc., a leading industrial technology company that designs, manufactures, and brings to market innovative products and services.

Our goal is to make a valuable difference in people's lives by developing technology that helps save energy and reduce carbon emissions.

We are positioned at the intersection of sustainability and technology, driving growth through the development of new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.

This role will support orders from all channels by providing exceptional internal processing and backlog management. Key tasks and responsibilities include:

Key Tasks & Responsibilities
  • Manual Processing:
    • Ensure order target dates align with true lead times to guarantee commitments match reality.
    • Resolve internal order work queue tasks that prevent activation and shipment.
    • Process return authorizations according to internal policy.
  • Customer Pull-In Requests:
    • Represent customers in the manufacturing environment.
    • Facilitate approval of business opportunity requests prior to order entry.
    • Work together with customer support and manufacturing operations to establish, communicate, and execute the path to meeting customer needs.
  • Backlog Management:
    • Represent customers in the manufacturing environment.
    • Use Power BI reporting to monitor opportunities for pull-in outside of requested expedites.
    • Proactively identify and communicate constraints that impact the backlog and provide alternative solutions.

The ideal candidate will possess excellent communication and organizational skills, computer proficiency, and analytical problem-solving abilities.

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, as well as benefits and opportunities for growth and development within our organization.



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