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Member Support
hace 3 semanas
Company Description
Our client is a global leader in consulting, technology and outsourcing solutions. We enable clients, in more than 30 countries, to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence. With US$8.25 billion in annual revenues and 160,000+ employees our client is Building Tomorrow's Enterprise
**Job Description**:
**JOB INFORMATION**
**Job Title: Member Support**
**Location : Guadalajara Mexico
- Hybrid**
**Job Requirements**:
- Identifies and manages existing and emerging risks that stem from business activities and the job role
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled
- Follows written risk and compliance policies and procedures for business activities
- Uses established procedures and job experience to carry out and resolve moderately complex delinquency work assignments and conducts member research as necessary
- Contacts members in all stages of delinquency and across all
USAA product lines through automated and manual outbound dialing; receives inbound collections and general servicing calls
- Under limited supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security
- Negotiates mutually satisfactory payment arrangements within defined guidelines
- Completes required account verification, account maintenance, and documents all contact and collection attempts
- Utilizes extensive skip tracing tactics and ordering door
- knocks to locate members' addresses and phone numbers
- Follows all applicable local, state and national laws and regulation surrounding the collection industry and within
- USAA standards
- Follows written risk and compliance policies and procedures for business activities
Preferred
- 1+ year of Auto Collections and/or Repossession experience
- 1+ year of Consumer Loan Collections experience
- 1+ year of experience internal/external Skip Tracing experience
- Demonstrated negotiation skills experience
- Experience with CACS and/or Master Queue
Additional Information
All your information will be kept confidential according to EEO guidelines.
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