Recruitment Operations Administrator

hace 6 días


Ciudad de México Amex A tiempo completo

**You Lead the Way. We’ve Got Your Back.**

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

The Recruitment Operations Team is a key function authorized to conduct and oversee the background verification and employment eligibility process. Information obtained through the background verification process assists American Express in making sound hiring decisions that ultimately protect the Company’s reputation and assets, promotes a safe work environment for employees and ensures high standards of integrity and performance. The Recruitment Operations Team is responsible for interpreting background check records and associated information to determine the eligibility of employment at American Express as well as ensuring each employee has provided the necessary employment authorization documentation to comply with applicable federal laws.

The role of the Recruitment Operations Administrator is an exciting opportunity for a motivated individual who is compliance driven and who enjoys being part of a regional team, managing stakeholder’s expectations and building relationships to ensure the background verification is compliant with both the local and regional standards established by American Express and local authorities.

General duties include:

- Oversee the end-to-end processing of pre-employment background verification cases for all including but not limited to:

- Maintaining and responding to case inquiries from stakeholders
- Identifying trends, escalations and issues and raising them to management
- Maintain a robust and accurate data set relating to all background verification activity
- Assist in compiling reports and analytics related to background verification
- Partner with local market recruitment teams to ensure Background Verification is compliant, the process is working as planned and supporting administration/compliance trackers are accurately maintained
- Assist with other members of the Global Strategic Services & Capabilities team on ad hoc projects as needed
- Experience in pre-employment background verification processes
- Experience working in HR Operations/Recruitment or related field
- Ability to work within a continually evolving landscape
- Excellent written and verbal communications skills
- Experience working in diverse teams
- Experience in working to tight deadlines, with multiple SLAs
- Demonstrated ability to handle multiple assignments with effective resolution of conflicting priorities in a timely manner
- Proven analytical, evaluative, and problem-solving abilities are required with extensive experience working in a team-oriented, collaborative environment.
- Ability to always maintain confidentiality

Additional Details:

- Location: Mexico City, Mexico



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