Production Support

hace 2 meses

Azcapotzalco, México HSBC A tiempo completo

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join GSC HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Service Management Incident

Principal responsibilities

Manage all user-wide communications (e.g. Flash Alerts). This also includes follow-up communications/updates and fielding any queries arising.
Acts as real time incident escalation point for the CTCS/DevOps team/POD
Ensures bi-directional feedback between DevOps PODS teams and CTCS teams.

As a part of **CMB Technology Customer Support (CTCS)** team the responsibilities will include:

- Investigating system failures and incidents reported on the services supported.
- Communicating with various Business & IT teams.
- Flexible to work in UK shifts and provide on-call support.
- Perform root-cause analysis and production fixes.
- Work as a part of a global team.
- Adherence to SLAs & service delivery procedures defined by ITIL framework.

Requirements

**Requirements**:
**Technical skills**:Server Systems**
- JAVA high experience Oracle/DB2
- UNIX/LINUX
- JavaScript
- JSON adn XML
- Message Queues
- Java Message service
- IBM WAS/Middleware
- API

**Experience & Qualification**:
ITIL Accreditation

Proven experience in Production Support

Proven experience in Service Management / Service Ownership

Proven ability to manage globally distributed, multi-site teams and delegate authority

Demonstrated ability to rapidly build relationships with key stakeholders

Good knowledge of change management, risk management, and disaster recovery

**Knowledge & Skills**:
Ability to prioritize work to successfully deliver service to agreed levels in a diverse and constantly changing environment

Effectively co-ordinate delivery of services involving elements delivered by other internal/external teams

Strong customer focus

Excellent ENGLISH communication and interpersonal skills with experience in communicating with senior executives

Strong leadership and management ability, motivating IT employees

Proven ability to prioritize competing demands.

Knowledge of Production Support processes and procedures

Strong process implementation and management skills

Demonstrated success in key stakeholder management

Experience of using IT systems and reporting tools

Ability to multi-task efficiently

Ability to work as part of a Global virtual team across multiple regions.

You’ll achieve more when you join HSBC.

**Issued By HSBC Electronic Data Processing (India) Private LTD

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