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Blackhawk Industrial Mexico leader in MRO distribution is looking for Customer Service Representative MRO
**Main Activities**
- Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
- Analyze and assess customer needs completely and accurately with efficiency.
- Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket
- Process customer orders, RMAs and GTOs and purchase material’s to fill customer orders.
- Review and maintain inter portals daily for potential late orders, RMAs, items not on a PO and unapproved orders.
- Recommend adjustments to inventory levels based on customer usage patterns and latest production outlooks/feedback by monitoring inventory levels.
- Perform quarterly customer reviews with any customers with vending solutions to ensure we are stocking the appropriate inventory and levels.
- Invoices
- Perform monthly inventory reconciliation for all consigned inventory locations.
- Identify and resolve root cause issues by working and communicating with responsible
- Maintain a deep understanding of systems (SAP y Oracle) suppliers’ systems/websites and usage of those systems cross functional teams to minimize repetition of the original issue
**Requirements**:
- Excellent critical thinking skills to analyze and solve problems.
- 1 year of experience in cutting tools, abrasives and MRO areas needed.
- Diligence and detail oriented.
- Ability to manage multitasks, shift gears to react to urgent scenarios and meet daily deadlines.
- Exhibit the BHID Core Values to work well with others, contribute to the team and to work with customers, suppliers and other BHID personnel.
- Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
- Experience in industrial field, B2B sales and/customer service.
- High school diploma or equivalent required.
- Urgency and responsibility sense.
- Minimum 1 year previous experience in customer service or inside sales preferred.
**Benefits**
- Major Medical Insurance
- Life Insurance
- Saving Found
- Retirement Found
- By law benefits and more
- Monday-Friday 8:00 to 5:00 p.m.
**Salary**: $17,000.00 - $22,000.00 per month
Work Location: In person
