Customer Service Representative
hace 19 horas
At Charger Logistics Inc, we are seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Monterrey, Mexico. As a key member of our Customer Service Department, you will be responsible for providing exceptional customer service, resolving issues, and ensuring timely delivery of our services.
Key Responsibilities:
- Build expert knowledge of our products and services to provide accurate information to customers.
- Engage with customers in a friendly and professional manner to build lasting relationships.
- Provide track and trace updates for shipments and resolve customer-specific freight issues.
- Enter, update, and process customer orders on various interfaces.
- Coordinate with other departments to clear customs paperwork and ensure smooth logistics operations.
- Follow established procedures for processing bills and perform duties as assigned by the Customer Service Manager.
Requirements:
- College diploma or university degree.
- Previous logistics and customer service experience is an asset.
- Ability to solve problems and alleviate conflicts or escalate tactfully.
- Strong time-management skills with an ability to prioritize and multi-task.
- Proficient in Microsoft Office and aptitude to learn new software and systems.
- Fluency in English and Spanish is a must.
We offer a dynamic and entrepreneurial work environment that welcomes individual ideas and strategies. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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