Sr. Program Manager, On Road Staffing, Field Funnel Ops

hace 1 semana


Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

6+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
- Fluent Spanish and Advanced English (C1+)

The Senior Program Manager On Road Staffing ORS, Field Funnel Ops (FFO), is an omni-purpose role that is cross-functionally strategic, analytical, and innovative. The scope of impact spans across Mexico, directly supporting Delivery Service Partners (DSPs). This role requires a tenacious individual with the ability to influence functional stakeholders from within Operations. The program manager oversees the mid term execution, strategy and vision of the FFO, driving both operational and programmatic excellence.
The incumbent of this role thrives at working in ambiguous environments, managing DSPs that span across 15+ stations. The incumbent understands performance management tactics and techniques, and has a passion for developing their team.
This successful individual has a proven work ethic to lead a team, deliver desired results, outstanding communication skills, and drives towards simple, scalable solutions to solve challenging and complex problems. The program manager manages unique and complex deliverables, and tactically quick-turn projects while demonstrating exceptional business judgement while constantly innovating and improving business operational deliverables, suggesting new ideas, and best practices to iterate, and improve the business with a frugal and think big approach. This role is responsible for diving deep into processes, understanding current capabilities and limitations, and making critical judgement decisions about how to handle stakeholder requests. They think long-term and are willing to sacrifice short-term gains for the bigger picture.
Key job responsibilities
- Work cross-functionally and across geographies with stakeholders at all levels to support tools, programs, and initiatives
- Have a rigorous approach to problem solving and analytics, as well as produce, interpret, and draw conclusions from data.
- Use project management tools and skills to manage medium to large scale content development and training projects.
- Enhance and foster innovation with measurable attributes to monitor success amidst each project and deliverable within ORS Field Funnel Operations.
- Deliver DSP launch programs across all stations within an Amazon Logistics (AMZL) region
- Work backwards from the customer to develop, deploy, and scale programs to support DSP owners, and field leaders to build driver pools, and deliver a best in class onboarding experience
- Support DSPs at new station launches, DSP’s at existing sites, and peak volume ramps
- Collaborate with field leadership, DSP owners, capacity planning and business coaches to make data driven strategy decisions
- Build the year-round strategy, launch strategy, and peak hiring plans for stations and DSPs in the region
- Execute strategy to deliver driver counts needed to meet year-round capacity needs
- Develop business understanding of key stations, and geographic variation to support overall strategy
- Move between strategy and execution on a daily basis, iterating and innovating the acquisition and experience for Delivery Associates, improving the onboarding experience for new drivers and DSP owners
- Conduct weekly data analysis to support senior leaders in the region to identify forward looking capacity risks
- Identify gaps in driver capacity at a station level and work with stakeholders to address proactively
- Provide support for all launching DSPs, coordination of hiring needs for DSPs
- Work with community, and affinity partnerships in region to develop unique and innovative solutions for hard-to-hire markets, establish contingency plans to address and prevent gaps in key markets
- Travel expectations for this role are dependent on business needs, and could be up to 30%.

A day in the life
About the team
The Field Funnel Operation (FFO) Pillar's Mission is to provide Onboarding Operational Excellence for Amazon Delivery Service Partners (DSPs). This will be accomplished through the implementation of standardization and centralization of processes and mechanisms that will provide increased efficiency and efficacy in support for DSP staffing needs.
FFO’s Vision is to become the trusted staffing partners of DSPs, providing the preferred onboarding source for DSPs Delivery Associates (DA)s.
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field



  • Ciudad de México, Ciudad de México Amazon A tiempo completo

    About the Role">The Senior Program Manager for Amazon's Delivery Service Partners Field Funnel Operations team is a critical role that requires strategic thinking, analytical expertise, and innovative problem-solving skills.This position oversees the mid-term execution, strategy, and vision of the Field Funnel Operations, driving both operational and...


  • Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Bachelor's degree - 5+ years of supply chain experience - 5+ years of managing stakeholders in cross-functional project experience - 5+ years of program or project management experience - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - 5+...

  • Ops Sup Sr Manager

    hace 3 meses


    Ciudad de México, CDMX Citi A tiempo completo

    The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...

  • Manager Sr., Project

    hace 3 semanas


    Ciudad de México, CDMX ChildFund International A tiempo completo

    **Position title**:Sr. Advisor, Project or Sr. Manager, Project**Location**:Mexico City**ChildFund office**:Mexico**Manager/Supervisor title**:Country Director** **Position type**:Full-time fixed term, ten months**Work environment**:Hybrid**About ChildFund** - ChildFund is a child-focused international development organization that works in 23 countries to...


  • Ciudad de México Citi A tiempo completo

    The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...


  • Ciudad de México Uber A tiempo completo

    **About the Role** *** The LatAm Earner Access/Funnel Associate Program Manager is responsible for the successful definition and start-to-finish execution of high-impact strategic projects that seek to improve the customer experience for earners who are signing up to drive with Uber, enabling easier access to our platform and contributing to our overall...

  • Operations Manager

    hace 6 meses


    Edo. de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    3+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Amazon is seeking Operations Managers for Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the...

  • Sr Pm

    hace 6 meses


    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Amazon Mexico currently seeks an innovative, hands-on, analytical and results-oriented Senior Program Manager to lead the...

  • Fraud Ops Sr Manager

    hace 7 meses


    Ciudad de México Citi A tiempo completo

    The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by...

  • Sr Program Manager

    hace 7 meses


    México Petco A tiempo completo

    Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. - We...

  • Sr Program Manager

    hace 2 meses


    Ciudad de México, CDMX Uber A tiempo completo

    **About the Role** At Uber, providing excellent customer support to our users is a core feature of our product experience. As a Delivery CX Sr. Program Manager, you will be responsible for listening to users, understanding the root causes of painful customer experiences and helping to design solutions to reduce them, striving to build a phenomenal...

  • Program Manager

    hace 2 meses


    Ciudad de México, CDMX Orion Innovation A tiempo completo

    **Descripción**: GoNet an Orion Innovation. es una compañía internacional especializada en tecnología, dedicada a generar valor y desarrollar escalabilidad e innovación para cada uno de nuestros clientes. Desde nuestros inicios, nos hemos enfocado en ayudar a diversas industrias a renovarse a través de la tecnología, brindando las mejores...


  • Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo

    5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s LatAm team! We are...

  • Sr Program Manager

    hace 4 meses


    Ciudad Juárez, Chih., México Adient A tiempo completo

    Leadership: Lead the Simultaneous Development Team (SDT) in a professional way to the customer and Adient management. Motivate the team to meet commitments to the established timing. Build team technically and personally through mentoring and coaching. Resolve conflicts between team members, departments and the customer. Negotiate with internal and external...

  • Sr. Program Manager

    hace 6 meses


    Ciudad Juarez, México North American Production Sharing de México S.A. de C.V. A tiempo completo

    **We are looking for a Sr. Program Manager** - Leading the Customer Success Management organization in Mexico - Customer facing, local representation of the Customer Organization North America in Mexico providing local leadership to the team (matrix set-up for test engineering and quality assurance) - Customer relationship management including full program...

  • Program Manager

    hace 7 meses


    Ciudad Juarez, México Flex A tiempo completo

    Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...

  • Sr Program Manager

    hace 7 meses


    Ciudad Juarez, México North American Production Sharing, Inc. A tiempo completo

    We are looking for a Sr. Program Manager for an EMS. Leading the Customer Success Management organization in Mexico (Customer facing, local representation of the Customer Organization North America in Mexico providing local leadership to the team (matrix set-up for test engineering and quality assurance)Customer relationship management including full program...

  • Program Manager Leader

    hace 3 semanas


    Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    About the Role:Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a highly skilled Program Manager to lead inventory management processes, products, and operations in Mexico.The ideal candidate will have 5+ years of program or project management experience, with a proven track record of using data and metrics to drive improvements.Key...

  • Fraud Ops Sr Manager

    hace 3 meses


    Ciudad de México, CDMX Citi A tiempo completo

    The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by...


  • Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Are 18 years of age or older - 3+ years of full-time industry work experience, which occurred between graduation from your undergraduate program and prior to starting your MBA or master’s program, OR 3+ years of military work experience prior to starting your MBA or master’s program. At Amazon, we are excited to offer graduate students the opportunity...