Earner Access/funnel Associate Program Manager

hace 6 meses


Ciudad de México Uber A tiempo completo

**About the Role**
***

The LatAm Earner Access/Funnel Associate Program Manager is responsible for the successful definition and start-to-finish execution of high-impact strategic projects that seek to improve the customer experience for earners who are signing up to drive with Uber, enabling easier access to our platform and contributing to our overall business goals and to a better customer experience.

This role has a heavy focus on project management, customer experience, cross-functional collaboration, and continuous process improvements through collaboration, organization, and data analysis.

**What You'll Do**
***
- Drive access-related Customer Experience portfolio initiatives from beginning to end and support business-critical Product and Operations launches. This includes insight generation, project conceptualization, implementation, monitoring, and communication of impact and results.
- Own the day-to-day effectiveness and efficiency of our support operations for account access and engagement, assessing root-causes and coordinating action plans with key partners to correct performance variations and identify optimization opportunities as needed.
- Liaise with regional and global stakeholders to generate alignment on initiatives and ensure they are connected to the larger business goals. Additionally, ensure launches and rollouts are accompanied by a quality customer experience and provide partners with insights based on the voice of the customer.
- Define and implement basic prioritization frameworks that are aligned with high-level business strategy.
- Own data analysis and visualization, and communicate the project outcomes/impact to various partners to aid strategic decisions for account-related CX improvements in support experience for drivers and couriers

**Basic Qualifications**
***
- Minimum 3 years of project management experience handling complex, dynamic projects
- Proficient in English and Spanish or Portuguese**.**:

- Immediate availability to work from our Mexico City or São Paulo offices
- Excellent organizational skills - You effectively prioritize work to target the highest-impact issues first.
- Problem solving attitude - the ability to self-serve, investigate and get the data we require will make you much more effective in this role. Self-starter demeanor is a must
- Analytical approach - You are able to diagnose problems, to identify root cause issues, and action them through project definition and execution.
- Excellent written and verbal communication skills including monitoring, measuring, and sharing project results/impact in an effective manner to a senior audience.
- Experience running cross-functional projects and a large, complex web of partners, powered by analytical insights.
- A successful history of using data to drive quantifiable change, continuous improvement initiatives, and cross-functional decision-making.

**Preferred Qualifications**
***
- High-growth operations or startup experience
- Familiarity with support/customer operations
- SQL knowledge
- Six Sigma, Organizational Change, and/or Project Management certifications



  • Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    6+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Bachelor's degree - Fluent Spanish and Advanced English (C1+) The Senior Program Manager On Road Staffing ORS, Field Funnel...


  • Ciudad de México, Ciudad de México Amazon A tiempo completo

    About the Role">The Senior Program Manager for Amazon's Delivery Service Partners Field Funnel Operations team is a critical role that requires strategic thinking, analytical expertise, and innovative problem-solving skills.This position oversees the mid-term execution, strategy, and vision of the Field Funnel Operations, driving both operational and...

  • Mexico Earner

    hace 1 mes


    Ciudad de México, CDMX Uber A tiempo completo

    **About the Role** The Earner & Marketplace Operations role is a strategic position focused on optimizing processes for the Delivery Business in one of Mexico's territories. You'll be responsible for improving marketplace operations with a hyperlocal focus, implementing initiatives to enhance the Earner experience. This role will be accountable for the...


  • Ciudad de México, Ciudad de México Sterlington, Pllc A tiempo completo

    About Sterlington, PllcWe are a well-established and growing international law firm.Competitive Salary$110,000 - $140,000 per year, based on country and level of experience.Job DescriptionThe Professional Development Manager will collaborate with partners and senior professional stakeholders on the continued legal education (CLE) of all fee-earners across...


  • Ciudad de México Novartis A tiempo completo

    Location: Mexico City, #LI-Hybrid About the role: We are seeking a Strategic Access Manager who can lead the implementation of a sustainable Patient Access strategy. Collects and analyzes data to generate insights for Patient Access submissions that jointly create value for customers, patients and Novartis. This role will work directly with the Commercial,...

  • Private Access Manager

    hace 7 meses


    Ciudad de México Novartis A tiempo completo

    390866BR **Private Access Manager**: Mexico **About the role** Location: Mexico City About the role: We are seeking a Private Access Manager in Operations who will focus on optimizing operational and commercial processes related to patient access to treatments, efficient supply chain management, and maintaining strategic relationships with distributors,...


  • Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo

    Bachelor's degree or equivalent - Speak, write, and read fluently in English - 2+ years of program or project management experience You will drive data analysis based on different seller profiles and deliver highly targeted and impactful initiatives to drive sustained seller performance and growth in every step of the funnel. You will be in charge scalable...


  • Ciudad de México, CDMX AbbVie A tiempo completo

    **Company Description** The LATAM Market Access Development Program at AbbVie is an exciting opportunity for recent MBA graduates who are passionate about understanding the healthcare landscape and the intricacies of market access strategies. This rotational program offers in-depth exposure to various aspects of market access, including value proposition...


  • Ciudad de México, CDMX Uber A tiempo completo

    **About the Role** We are seeking an individual with robust operational and analytical skills, complemented by a strategic business acumen and #gogetit attitude. This is a Project Manager role for 2Wheelers Growth, leading the functional strategy for 2Wheelers acquisition and growth and responsible for the 2Wheelers growth OKRs. In this role you will work...


  • Ciudad de México, Ciudad de México Pfizer A tiempo completo

    Company Overview:Pfizer is a global biopharmaceutical company committed to discovering and developing innovative medicines to improve people's lives.Job Summary:We are seeking an experienced Strategic Market Access Manager to join our team. As a key member of the Market Access organization, you will be responsible for developing and executing market access...

  • Program Manager

    hace 7 meses


    Ciudad de México Amaris Consulting A tiempo completo

    **Who are we? **:Amaris Consulting es una firma independiente de asesoría tecnológica que ofrece servicios de orientación y soluciones para las empresas. Reúne a más de 7 500 personas distribuidas en 5 continentes y más de 60 países. Con más de 1.000 clientes en todo el mundo, hemos implementado soluciones en proyectos importantes durante más de una...

  • Commercial Strategy

    hace 3 meses


    Ciudad de México, CDMX Organon A tiempo completo

    The **C**ommercial Strategy & Market Access Manager** - Organon Mexico **will be responsible for developing and implementing market access strategies to drive the availability, access and funding of the company's products, services and solutions in Mexico to promote profitable growth. This role will involve close collaboration and leadership with internal...


  • Ciudad de México, CDMX US Offices, Boards and Divisions A tiempo completo

    **Duties**: - Assists the Program Manager with managing a police development project based in a foreign country, acting as an authoritative representative directing the delivery of training and technical assistance activities. - Assists the Program Manager with reviewing, creating, and improving law enforcement policies and programs as they pertain to...


  • Ciudad de México, CDMX Vertex Pharmaceuticals A tiempo completo

    Job Description - Market Access Associate Director will be responsible for all aspects of the pricing and reimbursement process in Mexico, including but not limited to independently leading and coordinating cross functional projects, project manager the preparation of reimbursement dossiers in cooperation with Distributor partner. Negotiation with payer,...


  • Ciudad de México, CDMX Johnson & Johnson A tiempo completo

    La Diversidad, Equidad e Inclusión son esenciales para continuar construyendo nuestra historia de pioneros e innovación, que ha estado impactando la salud de más de mil millones de pacientes y consumidores todos los días durante más de 130 años. Independientemente de su raza, creencia, orientación sexual, religión o cualquier otro rasgo, TÚ eres...


  • Ciudad de México, CDMX Level Access A tiempo completo

    The Product Marketing team at Level Access is growing! We are looking for an individual at the early stage of their career and wants to pursue a career in Product Marketing. This role is for the position of Product Marketing Associate with a focus on market and competitive intelligence to help us stay ahead of the curve. This is an ideal role to begin a...


  • Ciudad de México, Ciudad de México World Vision A tiempo completo

    World Vision is a global Christian humanitarian organization that has been serving vulnerable children for over 70 years. With a presence in nearly 100 countries, we have the unique opportunity to transform life stories of millions of children.We are seeking a highly skilled and compassionate Regional Program Manager to join our team. In this role, you will...

  • Program Manager

    hace 2 meses


    Ciudad de México, Ciudad de México Magna International Inc. A tiempo completo

    **Program Manager Role**At Magna International Inc., we are seeking a skilled Program Manager to join our team. As a Program Manager, you will be responsible for planning and coordinating the introduction of new programs/projects, continuous improvement, and engineering changes of our clients.**Key Responsibilities:**- Coordinate and plan the timing of the...

  • Clinical Associate

    hace 2 semanas


    Ciudad de México ICON Plc A tiempo completo

    Clinical Associate - Mexico City - Remote ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development The role: As Clinical Associate you would be an...

  • Market Access Manager

    hace 2 semanas


    Ciudad de México Abbott Laboratories A tiempo completo

    **Market Access Manager [Rapid Diagnostics] - SOLA/NOLA (South Latin America and North Latin America)** **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: - Career development with an international company where you can grow the...