L3 Software Support Engineer

hace 2 semanas

Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo

**The company**

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

**Our people**

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration**.**

**What you will bring to the team**

We are responsible for resolving issues in our complex software stack for our global retail customers. Whether it’s bug fixes or providing other creative solutions, we are essential in maintaining world-wide revenue flow for top 25 retailers.

Every day, our team learns something new. If you are passionate about learning daily, this is the team to join. We are continuously exploring and building new support methodologies and techniques; enhancing our support processes; creating debugging tools; interacting with customers; and improving our team's soft and hard skills.

Your creativity and drive for positive changes is required, not just to propose solutions but also to take ownership of implementation. This could be in our internal Stack Overflow support instance, modifying or creating new Jenkins jobs, test automation, changing or adding new customer environments in our support infrastructure (virtualized or physical). We have a lot to do, and we are looking for great technical people like you to be part of a team that delivers outstanding SW support.

Our SW Support organization is currently involved with following technologies: Java, JavaScript, C++, C#, Linux, cloud, docker, microservices, Ovirt, Jenkins, MongoDB, DB2, PostgreSQL, OpenAPI, and many other technologies and frameworks.

***What you will be doing**:
Your typical day as a Toshiba **L3 Software Support Engineer will **involve:

- Provide Support to fix field and internal issues.
- Respond to customer SW Support requests in a timely and accurate way, via our ticket system.
- Analyze traces/customer logs to identify product configuration problems.
- Attempt to recreate customer issues in their local environments (virtual or physical).
- Update our internal/external databases with information about technical issues and valuable customer discussions.
- Share feature requests and effective workarounds with customers and team members.
- Keep customers informed about issues being worked/analyzed, providing frequent and meaningful updates.
- Follow up with internal teams and with customers to ensure their technical problems are resolved.
- Drive Software improvements upstream to development and test groups to reduce defects getting to the field.
- Engages with other functions and organizations to resolve issues (e.g., other products, services, HW/drivers, etc.).
- Contributes to efforts to optimize current processes, often collaborating with other groups within Support to improve day-to-day activities.
- Performs other related duties as assigned.

**Naturally To be successful in this role, you must have and know of**
- Bachelor´s degree in Engineering or related fields. Master´s degree is a plus
- +5 years of experience in software development and support, with solid knowledge of the SW life cycle process.
- Solid ability to prioritize work effectively, juggle daily support responsibilities, and be responsive to the customer.
- Excellent interpersonal and communication skills.
- Solid Problem Analysis and Solving Skills: solid ability to troubleshoot a complex issue down to potential contributing components, identify root cause if possible or gather supporting evidence for escalation.
- Experience with performance analysis tools and memory leaks.
- Effective communication.
- English: Fluent.
- +5 years of Java development/support experience.
- +2 years of C# development/support experience.

**Preferred Skills**:

- Experience with customer SW support.

**We offer**:

- Career plan and real growth opportunities
- Constant training, tutoring, online corporate courses, eLearning and more
- Pleasant work environment (game room, nap area, amenities and more).
- Flexible work hours and dress code
- Hired directly by Toshiba and 100% under payroll
- Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
- Major and Minor medical expenses insurance: Life, major medical expenses with dental and visual coverage. (For the employee and direct family members)
- Savings fund for employees, capped at the limit of the law
- Grocery coupons
- 12 days of vacation plus 6 floating days
- Relocation bonus

We offer competitive compensation and benefits focused on employees, their economic development and well-being as well

  • Sr Software Engineer L3

    hace 2 días

    Zapopan, México Toshiba Global Commerce Solutions - External A tiempo completo

    The Software Engineer designs, builds, and supports software solutions for some of the world's largest retailers. Our developers are involved in the entire project lifecycle: they interact directly with our business owners to understand and document requirements; they collaborate with the implementation and test teams on design and development; and, they...

  • Software Support Engineer L2

    hace 4 semanas

    Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo

    **The company.** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...

  • Software Engineer

    hace 4 semanas

    Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo

    **The company** We are responsible for resolving issues in our complex software stack for our global retail customers. Whether it’s bug fixes or providing other creative solutions, we are essential in maintaining world-wide revenue flow for top 25 retailers. Every day, our team learns something new. If you are passionate about learning daily, this is the...

  • Software Engineer Ii

    hace 1 semana

    Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo

    **Software Engineer II/JAVA** **The company** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster...

  • Peoplesoft Hcm Support Engineer

    hace 4 semanas

    Zapopan, México Oracle A tiempo completo

    **Preferred Qualifications Education & Experience**: - B.A./B.S. in a technical field such as computer engineering or equivalent experience required - 4+ years relevant working experience preferably working with Oracle/PeopleSoft HCM products - Prior relevant experience in providing technical customer support - Technical experience with working on...

  • PeopleSoft Tools Support Engineer

    hace 2 semanas

    Zapopan, México Oracle A tiempo completo

    Preferred Qualifications Education & Experience: - ./. (University degree) in a technical field or equivalent experience required - 4+ years relevant working experience (preferably 2 years + of working with Oracle/PeopleSoft products) - Prior experience in providing technical customer support - Technical experience with working on Application Engines,...

  • JD Edwards Support Engineer

    hace 2 semanas

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Manufacturing Software Engineer

    hace 1 mes

    Zapopan, México Quantum Corporation A tiempo completo

    As part of the Advanced Manufacturing team, the Manufacturing Test Software Engineer will focus on software to support product testing during the manufacturing process. This position will work closely with contract manufacturers, manufacturing engineering, design engineering, and supply chain. This role will support existing test processes for improvements,...

  • Technical Support Engineer

    hace 4 semanas

    Zapopan, México Oracle A tiempo completo

    As a member of the Oracle SaaS Cloud Central team, you will be responsible for: - Post-sales technical support of all SaaS Cloud Administrative activities. - This includes, but is not limited to, support of: - Environment refreshes (Moving data from a source environment to a target environment) - Planned and unplanned outages - Oracle SaaS Cloud Portal...

  • Software Development Engineer

    hace 4 semanas

    Zapopan, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo

    3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language - Advanced written and spoken English Level The Amazon Device Services...

  • PeopleSoft HCM

    hace 2 semanas

    Zapopan, México Oracle A tiempo completo

    Preferred Qualifications Education & Experience: - ./. in a technical field such as computer engineering or equivalent experience required - 4+ years relevant working experience preferably working with Oracle/PeopleSoft HCM products - Prior relevant experience in providing technical customer support - Technical experience with working on Application...

  • Software Development Engineer, Devices Supply Chain

    hace 4 semanas

    Zapopan, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language Amazon Lab126 is an inventive research and development company that designs and...

  • PeopleSoft HCM Support Engineer

    hace 1 mes

    Zapopan, Jal., México Ll Oefentherapie A tiempo completo

    Preferred Qualifications Education & Experience: - B.A./B.S. in a technical field such as computer engineering or equivalent experience required - 4+ years relevant working experience preferably working with Oracle/PeopleSoft HCM products - Prior relevant experience in providing technical customer support - Technical experience with working on Application...

  • Manufacturing Software Engineer

    hace 1 mes

    Zapopan, Jal., México Quantum A tiempo completo

    Description With over 40 years of innovation, Quantum's end-to-end platform is uniquely equipped to orchestrate, protect, and enrich data across its lifecycle, providing enhanced intelligence and actionable insights. Leading organizations in cloud services, entertainment, government, research, education, transportation, and enterprise IT trust Quantum to...

  • Software Engineer Intern

    hace 5 días

    Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo

    **The company** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...

  • Software Test Engineer Intern

    hace 4 semanas

    Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo

    **Software Test Engineer Intern** **The company** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster...

  • Tier 2 Support Engineer

    hace 4 semanas

    Zapopan, México Helpware A tiempo completo

    **About Us** Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...

  • PeopleSoft HCM

    hace 1 semana

    Zapopan, Jal., México Ll Oefentherapie A tiempo completo

    Preferred Qualifications Education & Experience: - B.A./B.S. in a technical field such as computer engineering or equivalent experience required - 4+ years relevant working experience preferably working with Oracle/PeopleSoft HCM products - Prior relevant experience in providing technical customer support - Technical experience with working on Application...

  • Software Development Engineer, Devices Supply Chain Technologies

    hace 1 mes

    Zapopan, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Fire phone, and Amazon Echo. What...

  • Senior Software Developer

    hace 3 semanas

    Zapopan, Jal., México Ll Oefentherapie A tiempo completo

    Oracle is a leading technology company dedicated to innovation and creating ground breaking products. We are seeking a dedicated and motivated Software Engineer to join and contribute to our dynamic team. Some of the key areas you will be involved with are: Collaborating with multiple teams including developers, support and support leadership Applying...