Support Engineer

hace 4 semanas

Ciudad de México Elastic A tiempo completo

**What Elastic Has to Offer**:
Elastic is the company behind the Elastic Stack - Elasticsearch, Kibana, Beats, and Logstash. From stock quotes to Twitter streams, Apache logs to WordPress blogs, Elastic helps people explore and analyze their data differently using the power of search. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Elastic offers their employees benefits like:

- 401(k) / Retirement Plan
- Minimum 16 weeks of parental leave
- Health coverage & vision insurance
- Flexible locations & schedules
- Work from home policy
- Generous vacation time & paid holidays

Elastic was built on a foundation of being free and open, which trickles down to how we work. We’re a distributed organization and have been from the beginning. Being distributed isn’t just a way of doing business—it’s a mentality that is at the core of our culture.

We’re always on the search for amazing people. People who have a deep passion for technology and are masters at their craft. We build highly sophisticated distributed systems and we don’t take our technology lightly. At Elastic, you’ll have the opportunity to work in a vibrant young company next to some of the smartest and highly skilled technologists the industry has to offer. We’re looking for great team players, but we also promote independence and ownership. We’re hackersThe good kind. The kind that innovates and creates cutting edge products that eventually translates to a lot of happy, smiling faces.

Elastic’s Support team is unlike any other on Earth: while we are spread across 12 time zones and 15 countries, we operate as a unit, as a family. We are massively distributed yet lovingly intimate. The service we deliver is caring, empathetic, and human yet ambitious, direct, and comprehensive. We don’t do it alone, as we are tightly integrated with our core developers in a way that is real, genuine, and never taken for granted. Our team is a dream for someone seeking honest, hard work and rewards. It is a nightmare for anyone afraid to ask questions or be questioned — always forward, never backward. We are not trying to change the world, we already have. We’re just waiting for everyone else to catch up. We have our good days and our not so good days, and we face them together, as a family. We listen. We solve. We guide. We get it. And we’re excited to bring on a new team member to love.

**What You Will Be Doing**:

- Ensuring technical customer issues are serviced within our contractual SLA, and managed to resolution
- Maintain strong relationships with our customers for the delivery of technical support
- Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction
- Work across multi-cultural and geographically distributed teams

**What You Bring Along**:

- Proven experience in Technical Support in a technology businesses.
- A technical background in fields like; System Administration, Network Engineering, Software Engineering etc.
- Strong verbal and written communication skills in English
- A customer oriented focus
- Experience in a Linux/Unix environment

**Bonus Points**:

- Knowledge of databases or search software technologies
- Experience with SaaS and/or Distributed systems
- You are a Team player; ability to work in a fast paced environment with a positive and adaptable approach
- Proven strong technical understanding of software products
- Collaboration with Developer teams on escalation issues
- Curiosity is key You have already researched our products and possibly downloaded our stack to test it out

**Additional Information - We Take Care of Our People**:
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Double your charitable giving - We match donations 1:1 up to $1500 USD (or local currency equivalent)
- Up to 40 hours each year to use toward volunteer projects you love.
- Embracing parenthood with minimum of 16 weeks of parental leave

  • Desktop Support Engineer

    hace 1 mes

    Naucalpan de Juárez, México Sybex support services A tiempo completo USD900 - USD1,000

    Position: Desktop Support Engineer Job Description: Service Now Tool, AD, SCCM, Imaging , autopilot, Intune ,iPhones, Office 365, Windows10/ 11, Video Conference room support. Printer Issues. Hardware Troubleshooting, Blue Screen Error ,Hardware Issues. Encryption, Network Support , Printers and MDM( Mobile device Management) We are seeking a highly skilled...

  • Desktop Support Engineer

    hace 4 semanas

    Naucalpan de Juárez, México Sybex support services A tiempo completo USD900 - USD1,000

    Position: Desktop Support Engineer Job Description: Service Now Tool, AD, SCCM, Imaging , autopilot, Intune ,iPhones, Office 365, Windows10/ 11, Video Conference room support. Printer Issues. Hardware Troubleshooting, Blue Screen Error ,Hardware Issues. Encryption, Network Support , Printers and MDM( Mobile device Management) We are seeking a highly skilled...

  • Support Engineer,

    hace 2 semanas

    Ciudad de México, Ciudad de México Audible A tiempo completo

    ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible's services,...

  • Support Engineer,

    hace 2 semanas

    Ciudad de México, Ciudad de México Audible A tiempo completo

    At Audible, we strongly believe in the transformative power of stories. It's the reason why we collaborate with top creators worldwide to produce and share captivating audio content with our vast audience of listeners. We are a team of dreamers and innovators from diverse backgrounds, coming together to empower and inspire one another. Picture yourself...

  • Sr. Support Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México Dell Technologies A tiempo completo

    Sr. Support Engineer | VMware Automation (vRealize Automation | Aria) - HybridLocations: Mexico City, Mexico | Sao Paulo, Brazil | Eldorado Do Sul, BrazilEmployment Type: Full TimePosted: 2 Days AgoJob Requisition ID: R227594Lab Support Engineering is an essential part of a global team that offers 24/7 lab access and solutions support in multiple locations....

  • Product Support Engineer Migration

    hace 2 meses

    Ciudad de México, Ciudad de México TERADATA INDIA PVT LTD A tiempo completo

    Apply for Product Support Engineer Migration, Career Progress Consultants in Mexico for 3 - 8 Year of Experience on

  • Product Support Engineer Migration

    hace 4 semanas

    Ciudad de México, Ciudad de México TERADATA INDIA PVT LTD A tiempo completo

    Apply for Product Support Engineer Migration, Career Progress Consultants in Mexico for 3 - 8 Year of Experience on

  • Support Engineer

    hace 2 meses

    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience with ticket monitoring and troubleshooting/debugging technical systems Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also...

  • Support Engineer

    hace 2 días

    Ciudad de México Audible A tiempo completo

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...

  • Support Engineer

    hace 4 semanas

    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience with ticket monitoring and troubleshooting/debugging technical systems Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also...

  • Support Engineer

    hace 4 semanas

    Ciudad de México Audible A tiempo completo

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...

  • Mss Support Engineer

    hace 3 semanas

    Ciudad de México Ericsson A tiempo completo

    **Our Phenomenal Opportunity**: We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, solving and resolving problems/sophisticated issues to stabilize customer networks. The Support Engineer typically interacts with...

  • Support Engineer

    hace 3 semanas

    Ciudad de México Audible A tiempo completo

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...

  • Support Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México Audible A tiempo completo

    ABOUT THIS ROLE Our technology teams play a key role in connecting listeners with millions of stories by imagining, designing, developing and testing the software and applications that make up Audible's platform. As a Support Engineering Manager, you'll anticipate and seek out obstacles before they occur, and implement solutions that allow our engineers to...

  • Technical Support Engineer

    hace 3 semanas

    Ciudad de México TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing **international FinTech**, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled **Technical Support Engineer** to join their team in CDMX. **_The Role: _** **_To succeed in this role, we expect you to have:_** 1. Bachelors/College Degree in Computer Science,...

  • Support Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México JW Player A tiempo completo

    About JW Player:JW Player is the leading video software and data insights platform that gives our customers independence and control in today's Digital Video Economy. Founded over a decade ago as an open source video player, JW Player's technology platform now powers digital video for hundreds of thousands of businesses across NA, EMEA, APAC and LATAM. Each...

  • Technical Support Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing international FinTech, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled Technical Support Engineer to join their team in CDMX.The Role:You will play a key role in providing end-user support, troubleshooting, and ensuring the seamless functioning of desktop...

  • Operation Support Engineer

    hace 3 semanas

    Ciudad de México Workast A tiempo completo

    We are looking for an Operation Support Engineer Fluent English is needed. **Key of Role**: Resource will be tracking and defining the correct team to resolve ticket. **Activities**: Monitoring of Tickets vendor related. Contact vendor to raise, follow up and close INCs. Coordinate Vendor/Sustain team activities if required Understand each vendor scope and...

  • Support Engineer

    hace 4 semanas

    Ciudad de México Servicios Comerciales Amazon M A tiempo completo

    2+ years industry experience in programming and/or technical support roles. - Experience troubleshooting and debugging technical systems. Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To...

  • Support Engineer

    hace 4 semanas

    Ciudad de México Audible A tiempo completo

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE As a Support Engineer, you will... - Own support activities for these services and regularly...