Customer Service Agent
hace 3 semanas
Allianz Partners
is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
We're looking for our new members
Bilingual Agent / Customer Service Representative
Job Offer:
- Direct hiring.
- Schedules: Shifts available from 08:00 - 16:00 and 02:00 am. - 10:00 am.
- Base salary: from $12,500 MXN (before taxes) during the first 3 months + $1,400 MXN in food coupons + 1 day off a week + Law Benefits.
- After the 3rd month base salary: $13,900 MXN (before taxes) + $1,400 MXN in food coupons + $2,000 MXN in bonus + Life insurance + Major medical expenses insurance + Saving fund + 1 additional day off every two weeks.
- Short-, medium
- and long-term growing opportunities though our Career Plan at Allianz Partners.
- Work Zone: CDMX- On site operations.
Roles:
- Handle of inbound calls and as well as various member services inquiries and transactions by actively listening to customers calling.
- Develop an extensive and solid knowledge of our products in order to provide timely and accurate information to our customers.
- Achieve individual quality and productivity targets and contribute to overall team KPI’s.
**Requirements**:
- Bachelor's degree or High School degree
- Excellent communication skills
- Customer service oriented.
- Advanced English (written and spoken level).
- Experience in Customer Service / Contact Center / or related is a plus.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Great to have you on board.
Let's care for tomorrow.
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