Process Associate- Customer Service- Cd. Juarez
hace 3 semanas
**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.**
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**Responsibilities**:**_ _**
- Responsible for making calls to different service providers in the United States, to process payments on behalf of customers.
- ** **Must be able to fluently carry a conversation in English, answer questions, and document the results of each call.
**_ _**
- ** **Outbound calls regarding collections and payment process.
**_ _**
- ** **Follow up on incidents from the time it is reported until successful closure document ticket status and follow up.
**_ _**
- ** **Register all cases, inquiries, and calls in the tracking tool.**
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**Qualifications we seek in you**:**_ _**Minimum Qualifications / Skills**_ _**
- Previous experience in Customer Service. / Advanced English
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- ** **Schedule availability.
**_ _**
- ** **Be a team player with problem-solving attitude**
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Job_**_Process Associate_
**_ Primary Location_**_Mexico-Cd. Juarez_
**_ Schedule_**_Full-time_
**_ Education Level_**_Other_
**_ Job Posting_**_Nov 14, 2024, 9:40:01 AM_
**_ Unposting Date_**_Jan 13, 2025, 12:29:00 PM_
- Master Skills List_Operations_
- Job Category_Full Time_
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