Customer Service Representative
hace 2 meses
At Genpact, we empower our clients to achieve lasting value through innovative solutions. Our team of experts delivers outcomes that shape the future.
Job Overview
We are seeking a Customer Service Representative to join our team in Mexico-Cd. Juarez. As a key member of our operations team, you will play a critical role in ensuring seamless customer interactions.
About the Role
- Make outbound calls to service providers in the United States to process payments on behalf of customers.
- Fluently carry conversations in English, answer questions, and document call results.
- Follow up on incidents from report to successful closure, documenting ticket status and follow-up actions.
- Register all cases, inquiries, and calls in the tracking tool.
Requirements
- Previous experience in Customer Service is essential, with advanced English language skills.
- Schedule flexibility is required, with a willingness to work as part of a team and possess problem-solving attitude.
What We Offer
We offer a competitive salary of $25,000 per year, reflecting the local cost of living in Mexico-Cd. Juarez. This full-time position comes with benefits and opportunities for professional growth.
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