Insurance Servicing Rep I

hace 3 semanas

Tijuana, México Integon Service Co. A tiempo completo

**Primary Purpose**:
Provide accurate and efficient service to lenders within area of responsibility by researching loan level requests, processing various loanrelated
task queues and modifying policy information as required to meet productivity and quality requirements.

**Essential Duties and Responsibilities**:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned
below. Specific activities may change from time to time.
Modify policies at loan level by following established guidelines and utilizing internal tracking system to update information as
required and contribute to routine documentation processing workflows

Resolve information gaps by contacting carriers and agencies as required to gather policy information and other missing data
and update systems and records as appropriate

Communicate with lenders by answering inbound service calls and researching within loan database to extract required
information and provide comprehensive, timely responses to inquiries and requests

risk and uphold internal standards

Complete high volume of data entry by quickly and accurately processing loan-related task queues to meet productivity and
quality requirements

Manage individual performance by setting work-related goals, tracking personal achievements and communicating with

management to report on success and identify improvement strategies
Build insurance servicing skills and knowledge by soliciting performance feedback, participating in cross-training and learning
additional processes and procedures to support multiple workflows and contribute to effectiveness of team operations

Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance
and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity
and fun

Support National General Insurance values in personal work behaviors, decision-making, contributions and interpersonal
interactions; manage own career development by soliciting feedback and valuing other perspectives.

JOB REQUIREMENTS

**Minimum Skills and Competencies**:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED), or international equivalent.
1+ years of relevant experience
Experience following established procedures to complete processing tasks; experience working in the banking or insurance
industry

Terminology, function and fundamental capabilities of common computer, software, information and communication technology
devices, components, and concepts

Basic knowledge of data entry processes and procedures
Policies, practices, trends, technology and information affecting the business and organization
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Analyze data on a problem-to-problem solution
Quickly and accurately perform data entry
Follow established guidelines to focus on details and complete tasks attentively and thoroughly
Manage one’s own time to perform job functions quickly and efficiently
Ability to adapt to new situations and learn quickly
Build constructive and cooperative working relationships

Motivational, inspirational and enthusiastic approach to team involvement and engagement
Must possess effective verbal and written communication skills
Manage confidential information with sensitivity and maturity
Escalate issues when necessary
Utilize established procedures to guide decision-making
High attention to detail
Provide personalized and quality service to meet the expectations of internal and external customers
Demonstrated interest in personal learning and enhancing knowledge
Works independently with little supervision

**Desired Skills**:
l Associate’s Degree or in-lieu of degree equivalent education, training and work-related experience

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