Customer Service Agent
hace 14 horas
**Tasks and responsibilities**
- Identify customer needs and assist them in using specific features.
- Analyze and report on product malfunctions (e.g., by testing different scenarios or role-playing as users).
- Update our internal databases with information on technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our product, sales, and marketing teams.
**Qualifications**:
- High school diploma or equivalent
- Previous experience in customer service or a similar role, ideally with experience handling inquiries and resolving issues.
- Excellent written and verbal communication skills in English
- Strong organizational and multitasking abilities
- Familiarity with Microsoft Office, Google Workspace, and other digital tools
- Experience in one or more of the following areas is:
- Finance or bookkeeping
- Property management
- Collections
- Sales support or marketing
- Professional certifications in any of the above areas are an advantage
**Requirements**:
- Reside in Mexico
- Laptop or desktop computer you’d use to work, ensuring that it has a working camera.
- Your device must have at least 8GB of RAM and run on an Intel Core i3 processor (4th generation) or higher. Additionally, it should be operating on Windows 10 or higher, or MacOS 13 or higher.
- You must have an internet connection of at least 20 MB download and 5 MB upload.
- You must have an enabled antivirus on your computer.
**Why Join Us?**
- Work remotely from anywhere in Mexico.
- Join a dynamic, supportive team with opportunities for growth and professional development.
- We offer full legal benefits, including IMSS, INFONAVIT, vacation days, holidays, and year-end bonus (Aguinaldo).
- Additional benefits include minor medical insurance and a coupon card for various establishments after 3 months of employment.
**About us**
Anequim is a Mexican company founded in 2017 that hires professionals from various fields to work remotely with clients in the United States and Canada. With over 1000 Remote Professionals on its team, Anequim is a growing company that offers work-from-home opportunities to the diverse talent pool in Mexico.
Pay: $13,000.00 - $19,000.00 per month
**Language**:
- English (required)
Work Location: Remote
-
Customer Service and Admin Support Bilingual Agent
hace 2 meses
Desde casa, México Omega Masonry A tiempo completoCustomer Service and Admin Support Bilingual Agent We are looking to hire an agent to fulfill customer service requirements and administrative duties. Omega Masonry is a dynamic company, not every workday will look the same. The agent hired will do various tasks including but not limited to: - Answering inbound phone calls - Following up with clients -...
-
Customer Service Agent
hace 6 meses
Desde casa, México Elife A tiempo completo**Our Company**: A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley. We recruit worldwide as our customer base is global. All employees outside San Francisco headquarter work remotely. Elife is a Startup developing innovative technology in the passenger transport industry, providing any type of ground...
-
Customer Support Agent
hace 4 semanas
Desde casa, México Research Solutions A tiempo completoRole As a Customer Support Agent at Research Solutions, you will take part in our customer care activities by providing information about our products, and efficiently answering questions and resolving situations that our clients may face and need assistance with. This is a remote position based in Mexico, and reports to the Customer Support Team...
-
Customer Service Representative
hace 3 meses
Desde casa, México Tech Mahindra A tiempo completoCustomer Service Representative Descripción Acerca de la empresa Compañía a nível mundial solicita agentes para el área de Atención a clientes Bilingüe, brindando asistencia y soporte a nuestros usuarios en Estados Unidos. **Requisitos del puesto** Servicio al Cliente vía llamadas Telefónica Excelente servicio al clienteMínimo un año de...
-
Customer Service Representative
hace 2 días
Desde casa, México Agilent Technologies Inc. A tiempo completoYou will be joining a high-performance team dedicated to providing the best Customer Experience. **Please note this opportunity requires presently 1 day in the office. (Could be 2 or max 3 days at the office)** You will resolve customer service issues for complex, multi-businesss, or multi-regional accounts, liaise between customers and appropriate...
-
Customer Service Representative
hace 6 meses
Desde casa, México Agilent Technologies Inc. A tiempo completoYou will resolve customer service issues for complex, multi-country, or multi-regional accounts, liaise between customers and appropriate internal organizations such as sales, manufacturing, logistics, and service delivery to resolve customer inquiries and inspire changes to production and/or shipping schedules and price changes. You may also be responsible...
-
Customer Service/call Center
hace 6 meses
Desde casa, México Chiro Match Makers A tiempo completo**$500 - $600 USD per month** depending on qualifications and experience **Job Title**:Customer Service Specialist/Call Center **Benefits**: - Work from the comfort of your own home - Competitive compensation **Work Schedule**: - 40hrs/week - Weekend availability - US Business Hours **Description**: We are seeking dedicated individuals to join our team...
-
Customer Service Representative
hace 6 meses
Desde casa, México Motorcycle Safety Academy A tiempo completo**Overview**: A customer service representative is a professional who handles incoming or outgoing customer calls for a business. They are the front line of communication between a company and its customers, providing support, answering questions, resolving issues, and sometimes selling products or services. **Pay Rate**: Pay rate is MX$10,000 to...
-
Customer Service Agent
hace 5 meses
Desde casa, México 1840 & Company A tiempo completoWe are currently seeking dynamic individuals to join our team as Customer Service Representatives to support to interact with customers in both English and Spanish, providing them with professional and courteous assistance on cheer uniform and apparel purchases across various channels. **Working Schedule**:Monday through Friday, 6:00 AM to 4:00 PM PST;...
-
Customer Service Agent
hace 6 meses
Desde casa, México 1840 & Company A tiempo completoWe are currently seeking dynamic individuals to join our team as Customer Service Representatives to support to interact with customers in both English and Spanish, providing them with professional and courteous assistance on cheer uniform and apparel purchases across various channels. **Rate in USD: $ 6.0 (Per Hour)** **Working Schedule: Monday - Friday,...
-
Customer Service Agent
hace 6 meses
Desde casa, México 1840 & Company A tiempo completoWe are currently seeking dynamic individuals to join our team as Customer Service Representatives to support to interact with customers in both English and Spanish, providing them with professional and courteous assistance on cheer uniform and apparel purchases across various channels. **Working Schedule: Monday through Friday, 6:00 AM to 4:00 PM PST;...
-
Customer Service Agent
hace 6 meses
Desde casa, México 1840 & Company A tiempo completoWe are currently seeking dynamic individuals to join our team as Customer Service Representatives to support to interact with customers in both English and Spanish, providing them with professional and courteous assistance on cheer uniform and apparel purchases across various channels. **Working Schedule: Monday through Friday, 6:00 AM to 4:00 PM PST;...
-
Customer Service Agent
hace 6 meses
Desde casa, México 1840 & Company A tiempo completoWe are currently seeking dynamic individuals to join our team as Customer Service Representatives to support to interact with customers in both English and Spanish, providing them with professional and courteous assistance on cheer uniform and apparel purchases across various channels. **Rate in USD: $ 6.0 (Per Hour)** **Working Schedule: Monday - Friday,...
-
Customer Service Agent
hace 6 meses
Desde casa, México 1840 & Company A tiempo completoWe are currently seeking dynamic individuals to join our team as Customer Service Representatives to support to interact with customers in both English and Spanish, providing them with professional and courteous assistance on cheer uniform and apparel purchases across various channels. **Working Schedule: Monday through Friday, 6:00 AM to 4:00 PM PST;...
-
Customer Service Agent
hace 6 meses
Desde casa, México 1840 & Company A tiempo completoWe are currently seeking dynamic individuals to join our team as Customer Service Representatives to support to interact with customers in both English and Spanish, providing them with professional and courteous assistance on cheer uniform and apparel purchases across various channels. **Rate in USD: $ 6.0 (Per Hour)** **Working Schedule: Monday - Friday,...
-
Customer Service Representative
hace 6 meses
Desde casa, México US Appliance A tiempo completoUS Appliance Repair Customer Service Representative - Give exceptional customer service - Organize and route incoming telephone calls - Able to be multi-player - Computer skills - Use Smartsheet for very basic functions - Must be able to manage time effectively Customer service representative with other office responsibilities. Hourly pay will increase...
-
Customer Service Agent
hace 6 meses
Desde casa, México 1840 & Company A tiempo completoWe are currently seeking dynamic individuals to join our team as Customer Service Representatives to support to interact with customers in both English and Spanish, providing them with professional and courteous assistance on cheer uniform and apparel purchases across various channels. **Working Schedule**:Monday through Friday, 6:00 AM to 4:00 PM PST;...
-
Customer Service
hace 6 meses
Desde casa, México TATA CONSULTANCY SERVICES DE MÉXICO S.A. DE C.V A tiempo completo**TCS is looking for you!** - We are an international company searching for talent for one of our biggest projects!_ Send Your Resume in English! **Position**: - Customer service executive / Service desk executive - Location: Guadalajara, Jal. **Requirements**: - Fluent English and Spanish. - Locate it in Guadalajara or willing to move. - Excellent...
-
Customer Service Reps
hace 6 meses
Desde casa, México CobaltoTalent A tiempo completoIf you are looking to upgrade your professional career by working remotely for a US company, we have good news! CobaltoTalent is hiring **Customer Service Reps **in Mexico to support the success of our US clients. CobaltoTalent is a US-based recruiting company dedicated to increasing productivity and peace of mind for business leaders. Are you ready for an...
-
Customer Service Representative
hace 6 meses
Desde casa, México Sofia Health A tiempo completo**Company Description** Sofia is a platform that provides personalized, complementary health and wellness solutions. Whether you're seeking 1:1 sessions with top providers, group classes, or trending wellness products, Sofia makes it easy to discover and schedule services. We empower individuals to get options, answers, and results, while also helping...