Customer Care Specialist

hace 1 día

Ciudad Juarez, México EATON A tiempo completo

**PRIMARY FUNCTIONS**

Eaton’s ICD division is currently seeking a Customer Care Specialist to join our team. This position is based at our Cd. Juarez facility. The Customer Care Specialist will supply “special” services to customers including the management of Eaton Owned Inventory and Eaton Managed Inventory at OEM, Satellite, and 3rd party integrators to ensure the customers always have the inventory to meet demand in a proactive manner to support the development of a world class supply chain organization. This individual will work with both internal departments as well as multiple plants and business units within the North American supply chain to ensure the plant is meeting the expectations of our customers. Additionally, the Representative - Customer Support will lead cross-function projects aimed at supply chain improvements.

**ESSENTIAL FUNCTIONS**
- Some activities related with the position will be:_
- Evaluate inventory levels of Eaton owned inventory of all Eaton owned inventory locations and flex accordingly to demand.
- Coordinate changes to or cancellation of in-house orders/back orders for replacement parts for correcting errors (shortages, wrong items shipped, etc.).
- Utilize tools such as Eaton Websites, Pulse Monitors, customer websites, customer ERP system (VISTA, AS400, MAPICS) to deliver to customers.
- Receives, investigates, and responds to customer inquiries regarding shipments, orders, and product/service issues.
- Maintains key supply chain metrics and measures to ensure that we are meeting our on-time delivery metrics. Aligns internal metrics to customer specific metrics, in order to meet customer expectations.
- Work closely with Eaton Site Leaders, Account Managers, support groups. Work directly with Logistics Group and customers to set up new Managed Service sites.
- Conduct annual physical inventory at consigned inventory sites.
- Process work orders, sales orders, and/or Distribution orders to meet shipments to all customers.
- Track, expedite and evaluate future orders for OEM customers.
- Participate on various programs and teams such as Kaizen, Lean Events, 5S, etc.
- Work with customer service and OEMs to coordinate systems, schedules, and OTD monitoring.
- Work with customer service and customers to optimize communication, OTD, and understanding of systems.
- Monitor errors of orders through MAPICS and VISTA for reconciliation
- Complete any assigned task needed by the supply chain department

LI-DS1

**Qualifications**:
**Required (Basic) Qualifications**:

- Bachelor’s degree
- Working knowledge of PC utilizing Word, Excel, and ERP systems.
- Strong written and verbal communication skills.
- Ability to communicate in English
- Ability to work under pressure

**Preferred Qualifications**
- Bachelor’s degree in supply chain, Business, Operations Management, or Engineering from an accredited institution
- A minimum of 2 years of experience in Operations or Materials
- A minimum of 1 years of supply chain experience using standard ERP systems

What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power - more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to imp

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