Analista de Customer Care
hace 1 mes
**Únete a nuestro equipo de Customer Care en Welbe **
**Analista de Customer Care**
¿Eres una persona resolutiva, empática y apasionada por ofrecer experiências excepcionales? Te estamos buscando En Welbe Care queremos sumar al mejor talento para brindar a nuestros pacientes una atención personalizada y de calidad en cada interacción.
***Tu día a día incluirá**:
- Gestionar interacciones con clientes por chat, WhatsApp, correo u otros canales, cumpliendo con los KPI establecidos.
- Identificar y satisfacer las necesidades de nuestros clientes de manera eficiente y empática.
- Dar seguimiento a las solicitudes hasta su completa solución.
- Escalar necesidades y sugerencias clave a otros departamentos para impulsar mejoras continuas.
- Analizar comentarios de clientes y proponer acciones para optimizar procesos y productos.
**Lo que buscamos en ti**:
- Experiência mínima de 1 año en atención al cliente, experiência del cliente o roles similares.
- Excelentes habilidades de comunicación oral y escrita.
- Paciencia y profesionalismo en el trato con los clientes, incluso en situaciones desafiantes.
- Dominio de Microsoft Office y Google Sheets.
- Habilidad para operar múltiples programas o software simultáneamente.
- Deseable experiência previa en startups.
- Capacidad para resolver conflictos y resiliencia.
**Lo que te hará destacar**:
- Pasión por crear soluciones innovadoras para mejorar la experiência del cliente.
- Trabajo en equipo y actitud proactiva para superar metas individuales y grupales.
¿Listo para marcar la diferencia?
Postúlate ahora y únete a un equipo que transforma cada interacción en una oportunidad para cuidar y conectar.
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Customer Care Supervisor
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Ciudad de México Wild Fork A tiempo completoDescription Wildfork.mx is an e-commerce company that delivers high-quality food products directly to customers' homes. We are committed to providing our customers with exceptional service and quality products. Job Summary: **Responsibilities**: - Supervise and manage a team of 5 customer care representatives - Ensure that customer care representatives...
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Customer Care Representative
hace 6 días
Ciudad de México Ria A tiempo completoRia Money Transfer is the second-largest global money transfer company and a division of the North American public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service. We are looking for an enthusiastic Customer Care Expert to join our...
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Customer Care Agent
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Ciudad de México Urbvan A tiempo completoDescripción de la empresa Urbvan es una app de movilidad que brinda a sus usuarios un transporte seguro y eficiente en vanse compartidas. Nuestro servicio permite viajar en trayectos preestablecidos que cubren las zonas de mayor afluencia de las ciudades Descripción del empleo - Atender los diferentes canales de comunicación que Urbvan tiene con los...
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Customer Care Representative
hace 6 horas
México Ria A tiempo completoRia Money Transfer is the second-largest global money transfer company and a division of the North American public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service. We are looking for an enthusiastic Customer Care Expert to join our...
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Customer Care Agent
hace 4 meses
Ciudad de México, CDMX Urbvan A tiempo completo**Descripción de la empresa** Urbvan es una red de movilidad compartida con rutas preestablecidas que opera a través de la más avanzada tecnología y a través de la app. Estamos enfocados en brindar un servicio de calidad, cómodo y seguro, a la vez que contribuimos con la disminución del tráfico vehicular de las ciudades. **Descripción del empleo**...
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Customer Care
hace 4 días
Ciudad de México MultiLatin Background Screening A tiempo completoImportante Consultoría de Servicios Internacional solicita: Buscamos tu talento como: **CUSTOMER CARE - ATENCION A CLIENTES - SECTOR CORPORATIVOS** - **URGENTE**_ **Requisitos**: - Licenciatura trunca o Terminada - 3 años de experiência desempeñándose como customer care, customer service, atención a clientes a sector corporativos, asistencia de...
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Customer Care Agent
hace 2 días
Ciudad de México MultiLatin Background Screening A tiempo completoImportante Consultoría de Servicios solicita: **_CUSTOMER CARE AGENT_** **_URGENTE_** **Actividades**: - Mejorar la relación de cada cliente con los servicios brindados - Soporte al cliente con consultas técnicas y procesos comerciales - Resolución eficaz de problemas - Documentar los pasos de solución dado a cada incidente - Comunicación concisa y...
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Customer Care Analyst I
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Customer Care Specialist
hace 6 meses
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Customer Care Representative
hace 8 meses
México Ria A tiempo completoRia Money Transfer is the second-largest global money transfer company and a division of the Europe public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service. We are looking for an enthusiastic Customer Care Expert to join our dedicated...
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Sea Logistics Customer Care
hace 7 meses
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Customer Care Representative
hace 7 meses
México Ria A tiempo completoRia's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a...
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Responsable de Customer Care
hace 4 meses
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Customer Care Specialist
hace 7 meses
México Kerry A tiempo completo**About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...
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Bilingual Customer Care Professional
hace 4 meses
Ciudad de México, CDMX Amex A tiempo completo**You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you...
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Bilingual Customer Care Professional
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Ciudad de México, CDMX Amex A tiempo completo**You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...
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Customer Care
hace 7 horas
Edo. de México Emerson A tiempo completo**Essential Job Functions / Responsibilities: **Job Function **Duties Order Execution - Be the focal point of contact for Customer Care Team for order escalation - Daily follow Up, Expedite and Escalate orders that are not on schedule to customer promise date - Consistent and frequent review of holds with Customer Care and release holds accordingly - Ensure...
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Agente Customer Care
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Client Services/customer Care Support Analyst
hace 2 días
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