Bilingual Customer Care Specialist

hace 5 meses


Ciudad de México Percepta International A tiempo completo

Bilingual Customer Care Specialist
MX-DF-Mexico DF

**Description**:
At Percepta, we bring first-class service across each market we support.

**What You’ll Be Doing**

**During a Typical Day, You’ll**
- Bring your passion and love for technology to know what’s going on with the latest technology products and help customers.
- Answer incoming communications from customers.
- Connect and resolve issues with customers using written and verbal communication.
- Get in contact with different people and departments to ensure correct follow up.
- Available to take inbound phone calls and follow up on outbound cases according to operations needs..

**What You Bring to the Role**
- High School diploma
- 1 year or more of technical support, troubleshooting or customer service experience
- Fluent in English and Spanish.
- Communication, problem solving, attention to detail, active listening, organization, writing and verbal skills, computer skills.
- Willing to work on site.

**What You Can Expect**
- $95 hourly
- Working day Monday to Friday
- Legal and additional benefits:

- 12 vacation days,
- Vacation bonus 25% 1st year, successive years 50%.
- Christmas bonus 15 days.
- Restaurant card after 90 days.
- Life insurance 24 months of salary.
- Bonus: as of the second year worked.
- Training programs.
- Employee reward program.
- On-site Gymnasium. Referral program
**About Percepta**
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:
**Culture of Service** - to be treated like you are the customer from day one

**Teamwork **- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions

**Respect **- a team that is accountable, dependable and gives you their full attention

**Proactive **- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

**Career** **Growth** - lots of learning opportunities for aspiring minds

**Diversity** - be a part of our growing diverse and community-minded organization that is all about having fun

**Competitive Compensation** - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

**Percepta is an Equal Opportunity Employer.**

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.



  • Ciudad de México Percepta International A tiempo completo

    Bilingual Customer Care Specialist MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. **What You’ll Be Doing** **During a Typical Day, You’ll** - Bring your passion and love for technology to know what’s going on with the latest technology products and help customers. - Answer incoming...


  • México Learning Ambassadors A tiempo completo

    Por expansión solicitamos: _*CUSTOMER CARE SPECIALIST*_ OBJETIVO:* Brindar atención a cliente en cada concepto que requieran rela


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    At Maersk, we're committed to delivering exceptional customer experiences through our Global Service Center in Mexico City, Mexico, and a satellite office in Santos, Brazil. We're seeking a talented professional to join our team as a Bilingual Customer Experience Specialist.As a key member of our contact center team, you'll be responsible for providing...


  • Ciudad de México, Ciudad de México American Express A tiempo completo

    Transform Customer ExperiencesAt American Express, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Bilingual Customer Care Professional, you'll play a critical role in helping us achieve this goal.About the RoleThis is a unique opportunity to join our team and contribute to the success of our...


  • México Kerry A tiempo completo

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...


  • Ciudad de México, Ciudad de México Chiesi Group A tiempo completo

    Job OverviewWe are seeking a highly motivated Special Care Sales Specialist to join our team at Chiesi Group. As a key member of our Commercial Operations team, you will play a crucial role in driving sales growth and delivering exceptional customer experiences.Responsibilities


  • Ciudad de México, Ciudad de México Petco A tiempo completo

    Petco Animal Care SpecialistWe are seeking a skilled and compassionate Petco Animal Care Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the health and well-being of our furry friends.Key Responsibilities:Perform basic day-to-day maintenance and upkeep of assigned...


  • México Kerry A tiempo completo

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Hearing Care Specialist

    hace 4 semanas


    Ciudad de México, Ciudad de México Beltone Alliance A tiempo completo

    About the Role:We are seeking a skilled Hearing Care Specialist to join our team at Beltone Alliance. As a Hearing Care Specialist, you will play a vital role in providing exceptional customer service and sales experience to our patients.Key Responsibilities:Provide industry-leading customer service and sales experience to patientsEducate patients on hearing...


  • Ciudad de México, CDMX First Advantage A tiempo completo

    First Advantage is looking for a customer service specialist to join our team in our **Mexico **office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. **Responsibilities**: - ** Manage inbound customer communications**: - ** Consult on customer success** - Advise...


  • Ciudad de México, Ciudad de México OKTO A tiempo completo

    Job Title: Bilingual Support SpecialistOKTO is seeking a highly skilled Bilingual Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical and customer support to ensure that our systems, applications, and services run smoothly.Key Responsibilities:Technical Support: Troubleshoot and resolve...


  • Ciudad de México YouScan A tiempo completo

    We're looking for a Customer Care Specialist in Mexico City speaking **Spanish (fluent), English (B2/C1), and Portuguese (B1+)** to join the YouScan Customer Success team. This is an entry-level position. Excellence in customer service is a hallmark of our company. Together with your team—Account Executives, Customer Success Managers, and Support...


  • México Kerry A tiempo completo

    **Requisition ID **49825 **Position Type **FT Permanent **Recruiter** **Posting Type** DNI Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions for food, beverage or pharmaceutical consumers, our commitment to lead the world to...


  • Ciudad de México, Ciudad de México Temenos Headquarters SA A tiempo completo

    Temenos, a leading provider of banking software, is seeking a skilled Technical Support Specialist to join its team. As a key member of our support team, you will be responsible for providing expert assistance to customers in resolving issues with our T24 application.The ideal candidate will have a strong background in customer support, with a minimum of 5...


  • Ciudad de México, CDMX Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you...


  • Ciudad de México, CDMX Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...


  • Ciudad de México, Ciudad de México American Express A tiempo completo

    Lead the Way with American ExpressAt American Express, we're committed to providing the world's best customer experience. As a Bilingual Customer Care Representative, you'll play a critical role in helping us achieve this goal.As the face of our company, you'll create positive interactions with our customers every day, from curating unique experiences to...


  • Ciudad de México Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...


  • Ciudad de México, CDMX WelbeCare A tiempo completo

    **¡Únete a nuestro equipo de Customer Care en Welbe !** **Analista de Customer Care** ¿Eres una persona resolutiva, empática y apasionada por ofrecer experiências excepcionales? ¡Te estamos buscando! En Welbe Care queremos sumar al mejor talento para brindar a nuestros pacientes una atención personalizada y de calidad en cada interacción. ***Tu...


  • Ciudad de México, Ciudad de México Qualitest A tiempo completo

    **About Qualitest**We are a leading software testing and quality assurance company looking for talented individuals to join our team.**Job Title:** Highly Skilled Bilingual Software Optimization Specialist**Location:** Mexico City, Mexico**Salary:** $80,000 - $120,000 per year, depending on experience**Job Description:Company OverviewQualitest is a dynamic...