Customer Service Specialist Ii
hace 7 meses
Responsibilities:
- Build and maintain strong business relationships with customers to drive an exceptional customer experience
ideally with a focused effort on strengthening customer relationships by acting as a liaison between customer and any internal points of contact.- Independently, or as a team member, investigate and resolve customer issues (e.g., delivery, price, quality).
- Identify and drive corrective actions and improvement projects that will raise customer satisfaction levels
- Process customer orders/changes according to established department policies and procedures in a timely and
accurate way.- Analyze, identify, and share key customer insights through monthly reporting with internal partners to facilitate
decisions on business processes, rules formulations or modifications, product enhancements, and market opportunities.**What your background should look like**:
- Strong interpersonal skills and ability to consistently demonstrate working in a team
- Bachelor’s degree strongly preferred.
- Minimum 3 years’ experience in Customer Service related role.
- Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)
- Ability to work with all levels within the organization in a fast paced environment.
- A process improvement focus that includes time management, attention to detail and organizational skills
- Excellent interpersonal and communication skills (English is a must)
- SAP or sales force knowledge is required.
- #LI-Remote
- Travel: Less than 10%
**Competencies**:
- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
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