Customer Service and Support Specialist
hace 2 meses
About the Role
We are seeking a highly motivated and results-driven Customer Service Representative to join our growing team in Tlalnepantla. As a key member of our Customer Service team, you will be responsible for providing exceptional support to internal and external customers and stakeholders.
Key Responsibilities
- Process invoices and credit notes as needed.
- Provide shipment/order related information and product literature to sales/business finance.
- Manage customer calls and inquiries.
- Ensure accurate maintenance of customer information in the ERP SAP system.
- Create a positive internal/external customer experience by managing end-to-end order fulfillment processes.
- Respond to customer complaints via GCMS tool.
- Support Supply Chain Organization objectives and strategies, which may require changes in roles and responsibilities.
- Analyze customer data using reports and systems to understand key customer/key distributor demand behavior.
- Adhere to department ISO procedures (job instructions, processes/procedures).
- Drive continuous process improvements in the Customer Relations Team and Supply Chain.
- Responsible for managing end-to-end consignment processes via forecast and inventory levels at customer locations where applicable.
- Adhere to audit/compliance reporting/requirements.
- Possess knowledge of Foreign Trade.
Requirements
- Bachelor's degree in commerce, management, sales, international business, international trade, or any other relevant discipline.
- At least 2-3 years of experience in Customer Service.
- Experience working with automated order fulfillment and financial computer systems, global procedures.
- Experience in customer-facing roles.
- Understanding of Order to Cash process.
- Knowledge of Foreign Trade and Letter of Credit.
- Sound knowledge in SAP.
- Intermediate knowledge in Excel.
- English intermediate, both verbal and written.
- Positive attitude with zeal to learn new things.
- Ability to summarize processes and information in a clear and concise manner.
Salary: Estimated salary range is $35,000 - $50,000 per annum, depending on experience and qualifications.
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