Customer Service and Support Specialist

hace 2 meses


Tlalnepantla, México International Flavors & Fragrances A tiempo completo

About the Role

We are seeking a highly motivated and results-driven Customer Service Representative to join our growing team in Tlalnepantla. As a key member of our Customer Service team, you will be responsible for providing exceptional support to internal and external customers and stakeholders.

Key Responsibilities

  • Process invoices and credit notes as needed.
  • Provide shipment/order related information and product literature to sales/business finance.
  • Manage customer calls and inquiries.
  • Ensure accurate maintenance of customer information in the ERP SAP system.
  • Create a positive internal/external customer experience by managing end-to-end order fulfillment processes.
  • Respond to customer complaints via GCMS tool.
  • Support Supply Chain Organization objectives and strategies, which may require changes in roles and responsibilities.
  • Analyze customer data using reports and systems to understand key customer/key distributor demand behavior.
  • Adhere to department ISO procedures (job instructions, processes/procedures).
  • Drive continuous process improvements in the Customer Relations Team and Supply Chain.
  • Responsible for managing end-to-end consignment processes via forecast and inventory levels at customer locations where applicable.
  • Adhere to audit/compliance reporting/requirements.
  • Possess knowledge of Foreign Trade.

Requirements

  • Bachelor's degree in commerce, management, sales, international business, international trade, or any other relevant discipline.
  • At least 2-3 years of experience in Customer Service.
  • Experience working with automated order fulfillment and financial computer systems, global procedures.
  • Experience in customer-facing roles.
  • Understanding of Order to Cash process.
  • Knowledge of Foreign Trade and Letter of Credit.
  • Sound knowledge in SAP.
  • Intermediate knowledge in Excel.
  • English intermediate, both verbal and written.
  • Positive attitude with zeal to learn new things.
  • Ability to summarize processes and information in a clear and concise manner.

Salary: Estimated salary range is $35,000 - $50,000 per annum, depending on experience and qualifications.



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