Dispatcher (Dispatch or Wfm Experience Preferred)
hace 2 meses
**Overview**
Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.
Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.
- Inter-Con is Everywhere Security Matters. _
**Job Summary**:
As a Dispatcher, you will report to the Dispatch Manager. Our growing and dynamic team is focused on supporting the scheduling operations for Inter-Con’s most important resources: our security guards. If you have great communication skills, are interested in scheduling, and enjoy working with people, this position is for you Our leadership team is invested in your success, and we offer training that will ensure you are put in the best possible position to succeed.
**Duties/Responsibilities**:
- Manage daily scheduling operation by fixing broken schedules.
- Sourcing in case of any special event (TAS) for specific contracts.
- Communicate with Officers efficiently and quickly to address gaps in scheduled hours.
- Provide frequent updates to the Operations Manager of potential issues regarding scheduled hours, staffing deficiencies, and dark posts.
- Leverage available systems to optimize scheduling and reduce operational costs.
**Required Skills/Abilities**:
- Experience with MS Office Suite
- Excellent Customer Service skills
- Able to interact within Inter-Con’s corporate environment and effectively communicate with all levels of management.
- Able to work effectively in a fast-paced environment and meet strict deadlines.
- Excellent time-management, organization and multi-tasking skills required.
- Team player with business maturity, enthusiasm, and a positive work attitude.
- Sense of urgency.
- Experience with CRMs
- WFM / Dispatching background.
- Proactive problem solver that takes initiative.
**Other Requirements**:
- Prolonged periods of sitting at a desk and working on a computer.
- 24/7 availability (included holidays, weekends, etc.)
- Commute to physical location (100% on site).
**Benefits**:
- Base salary
- Law benefits
- Above law benefits: 15 days of holiday since first year, life insurance, major medical insurance, grocery vouchers
- Employee discounts
Pay: $32,000.00 per month
Ability to commute/relocate:
- 11320, Ciudad de México, CDMX: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have open shift availability?
**Experience**:
- WFM / Dispatching: 2 years (required)
**Language**:
- English (required)
Work Location: In person
-
Wfm Manager
hace 1 mes
Ciudad de México, CDMX Allianz Partners A tiempo completo**What you'll Do.** Build an effective local workforce planning, oversee the optimization of staffing, scheduling, and workforce planning to enhance productivity, efficiency and service levels, maintain strong relationships with local stakeholders and provide global collaboration through a strong WFM excellence culture, implementing clear and executive...
-
WFM Manager
hace 4 semanas
Ciudad de México, Ciudad de México Allianz Partners A tiempo completoJob SummaryAs a WFM Manager at Allianz Partners, you will be responsible for overseeing all aspects of workforce management for a specific or group of pre-determined BUs, aligning local strategies with global standards to ensure operational efficiency and effectiveness. You will guarantee local BU achievements of WFM KPIs, LOB driven governance, such as...
-
WFM Team Lead
hace 4 semanas
Ciudad de México, Ciudad de México Allianz A tiempo completoJob SummaryWe are seeking a highly skilled WFM Team Lead to join our team at Allianz Partners. The successful candidate will be responsible for managing local WFM teams and ensuring the achievement of WFM KPIs, LOB driven governance, and providing internal reports and WFM routines with local stakeholders.Key ResponsibilitiesSupervise, coach, and develop...
-
Dispatcher
hace 1 semana
Ciudad Juárez, México Inter-Con Security Systems A tiempo completoOverview Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients...
-
Wfm Scheduler
hace 1 mes
Ciudad de México, CDMX Inter-Con Security Systems A tiempo completo**OVERVIEW** Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients...
-
WFM Team Lead
hace 4 semanas
Ciudad de México, Ciudad de México Allianz Popular SL. A tiempo completoJob Summary:We are seeking a highly skilled WFM Team Lead to join our team at Allianz Partners. As a key member of our workforce management team, you will be responsible for overseeing the local WFM team and ensuring the achievement of WFM KPIs for our local business units.Key Responsibilities:Supervise and develop a team of WFM professionals to guarantee...
-
Bilingual Customer Service Representative
hace 5 meses
México Vently Air A tiempo completoCustomer Service Representative/Dispatcher Job Duties: - Inbound and outbound calls. - Enter, and modify work orders. - Set up appointments for new/repeat customers. - Dispatch technicians and provide support. - Follow-up on completed service calls to assure the quality of work. - Review invoices. - Other administrative tasks as needed. **Experience**: -...
-
WFM Enablement Manager
hace 4 semanas
Ciudad de México, Ciudad de México Support Services Group A tiempo completoJob Title: WFM Enablement ManagerAt Support Services Group, we are seeking an experienced WFM Enablement Manager to oversee the WFM Enablement function, focusing on optimizing workforce strategies and ensuring effective implementation across various areas, including WFM Insights and the Global Operating Model.Key Responsibilities:Lead initiatives to enhance...
-
WFM Manager
hace 4 semanas
Ciudad de México, Ciudad de México Allianz A tiempo completoJob SummaryWe are seeking a highly skilled WFM Manager to lead our local workforce planning efforts and drive operational excellence in our organization. As a key member of our team, you will be responsible for overseeing the optimization of staffing, scheduling, and workforce planning to enhance productivity, efficiency, and service levels.Key...
-
Transport & Dispatch Associate
hace 3 meses
Ciudad de México, CDMX Marken A tiempo completo**Title**: Transport & Dispatch Associate **Job Purpose**: Ensure efficient transportation of shipments through our Vehicle fleet and local agent network to comply with the company and customer requirements, maintaining safety and quality standards. **Main Duties and Responsibilities**: - Coordinate collections, deliveries, drop offs and recoveries with...
-
WFM Enablement Manager
hace 1 mes
méxico Support Services Group A tiempo completoAt Support Services Group we are looking for an experienced WFM Enablement Manager to oversee the WFM Enablement function, focusing on optimizing workforce strategies and ensuring effective implementation across various areas, including WFM Insights and the Global Operating Model. This role is crucial for enhancing operational efficiency, improving...
-
Real Time Analyst
hace 5 meses
Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completoWork a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 3+ years of previous experience in a contact center environment using contact center technologies, such as Avaya, IEX, Nice, InContact, or similar - 2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst -...
-
Customer Service Representative
hace 4 semanas
Ciudad de México, Ciudad de México Romexterra Construction A tiempo completoAt Romexterra Construction, we're seeking a highly skilled Bilingual Dispatcher/Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, managing large volumes of incoming calls, and dispatching resources to meet customer needs.Key...
-
Transport & Dispatch Logistics Coordinator
hace 5 horas
Ciudad de México, Ciudad de México Marken A tiempo completoAbout the RoleWe are seeking a highly skilled Transport & Dispatch Logistics Coordinator to join our team at Marken, a leading global provider of clinical supply chain solutions for the pharmaceutical and biotechnology industries.As a Transport & Dispatch Logistics Coordinator, you will play a critical role in ensuring the efficient transportation of...
-
Transport & Dispatch Associate
hace 3 meses
Ciudad de México Marken A tiempo completoDescription Title: Transport & Dispatch Associate Job Purpose: Ensure efficient transportation of shipments through our Vehicle fleet and local agent network to comply with the company and customer requirements, maintaining safety and quality standards. Main Duties and Responsibilities: Coordinate collections, deliveries, drop offs and...
-
Customer Experience Project Specialist
hace 3 meses
Ciudad de México, CDMX Uber A tiempo completo**About the Role** The Customer Experience Program Specialist will be responsible for executing and monitoring our Eaters and Couriers experience and support strategy in LATAM. They will analyze, create, recommend, and manage operational and strategic initiatives across a variety of programs and support modalities in the region. The role will also be...
-
Logistic Dispatch Coordinator
hace 3 semanas
santiago de querétaro, México Charger Logistics Inc A tiempo completoWe're proud to say we've been named one of "Super Empresas Expansión 2024 Top Companies" Charger logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continues to grow. We...
-
Logistic Dispatch Coordinator
hace 1 mes
Santiago de Querétaro, México Charger Logistics Inc A tiempo completoWe're proud to say we've been named one of "Super Empresas Expansión 2024 Top Companies"Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.We are...
-
Logistic Dispatch Coordinator
hace 1 semana
santiago de querétaro, México Charger Logistics Inc A tiempo completoWe're proud to say we've been named one of "Super Empresas Expansión 2024 Top Companies" Charger logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continues to grow. We...
-
Customer Service Representative
hace 4 semanas
Ciudad de México, Ciudad de México Vently Air A tiempo completoAt Vently Air, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers through inbound and outbound calls, emails, and other communication channels.Key Responsibilities:Respond to customer inquiries and resolve issues in a...