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Customer Experience Manager
hace 2 meses
Job Summary:
We are seeking a highly skilled Customer Experience Manager to join our team at Hewlett Packard Enterprise. As a key member of our marketing team, you will be responsible for designing and managing customized customer experiences and briefings to be presented in our customer welcome center.
Key Responsibilities:
- Develop and execute customized customer experiences that meet the needs of our strategic accounts and large revenue deals.
- Partner with cross-functional teams to identify and organize appropriate presentations and discussion leaders for complex/strategic briefings.
- Manage briefings that focus on strategic accounts, large revenue deals, and major relationship opportunities.
- Provide active management throughout briefing to provide notes and action items for follow-up after the briefing.
- Conduct post-briefing analysis of insights and opportunities for improvement.
- Develop and implement process improvements and establish policies in the customer welcome center.
Requirements:
- Bachelor's degree in Marketing or related field; MBA preferred.
- 5+ years of marketing experience with a focus on customer experience and strategic briefings.
- Industry, sales, channel, and/or project management experience a plus.
Preferred Skills:
- In-depth knowledge of marketing fundamentals, products/services/solution lifecycle, and knowledge management.
- Working knowledge of industry and customer segment.
- Familiarity with and/or experience in partner management.
- Excellent written/oral communications and analytical skills.
- Strong interpersonal skills; ability to manage virtual teams.
- Strong negotiating skills.
- Ability to interface effectively with multiple levels of management and functional disciplines.
- Strong ability to influence and drive consensus.
- Business fluent in English.
