Real Time Analyst
hace 5 meses
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 3+ years of previous experience in a contact center environment using contact center technologies, such as Avaya, IEX, Nice, InContact, or similar
- 2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst
- Knowledge of Excel at an advanced level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Proven strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment
THIS ROLE IS IN PERSON IN MEXICO CITY, MEXICO.
At AWS, we’re looking to hire an Real-Time Analyst (RTA) to be part of the AWS Premium Support Community Support Workforce Management (WFM) team. The RTA will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming volume. This position is responsible for monitoring, measuring and analyzing operational performance and progression metrics in by utilizing out WFM systems and standardized protocols to ensure each component combines seamlessly for all stakeholders. This position will have high visibility to all the internal operations teams and third-party organizations.
Key job responsibilities
- Intraday real time monitoring of performance service levels and backlog for all queues, agents, teams, and sites in a 24/7 operation environment
- Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals
- Communicate and call out changes to incoming contact patterns to operations and the broader WFM team in real time
- Support changes within routing profiles
- Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy and core KPI’s
- Review and process tickets assigned to the WFM team that require real-time assistance to different stakeholders
- In partnership with the Operations and WFM teams, the RTA monitors and reports on the execution of corrective/preventive changes to plans, in order to achieve KPIs
**Role requirements**:
- Be able to work a flexible schedule/shift, including weekends, nights, and/or holidays.
- Please note, this is an in-person position in Mexico City, Mexico. This role is not able to be offered virtually.
Mexico City, DIF, MEX
- Proactively gather the right data from appropriate sources and implement effective resolutions, probe/consider all of the facts, considers other perspectives; conduct root cause analysis; refer to long term plans and goals; prioritize key factors
- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders
- Ability to prioritize and meet tight deadlines
- Proven ability to build and maintain strong relationships with key stakeholders to ensure shared objectives are met
-
Real Time Analyst
hace 1 mes
Ciudad de México, CDMX Allianz Partners A tiempo completo**What you do** - Support local efficiency of the center by ensuring the programming of Scheduling and monitoring real time staffing levels by interval. - Oversee the skill performance on real time. Monitoring potential abuses. - Make intraday decisions that deliver consistent service levels. - Intraday Highlights/Performance Notifications to operations and...
-
Wfm Real Time Analyst
hace 5 meses
México GBS International Inc A tiempo completo**¡Únete a Nuestro Equipo como WFM Real Time Analyst !** **GBS México,** somos líderes en el mundo corporativo de call center, especializados en brindar una atención a clientes excepcional. **Responsabilidades**: - Eficiencia en la previsión y planificación, enfocada a la mejora continua de los KPIs. - Planificación que garantice una mejor...
-
Wfm Real Time Analyst
hace 5 meses
México GBS International Inc A tiempo completo**¡Únete a Nuestro Equipo como WFM Real Time Analyst !** **GBS México,** a través de **Unlimited Vacation Club** **s**omos líderes en el mundo corporativo de call center, especializados en brindar una atención a clientes excepcional. **Responsabilidades**: - Eficiencia en la previsión y planificación, enfocada a la mejora continua de los KPIs. -...
-
Wfm Real Time Analyst
hace 5 meses
México GBS International Inc A tiempo completo**¡Únete a Nuestro Equipo como WFM Real Time Analyst !** **GBS México,** a través de **Unlimited Vacation Club** **s**omos líderes en el mundo corporativo de call center, especializados en brindar una atención a clientes excepcional. **Responsabilidades**: - Eficiencia en la previsión y planificación, enfocada a la mejora continua de los KPIs. -...
-
Analyst Real Time Amplification
hace 5 meses
Ciudad de México The Coca-Cola Company A tiempo completo**Why be part of Coca-Cola Latin America?** We are accelerating our momentum as the fastest growing consumer goods company in Latin America. People are our focus when we collaborate with our diverse network of locally connected manufacturers and when we return every drop of water we use to communities and nature. We empower our employees to challenge the...
-
Data Analyst
hace 8 horas
Ciudad de México, Ciudad de México Turner & Townsend A tiempo completoJob OverviewWe are seeking a highly skilled Data Analyst to join our team in a specialist real estate role. This position requires expertise in data analysis, coding, and technical support for Turner & Townsend's Real Estate commissions.
-
Professional Customer Service Representative
hace 3 días
Ciudad de México, Ciudad de México Real Time Social A tiempo completoPhone Call Receptionist Position OverviewWe are seeking a skilled and professional Customer Service Representative to join our team at Real Time Social. In this role, you will be responsible for handling incoming calls with a high level of professionalism and providing accurate information to callers.Key Responsibilities:Answering incoming calls and...
-
Real Estate Analyst
hace 5 meses
Colonia Lomas de Chapultepec, México Bulltick A tiempo completo**Real Estate Analyst** **About Bulltick** Bulltick, LLC is a US SEC Registered Broker Dealer and FINRA Member Firm, and Bulltick Wealth Management, LLC is a US SEC Registered Investment Advisor headquartered in Miami and with offices in Mexico. **About Domum Real Estate** Bulltick manages a real estate fund of funds, Domum Real Estate Fund I, launched...
-
Senior Analyst, Real Estate
hace 5 meses
Ciudad de México AvantStay A tiempo completoWho we are... AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology...
-
Investment Analyst
hace 7 días
Ciudad de México, Ciudad de México PER, Private Equity Recruitment A tiempo completoAbout our clientWe are working with a leading player in the industrial real estate sector in Mexico. Our client has created a new position for an Investment Analyst, who will work alongside seasoned investment professionals in all transactions and play an instrumental role in the investment team. The position is based in Mexico City.
-
Ciudad de México, Ciudad de México Rgf A tiempo completoAbout RgfAt Rgf, we are looking for a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support for our real-time operating platform.
-
Ciudad de México, Ciudad de México Klar Technologies GmbH A tiempo completoAbout Klar Technologies GmbH, a leading digital financial services platform in MexicoCompany OverviewWe are a Mexican fintech startup revolutionizing the way financial services are delivered. Our mission is to democratize and make financial services accessible to everyone, especially those without bank accounts. We have served over 2 million users since our...
-
Commercial Real Estate Analyst
hace 5 meses
México Comerlat Hospitality A tiempo completo**Real Estate Analyst** Comerlat Hospitality is a growing real estate development company that primarily focuses on the commercial and hospitality industry. Comerlat Hospitality currently has multiple hotel development projects in its pipeline in different phases. We’re seeking a Real Estate Analyst who can assist the Developmet Team providing valuable...
-
Operations/real-time Associate
hace 5 meses
México kea A tiempo completo**About kea** Launched in 2018, kea is one of the fastest-growing companies changing the way restaurants operate. We've raised $29 million from Tier 1 Silicon Valley investors, and we're not stopping there. Originating in Mountain View, California, and now fully remote, we are building a team that is excited about our mission: drive the world's commerce by...
-
Strategic Real Estate Investment Analyst
hace 2 días
Ciudad de México, Ciudad de México Sagan A tiempo completoCompany OverviewSagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading...
-
Business Analyst
hace 6 meses
Ciudad de México Cisco Systems A tiempo completo**What** **You’ll** **Do** - As a Business Analyst for Cisco you will develop creative solutions for real business challenges. You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems and identify benefits from enabling new capabilities. Ultimately you will improve how...
-
Operations/real-time Associate
hace 5 meses
México kea A tiempo completo**About kea** Launched in 2018, kea is one of the fastest-growing companies changing the way restaurants operate. We've raised $29 million from Tier 1 Silicon Valley investors, and we're not stopping there. Originating in Mountain View, California, and now fully remote, we are building a team that is excited about our mission: drive the world's commerce by...
-
Real Estate Managment Finance Sr Analyst
hace 5 meses
Ciudad de México Citi A tiempo completo**Responsibilities**: - The RE Mgmt Transactor Sr Analyst supports the acquisition, disposition and restructuring of all Citi Corporate Real Estate interests globally. - Work closely with internal and external teams to ensure data warehouse is monitored and maintained properly. - Manages data quality by overseeing data entered to ensure that the system is...
-
Commercial Real Estate Development Consultant
hace 3 semanas
Ciudad de México, Ciudad de México Comerlat Hospitality A tiempo completo**Market Insights Analyst**At Comerlat Hospitality, we're driving growth through strategic real estate development. As a key member of our team, you'll play a crucial role in providing valuable market insights to inform our development decisions.**Responsibilities:**• Compile and analyze market data to identify trends and opportunities.• Develop...
-
Real Estate Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Abb A tiempo completo**About the Role**:At ABB, we are seeking a skilled Real Estate Specialist to join our team. As a key member of our Real Estate function, you will play a crucial role in driving efficiency, performance, and cost-effective service delivery.**Key Responsibilities**:Analyze and propose actions to improve Real Estate function performance.Implement processes and...