Customer Support Specialist

hace 6 meses

Guadalajara, México Diligent Corporation A tiempo completo

**About Us**

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

**Position Overview**:
We are seeking a Customer Support Specialist to handle Tier 1 support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users.

The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe.

**Key Responsibilities**:

- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer's information and determine the issue by evaluating and analyzing the symptoms.
- Diagnose and resolve technical and software issues involving internet connectivity, login problems and more.
- Research required information using available resources.
- Follow standard processes and procedures.
- Identify and escalate priority issues per Client specifications.
- Redirect problems to appropriate resource.
- Accurately process and record call transactions using a computer and designated CRM software.
- Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business.
- Organize ideas and communicate oral messages appropriate to listeners and situations.
- Follow up and make scheduled call backs to customers where necessary.
- Stay current with system information, changes and updates.

**Required Experience/Skills**:

- 1-3 years' experience of phone-based Software Application/Technical Support/Customer Service supporting end users.
- Excellent communication skills with internal stakeholders.
- Experience of phone-based Software Application/Technical Support or call center experience supporting end users.
- Proven problem-solving skills and technical aptitude.
- Working knowledge of Windows OS and other major operating systems.
- Superb communication and customer handling skills.
- Ability to think on your feet in a highly demanding and fast moving environment.

**What Diligent Offers You**
- **Creativity is ingrained in our culture.** We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- **We care about our people. **Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- **We have teams all over the world**. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- **Diversity is important to us.** Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.

**To all recruitment agencies**: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

  • Customer Support Specialist

    hace 6 meses

    Guadalajara, México Mycronic A tiempo completo

    **Job Summary** The Customer Support Specialist focuses on ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process. This role ensures smooth order processing while handling order intake and verifying accuracy. The Customer Support Specialist will coordinate delivery timelines and arrange logistics, as...

  • Customer Support Specialist

    hace 4 semanas

    Guadalajara, Jalisco, México Koch Global Services A tiempo completo

    **About Koch Global Services**Koch Global Services (KGS) is a global company that creates solutions for businesses, including technology, human resources, finance, and project management.As a Customer Support Specialist, you will play a key role in providing exceptional support to our customers.We offer a competitive salary of $62,000 - $72,000 per year,...

  • Customer Support Specialist

    hace 4 semanas

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    We are currently seeking a skilled Customer Support Specialist to join our team in Guadalajara, Jalisco. This role involves providing top-notch technical support to customers, escalating complex issues to specialized teams when necessary, and maintaining accurate documentation of customer interactions.Competitive salary: $400-$500 USD per weekAbout the...

  • Customer Support Specialist

    hace 4 semanas

    Guadalajara, México Mycronic AB A tiempo completo

    **Job Summary** The Customer Support Specialist focuses on ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process. This role ensures smooth order processing while handling order intake and verifying accuracy. The Customer Support Specialist will coordinate delivery timelines and arrange logistics, as...

  • Dedicated Customer Support Specialist

    hace 3 semanas

    Guadalajara, Jalisco, México Ccsi Call Center Services International A tiempo completo

    At CCSI Call Center Services International, we strive to be the go-to near-shore solution for companies seeking exceptional customer service.We're committed to fostering a great work environment through quality, growth, collaboration, and responsibility.CSSI has over 11 years of experience partnering with U.S. contact centers in various industries, including...

  • Customer Sales Support Specialist

    hace 4 semanas

    Guadalajara, Jalisco, México Mphasis Limited A tiempo completo

    We are seeking a highly motivated Customer Sales Support Specialist to join our team at Mphasis Limited. This role will involve collaborating with the Customer Sales support team to create customer portal set-ups, managing deal creation and price updates in Eclipse Tool, as well as creating separate portals for dedicated stakeholders on HP2B tool.The ideal...

  • Customer Support Specialist

    hace 4 semanas

    Guadalajara, Jalisco, México Vishay A tiempo completo

    Job Overview:Vishay is seeking a highly skilled and motivated Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Investigate prospective accounts and approach customers remotely to identify new leads or up-selling/cross-selling...

  • Customer Support Specialist

    hace 4 semanas

    Guadalajara, Jalisco, México Paystand A tiempo completo

    We are looking for a talented Customer Support Specialist to join our team in beautiful Santa Cruz. As a key member of our support team, you will play a vital role in helping customers resolve technical issues with our Payments as a Service platform.About PaystandPaystand is a leading provider of transformative

  • Customer Support Specialist

    hace 4 semanas

    Guadalajara, Jalisco, México Ibm A tiempo completo

    About the RoleWe are seeking a skilled Customer Support Specialist to join our team in the Contact Center. As a key member of our operations team, you will be responsible for delivering exceptional customer service and support to our clients.Job DescriptionIn this role, you will be the primary point of contact for customers, providing technical assistance...

  • Customer Support Specialist

    hace 3 meses

    Guadalajara, México Neostella A tiempo completo

    At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. In order to continue our growth, we...

  • Customer Support Specialist

    hace 4 semanas

    Guadalajara, Jalisco, México Teampay A tiempo completo

    Teampay is a revolutionary spend management platform that empowers CFOs, Controllers, and Finance teams with proactive controls and real-time visibility. As a Customer Support Specialist, you will play a pivotal role in delivering a world-class experience to our customers.**About the Job:**You will be part of a fast-growing company that has already gained...

  • Customer Support Specialist with Technical Expertise

    hace 4 semanas

    Guadalajara, Jalisco, México Intugo Call Center A tiempo completo

    The Customer Support Specialist provides high-quality support services to clients, ensuring their satisfaction and loyalty. Key responsibilities include investigating technical issues, troubleshooting problems, and resolving relevant issues. This role involves analyzing problems, recording issues addressed, and providing resolutions to clients.**Key...

  • Multilingual Customer Support Specialist Position

    hace 4 semanas

    Guadalajara, Jalisco, México Hrpv Human Resources Puerto Vallarta A tiempo completo

    Hrpv Human Resources Puerto Vallarta is a leading human resources company in Guadalajara, Jalisco, seeking a highly skilled Bilingual Client Support Specialist to join our team.**Salary and Benefits:** We offer a competitive salary range of 13,000 to 15,000 MXN after taxes (depending on skills and proficiency), as well as full legal benefits, including IMSS,...

  • Customer Support Specialist

    hace 1 mes

    Guadalajara, Jalisco, México Insulet Corporation A tiempo completo

    **About Us**Insulet Corporation, a leading innovator in the medical device industry, has been revolutionizing the lives of patients for over two decades. Our mission is to empower individuals with simplicity, freedom, and healthier lives through our cutting-edge Omnipod product platform.We are seeking highly motivated and performance-driven individuals to...

  • Technical Support Specialist

    hace 4 semanas

    Guadalajara, Jalisco, México Wipro Limited A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro Limited. This role will be responsible for providing exceptional customer service and technical support to our clients.

  • Customer Support Specialist

    hace 1 semana

    Guadalajara, Jalisco, México Deardoc A tiempo completo

    **Unlock the Power of Seamless Patient Care**DearDoc is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences with professionalism and enthusiasm.**Key Responsibilities:**Manage communications across various channels to ensure timely...

  • Technical Support Specialist

    hace 3 semanas

    Guadalajara, Jalisco, México Wipro A tiempo completo

    Job DescriptionThe Technical Support Specialist will play a crucial role in delivering exceptional customer service and resolving client issues efficiently. This individual will be responsible for providing technical support, managing transactions, and documenting all pertinent end-user information.

  • Technical Support Specialist

    hace 1 semana

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    OverviewWe are currently seeking a highly motivated and customer-focused Technical Support Specialist to join our team in Mexico.Ntt Data, a leading IT services provider, is looking for an individual with excellent communication skills and a passion for delivering exceptional support to our clients.

  • Customer Support Specialist

    hace 2 semanas

    Guadalajara, México Diligent Corporation A tiempo completo

    **About Us** Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent,...

  • Customer Support Specialist

    hace 1 mes

    Guadalajara, Jalisco, México Diligent A tiempo completo

    Job Title: Customer Support Specialist - Client Relationship ManagerWe are seeking an experienced CUSTOMER SUPPORT SPECIALIST to join our team. This role involves handling Tier 1 support and client relationships, providing excellent customer service, and ensuring complete client satisfaction.About DiligentDiligent is a global leader in modern governance,...