Technical Support Analyst
hace 5 meses
Tech Support Analyst
**Salary**: 19,400 MXP monthly
Location: Mexico City
Contract: Permanent
We are looking for a Tech Support Analyst to join our global Tech support team, investigating and resolving technical support issues on Cambridge University Press & Assessment digital products.
We are Cambridge University Press & Assessment (CUPA), a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge.
**About the role**
In this varied role, you will be responsible for accepting and investigating technical support issues across hundreds of institutions globally.
Technical Investigation:
- Provide technical support to external customers (administrators, users and teachers) and Sales and CS teams for one or more business streams - investigate issues to successful resolution and / or liaising with senior technical team.
- Accepting the customer's issue and gathering the relevant technical information and resolving basic customer issues.
- Analyse the symptoms of a technical problem to identify the underlying problem.
- Participate in review of issues with colleagues to recognise any widespread issues or potential critical customer situations that may not be evident from the outset.
- Identify issues and trends in technical support issues and escalate these through the appropriate channels.
- Make decisions on the next step of investigation based on the patterns of behaviour reported by the customer(s) and identifying the impact on other customers or functions. - including escalating to specialist or deeper level investigators as required.
- Use problem solving and researching skills to identify and escalate product and platform bugs to relevant teams. Communicate bug fixes to customers.
- Using symptoms, details and pattern of problems supplied by customer to decide if the issue is potentially a known issue and providing the appropriate solution (including workarounds).
- Resolve any user or administrator procedural errors
**About you**
You will have excellent problem-solving skills and techniques, along with previous experience in a technical support role and/or relevant technical diploma or degree qualification.
You will have strong communication skills and the ability to communicate with people at all technical levels, along with excellent attention to detail.
You will be able to multitask and prioritise your own workload, working as part of a team and on your own initiative, to tight deadlines.
You will also be:
- A self-starter with enthusiasm to learn and grow their experience.
- A positive and proactive attitude to contribute to continuous improvement suggestions and programs.
- A quick learner.
**Rewards and benefits**
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- Law benefits
- Life assurance
We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.
**Why join us**
- Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration._
- Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet._
**Job Types**: Full-time, Permanent
**Salary**: $19,400.00 per month
Ability to commute/relocate:
- Ciudad de México: Reliably commute or planning to relocate before starting work (required)
Work Location: In person
-
Technical Support Analyst
hace 1 semana
Ciudad de México, Ciudad de México Epicor Software Corp A tiempo completoTechnical Support Role OverviewEpicor Software Corp is seeking a skilled Technical Support Specialist to provide expert technical assistance to clients via phone, email, and fax. This role is based in our Support Centre in Monterrey, Mexico, and is part of a customer-focused organization comprised of highly skilled and motivated Support Analysts.Key...
-
Senior IS Analyst
hace 3 semanas
Ciudad de México, Ciudad de México F1605 Franklin Templeton Investment Services (Mexico), S de RL A tiempo completoJob Title:Senior IS Analyst - Technical SupportOverview:At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their...
-
Technical Support Analyst, Associate
hace 3 meses
Ciudad de México, CDMX Infor A tiempo completoGeneral information- Country - Mexico - City - Mexico City - Job ID - 41567 - Department - Customer Support - Experience Level - ASSOCIATE - Employment Status - FULL_TIME - Workplace Type - Hybrid - Description & RequirementsWe are looking for a Technical Support Analyst, Associate to strengthen our technical team in an environment that is evolving at a fast...
-
Technical Analyst for Applications Support
hace 4 semanas
Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoJob Title: Technical Analyst for Applications SupportJob Summary:The Technical Analyst for Applications Support will provide technical and business support for users of Citi Applications. This role will ensure the quality of work provided by self and others, impacting own team and closely related work teams.Key Responsibilities:Provide technical and business...
-
Senior IS Analyst
hace 1 mes
Ciudad de México, Ciudad de México F1605 Franklin Templeton Investment Services (Mexico), S de RL A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Analyst to join our IS Department at Franklin Templeton. As a key member of our team, you will provide technical support and customer service to internal clients, addressing their technical issues, requests, and support of the IT Infrastructure.Key ResponsibilitiesProvide desktop support for...
-
Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Clarivate A tiempo completo### Job SummaryWe are seeking a skilled Technical Support Analyst to join our team at Clarivate. As the first point of contact for customers, you will be responsible for providing expertise and resolving technical inquiries. Your primary goal is to deliver exceptional customer service, collaborating with regional departments and internal stakeholders to...
-
Technical Support Analyst
hace 4 horas
Ciudad de México, CDMX Cambridge University Press & Assessment A tiempo completo**Salary**: - $19400 MXP Monthly**Location**: - Mexico City**Country**: - Mexico**Business Unit**: - Operations**Vacancy Type**: - Permanent**Closing Date**: - 26 January 2025**Meet the recruiter**: - Shamsher Burhm **Salary**: $19,400 MXN Per Month Location: Mexico City Contract: Permanent, Full Time We are Cambridge University Press & Assessment...
-
Technical Support Analyst
hace 6 meses
Ciudad de México Infor A tiempo completoGeneral information- Country - Mexico - City - Mexico City - Department - Global Support - Job ID - 38853 - Description & Requirements- responsibilities include providing After Hours support coverage for critical incidents to customers in the evening, weekends, and Infor Holidays, as well as Special events support. A Day in The Life Typically Includes: -...
-
Technical Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Te Connectivity A tiempo completoAbout the RoleAs a Technical Support Specialist at TE Connectivity, you will play a vital part in ensuring the smooth operation of our IT systems. This is an exciting opportunity to join a dynamic team and take on new challenges every day.Job ResponsibilitiesThe successful candidate will be responsible for providing top-notch technical support to employees...
-
Technical Systems Analyst
hace 1 mes
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob SummaryAt Nuvit Service, we are seeking a skilled Technical Systems Analyst to support the integration of applications and data configurations into Sail Point. The ideal candidate will have experience with system administration, data analysis, and problem-solving.Key Responsibilities- Support the integration of new applications and data configurations...
-
Functional Analyst Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Oracle A tiempo completoOracle is seeking a highly skilled Functional Analyst Support Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and technical support for our SaaS products.The ideal candidate will have a strong understanding of Oracle SaaS products and IT general technologies, including...
-
Technical Support Manager
hace 2 semanas
Ciudad de México, Ciudad de México Fortinet A tiempo completoAbout the JobFortinet is seeking a Technical Support Manager to lead our technical support team. The ideal candidate will have experience in a technical support role in a networking/security company and possess strong analytical skills, troubleshooting, and problem-solving abilities.Key Responsibilities:Provide first-level supervision to a group of technical...
-
Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Gigamon A tiempo completoAbout the RoleGigamon is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional user support to our customers and partners.Key ResponsibilitiesProvide technical support to customers and partners through various channels, including phone, email, and...
-
Technical Support Expert
hace 2 semanas
Ciudad de México, Ciudad de México Emplifi A tiempo completoJob Title: Technical Support ExpertWe are seeking a highly skilled Technical Support Expert to join our Global Support team at Emplifi. As a Technical Support Expert, you will play a critical role in delivering exceptional technical support and guidance to our customers.About the Role:You will be responsible for providing technical support and resolving...
-
Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Lenovo A tiempo completoJob Title: Technical Support SpecialistJob Description:Lenovo Managed Service Desk is a cutting-edge implementation of DaaS and managed solutions. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support to Lenovo's enterprise customers. You will assist customers in resolving technical issues beyond the standard...
-
Senior Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Okta, Inc. A tiempo completoSecure Identities, Drive InnovationAt Okta, we're looking for a highly skilled Technical Support Engineer to join our team. As a member of our extended support team, you'll work closely with our customers to provide break-fix support, operational maintenance, and support services for our Customer Identity Cloud solution.Key Responsibilities:Resolve technical...
-
Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Okta, Inc. A tiempo completoAbout the Role:Okta is seeking a seasoned technical specialist to join our team as a Technical Support Engineer. As a key member of our support team, you will be responsible for providing technical guidance and support to our enterprise customers, ensuring they have a seamless experience with our cloud identity solutions.Key Responsibilities:Provide...
-
Technical Systems Analyst
hace 4 semanas
Ciudad de México, Ciudad de México Cummins A tiempo completo**Cummins: A Company That Empowers Your Potential**We are a global leader in the design, manufacturing, and distribution of diesel and natural gas engines and power generation systems. Our company culture believes in empowering our employees to grow professionally and personally.**Job Title:** IT Tech AnalystJob Summary:We are seeking a highly skilled IT...
-
Technical Support Analyst
hace 2 meses
Ciudad de México, CDMX DEUNA A tiempo completo**About DEUNA **\uD83E\uDDE1 We are a rapidly growing startup that simplifies global payments and powers next generation commerce in a single platform. With our products we've consolidated hundreds of payment solutions in a single integration, harness an intuitive payment orchestration method and centralize payment reconciliation. We are currently present...
-
Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Wipro A tiempo completoJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Wipro. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Key Responsibilities: Troubleshoot hardware and software issues Provide technical support via phone, email, or chat Collaborate with internal...