Technical Support Specialist

hace 4 semanas


Ciudad de México, Ciudad de México Syncreon Consulting A tiempo completo

Company Overview

Syncreon Consulting is a trusted business partner, committed to delivering exceptional value and return on investment for our clients. We possess strong understanding of client needs, and work closely with leading staffing trade associations, training, and research organizations to ensure knowledge of the latest industry trends and technologies.

Job Summary

We are seeking an experienced Technical Support Specialist to join our team. The successful candidate will provide technical support to clients via remote-access systems or on-site visits, addressing issues related to hardware, software, and networking.

Key Responsibilities:

  • Addressing user tickets for hardware, software, and networking issues
  • Providing technical support through remote-access systems or on-site visits
  • Maintaining IT networks and customer services within the company
  • Guiding users with step-by-step instructions to resolve issues
  • Advising on software and hardware upgrades
  • Maintaining logs of job tickets and maintenance tasks
  • Escalating unresolved issues to the next level of support
  • Ensuring client systems operate efficiently
  • Creating technical reports and manuals
  • Staying up-to-date with advancements in computing technology and researching reviews

Requirements

To be considered for this role, you should have excellent technical skills, strong communication abilities, and experience in providing technical support. Additionally, proficiency in relevant software applications and familiarity with computer hardware and networking systems are essential.

Benefits

This position offers a competitive salary, estimated at $55,000 - $65,000 per year, based on location and experience. Benefits include a comprehensive health insurance package, retirement savings plan, and opportunities for professional growth and development.

About Us

Syncreon Consulting values its employees and strives to create a positive work environment that encourages collaboration, innovation, and teamwork. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



  • Ciudad de México, Ciudad de México Recooty A tiempo completo

    Role OverviewWe are seeking a skilled Technical Support Specialist to join our team at Recooty. As a Technical Support Specialist, you will play a critical role in providing top-notch customer service and technical support to our clients.Key ResponsibilitiesAssist customers with technical customer service inquiries and requests via emailOptimize front-end...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    About the Role:At Datadog, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers via multiple channels.Key Responsibilities:Engage with customers via ticketing systems, live chat, phone, and screensharing tools to identify and resolve...


  • Ciudad de México, Ciudad de México Hewlett Packard A tiempo completo

    We are seeking a Technical Support Specialist to join our team at Hewlett Packard. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.**Job Summary:**We are looking for a highly motivated and organized individual who is passionate about technology and has excellent...


  • Ciudad de México, Ciudad de México Ecolab A tiempo completo

    **Job Summary:**We are seeking a highly skilled Technical Support Specialist to join our team at Ecolab. This individual will provide technical support to our customers, troubleshoot and resolve basic service support challenges, and demonstrate a commitment to working in a safety-focused environment.**Key Responsibilities:**Provide technical support to...


  • Ciudad de México, Ciudad de México Lenovo A tiempo completo

    Description:Job Title: Managed Service Desk EngineerCompany: LenovoAbout the Role:This role is a technical position within Lenovo's Managed Service Desk team that supports Latin America countries. As a Technical Support Specialist, you will deliver best-in-class support to Lenovo's customers. Your responsibilities include:Providing technical support to...


  • Ciudad de México, Ciudad de México WTW A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated individual to fill the position of Technical Support Specialist at WTW. As a key member of our team, you will be responsible for providing technical support to internal and external clients, resolving reported incidents, and escalating complex issues to higher tiers.Key ResponsibilitiesProvide...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    We are Datadog, a company that values technical expertise and innovative problem-solving. As a Senior Technical Support Specialist, you will play a key role in helping our customers succeed with our product.At Datadog, we strive to deliver exceptional support experiences through multi-channel engagement, demos, and presentations. Our team of experts works...


  • Ciudad de México, Ciudad de México Audible A tiempo completo

    About This RoleAudible is seeking a highly skilled and motivated Technical Support Specialist to join our growing team. As a key member of our technical support group, you will have the opportunity to develop your career while supporting Audible's services, platforms, and unique culture.Key Responsibilities:Become an expert in one or more services and...


  • Ciudad de México, Ciudad de México Cognizant A tiempo completo

    Job OverviewWe have an exciting opportunity for a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing high-quality technical support and services to our clients.


  • Ciudad de México, Ciudad de México Wipro Limited A tiempo completo

    **Wipro Limited: Technical Support Specialist Role**We seek a skilled Enterprise IT Support Professional at Wipro Limited to join our team. As a Technical Support Specialist, you will perform a variety of duties to ensure the smooth operation of our IT systems.Provide technical support for Windows-based systems, including troubleshooting and resolving...


  • Ciudad de México, Ciudad de México Cisco Meraki A tiempo completo

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Cisco Meraki. As a Technical Support Specialist, you will play a key role in providing exceptional technical support for our growing client and partner base. You will investigate and resolve problems for the entire Meraki product line, including our wireless...


  • Ciudad de México, Ciudad de México Clarivate A tiempo completo

    About the RoleClarivate is seeking a skilled Technical Support Specialist to join our growing LATAM Support Team. This full-time, permanent position offers a competitive salary of $60,000-$80,000 per annum, depending on experience.Job SummaryWe are excited to bring on a new team member who will be responsible for providing exceptional customer service and...


  • Ciudad de México, Ciudad de México solera A tiempo completo

    Who We AreSolera is a global leader in data and software services that transforms the vehicle lifecycle into a digital experience. We provide solutions to protect life's most important assets, forging a culture of innovation and teamwork.The RoleJoin our team as a Technical Application Support Specialist, working globally to support products worldwide....

  • Technical Specialist

    hace 3 semanas


    Ciudad de México, Ciudad de México Avaya A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Specialist to join our team at Avaya. In this role, you will provide remote support for customers using Avaya communication systems, including IP/SIP Systems, Contact Centers Solutions, and other related products.About the OpportunityThis is an excellent opportunity for someone with a passion for technical...


  • Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    We are seeking a highly skilled Technical Support Specialist to join our team at JW Marriott Cancun Resort & Spa in Cancun, Mexico.As a key member of our IT department, you will be responsible for troubleshooting and repairing technical problems or issues related to computer hardware and peripheral equipment.You will provide technical guidance and...


  • Ciudad de México, Ciudad de México NTT DATA Services A tiempo completo

    Req ID: 290269We are seeking a Technical Support Specialist to join our team in Mexico. The successful candidate will be responsible for performing basic configuration of desktops, notebooks and printers. They may also assist with simple parts replacement and repair on these devices.About the RoleThis is an excellent opportunity for someone looking to start...


  • Ciudad de México, Ciudad de México GoFleet A tiempo completo

    About the Role:We are seeking a skilled Technical Support Specialist to join our Service Desk team in Mexico City. As part of a dynamic team, this position offers growth opportunities, with advancement within the department under the guidance of the Service Desk Team Lead.Responsibilities:Technical Support & Troubleshooting: Provide real-time phone support,...


  • Ciudad de México, Ciudad de México Nasdaq, Inc. A tiempo completo

    About the Role:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Nasdaq, Inc. The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective technical support to clients via phone, email, and chat.Escalate complex...


  • Ciudad de México, Ciudad de México Advancio, Inc A tiempo completo

    About Advancio, Inc.Advancio, Inc. is a dynamic company that values innovation and excellence in technology solutions. We are seeking an experienced IT Technical Support Specialist to join our team in Mexico City (CDMX).Estimated Salary: $45,000 - $65,000 per yearThe salary range for this position is estimated based on national averages and industry...


  • Ciudad de México, Ciudad de México Singular A tiempo completo

    About the Role">We are seeking a highly skilled Technical Support Specialist to join our US team. The ideal candidate will have exceptional technical, organizational, and communication skills to handle customer and partner support.">ResponsibilitiesServe as the primary technical support contact for Singular's customers, partners, and internal teams,...