Technical Support Specialist
hace 4 semanas
Company Overview
Syncreon Consulting is a trusted business partner, committed to delivering exceptional value and return on investment for our clients. We possess strong understanding of client needs, and work closely with leading staffing trade associations, training, and research organizations to ensure knowledge of the latest industry trends and technologies.
Job Summary
We are seeking an experienced Technical Support Specialist to join our team. The successful candidate will provide technical support to clients via remote-access systems or on-site visits, addressing issues related to hardware, software, and networking.
Key Responsibilities:
- Addressing user tickets for hardware, software, and networking issues
- Providing technical support through remote-access systems or on-site visits
- Maintaining IT networks and customer services within the company
- Guiding users with step-by-step instructions to resolve issues
- Advising on software and hardware upgrades
- Maintaining logs of job tickets and maintenance tasks
- Escalating unresolved issues to the next level of support
- Ensuring client systems operate efficiently
- Creating technical reports and manuals
- Staying up-to-date with advancements in computing technology and researching reviews
Requirements
To be considered for this role, you should have excellent technical skills, strong communication abilities, and experience in providing technical support. Additionally, proficiency in relevant software applications and familiarity with computer hardware and networking systems are essential.
Benefits
This position offers a competitive salary, estimated at $55,000 - $65,000 per year, based on location and experience. Benefits include a comprehensive health insurance package, retirement savings plan, and opportunities for professional growth and development.
About Us
Syncreon Consulting values its employees and strives to create a positive work environment that encourages collaboration, innovation, and teamwork. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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