Technical Support Analyst
hace 2 meses
**About DEUNA **\uD83E\uDDE1
We are a rapidly growing startup that simplifies global payments and powers next generation commerce in a single platform. With our products we've consolidated hundreds of payment solutions in a single integration, harness an intuitive payment orchestration method and centralize payment reconciliation.
We are currently present all across LATAM and looking for exceptional talent to join our team and continue revolutionizing the world of payments \uD83D\uDE80
**Key Responsibilities**:
- Collect and document operational requirements and incidents from clients.
- Monitor and assess client system health to proactively identify issues.
- Manage incident resolution processes, ensuring timely and effective communication with stakeholders.
- Collaborate with cross-functional teams to address client concerns and enhance service delivery.
- Utilize tools such as JIRA and Zendesk for tracking and managing support requests.
- Provide technical assistance and guidance to clients on system usage and best practices.
**Qualifications**:
- Experience with JIRA and Zendesk is highly desirable.
- General knowledge of AWS.
- Familiarity with programming languages such as TypeScript, Java, and Go.
- Understanding of transaction processing with Payment Service Providers (PSPs) is a plus.
- Knowledge of Vtex, Magento, Shopify is a plus.
**Skills**:
- Strong analytical and problem-solving skills.
- Excellent communication skills, verbal and written.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Customer-centric mindset with a proactive approach to issue resolution.
- English: Intermediate level (reading and writing).
- Portuguese is desirable.
**Education & Experience**:Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred. Previous experience in technical support or incident management is a plus.
If you are passionate about technology and providing exceptional support to clients, we would love to hear from you
**What will you find when you join DEUNA?**
- A multicultural team distributed throughout LATAM
- Dynamism, agility and constant innovation
- Being part of a high-impact solution for an entire region
- The best tools and technology to operate
- Being part of the startup culture.
- We are in full expansion
**Benefits**:
Vacations and additional PTO \uD83C\uDFDD️
Remote work from anywhere \uD83D\uDCBB
Economic support for internet and cell phone line\uD83D\uDCF1\uD83C\uDF10
We all own DEUNA, we offer stock options \uD83D\uDCB8
Multidisciplinary, diverse and dynamic team \uD83E\uDDE1
Growth and career path \uD83D\uDE80
Be part of a dynamic team that's creating the next generation payments platform.
**Join us at DEUNA
-
Technical Support Analyst
hace 5 meses
Ciudad de México Cambridge University Press & Assessment A tiempo completoTech Support Analyst **Salary**: 19,400 MXP monthly Location: Mexico City Contract: Permanent We are looking for a Tech Support Analyst to join our global Tech support team, investigating and resolving technical support issues on Cambridge University Press & Assessment digital products. We are Cambridge University Press & Assessment (CUPA), a...
-
Technical Support Analyst, Associate
hace 3 meses
Ciudad de México, CDMX Infor A tiempo completoGeneral information- Country - Mexico - City - Mexico City - Job ID - 41567 - Department - Customer Support - Experience Level - ASSOCIATE - Employment Status - FULL_TIME - Workplace Type - Hybrid - Description & RequirementsWe are looking for a Technical Support Analyst, Associate to strengthen our technical team in an environment that is evolving at a fast...
-
Technical Support Analyst
hace 20 horas
Ciudad de México, CDMX Cambridge University Press & Assessment A tiempo completo**Salary**: - $19400 MXP Monthly**Location**: - Mexico City**Country**: - Mexico**Business Unit**: - Operations**Vacancy Type**: - Permanent**Closing Date**: - 26 January 2025**Meet the recruiter**: - Shamsher Burhm **Salary**: $19,400 MXN Per Month Location: Mexico City Contract: Permanent, Full Time We are Cambridge University Press & Assessment...
-
Technical Support Analyst
hace 2 semanas
Ciudad de México, Ciudad de México Epicor Software Corp A tiempo completoTechnical Support Role OverviewEpicor Software Corp is seeking a skilled Technical Support Specialist to provide expert technical assistance to clients via phone, email, and fax. This role is based in our Support Centre in Monterrey, Mexico, and is part of a customer-focused organization comprised of highly skilled and motivated Support Analysts.Key...
-
Senior Technical Support Analyst
hace 3 semanas
06600, Juárez, CDMX, México Thomson Reuters A tiempo completo**Sr **Technical Support Analyst** Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world - class company that is market-leading for both content and technology? If yes, we are looking for you! Our Service Management function is transforming into a truly global, data and standards-driven organization,...
-
Senior IS Analyst
hace 3 semanas
Ciudad de México, Ciudad de México F1605 Franklin Templeton Investment Services (Mexico), S de RL A tiempo completoJob Title:Senior IS Analyst - Technical SupportOverview:At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their...
-
Technical Analyst for Applications Support
hace 4 semanas
Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoJob Title: Technical Analyst for Applications SupportJob Summary:The Technical Analyst for Applications Support will provide technical and business support for users of Citi Applications. This role will ensure the quality of work provided by self and others, impacting own team and closely related work teams.Key Responsibilities:Provide technical and business...
-
Senior IS Analyst
hace 1 mes
Ciudad de México, Ciudad de México F1605 Franklin Templeton Investment Services (Mexico), S de RL A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Analyst to join our IS Department at Franklin Templeton. As a key member of our team, you will provide technical support and customer service to internal clients, addressing their technical issues, requests, and support of the IT Infrastructure.Key ResponsibilitiesProvide desktop support for...
-
Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Clarivate A tiempo completo### Job SummaryWe are seeking a skilled Technical Support Analyst to join our team at Clarivate. As the first point of contact for customers, you will be responsible for providing expertise and resolving technical inquiries. Your primary goal is to deliver exceptional customer service, collaborating with regional departments and internal stakeholders to...
-
Technical Support
hace 7 días
Ciudad de México, CDMX Kyndryl A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are...
-
Technical Support Analyst
hace 6 meses
Ciudad de México Infor A tiempo completoGeneral information- Country - Mexico - City - Mexico City - Department - Global Support - Job ID - 38853 - Description & Requirements- responsibilities include providing After Hours support coverage for critical incidents to customers in the evening, weekends, and Infor Holidays, as well as Special events support. A Day in The Life Typically Includes: -...
-
Technical Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Te Connectivity A tiempo completoAbout the RoleAs a Technical Support Specialist at TE Connectivity, you will play a vital part in ensuring the smooth operation of our IT systems. This is an exciting opportunity to join a dynamic team and take on new challenges every day.Job ResponsibilitiesThe successful candidate will be responsible for providing top-notch technical support to employees...
-
Technical Systems Analyst
hace 1 mes
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob SummaryAt Nuvit Service, we are seeking a skilled Technical Systems Analyst to support the integration of applications and data configurations into Sail Point. The ideal candidate will have experience with system administration, data analysis, and problem-solving.Key Responsibilities- Support the integration of new applications and data configurations...
-
Functional Analyst Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Oracle A tiempo completoOracle is seeking a highly skilled Functional Analyst Support Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and technical support for our SaaS products.The ideal candidate will have a strong understanding of Oracle SaaS products and IT general technologies, including...
-
Technical Support Engineer
hace 3 meses
Ciudad de México, CDMX Samsara A tiempo completo**Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...
-
Technical Support Manager
hace 2 semanas
Ciudad de México, Ciudad de México Fortinet A tiempo completoAbout the JobFortinet is seeking a Technical Support Manager to lead our technical support team. The ideal candidate will have experience in a technical support role in a networking/security company and possess strong analytical skills, troubleshooting, and problem-solving abilities.Key Responsibilities:Provide first-level supervision to a group of technical...
-
Technical Application Support
hace 3 meses
Ciudad de México, CDMX NielsenIQ A tiempo completo**Company Description** R24_0001790|CO** Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow. As a** **Technical Application Support**, you’ll be part of a team of smart,...
-
Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Gigamon A tiempo completoAbout the RoleGigamon is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional user support to our customers and partners.Key ResponsibilitiesProvide technical support to customers and partners through various channels, including phone, email, and...
-
Technical Support Expert
hace 2 semanas
Ciudad de México, Ciudad de México Emplifi A tiempo completoJob Title: Technical Support ExpertWe are seeking a highly skilled Technical Support Expert to join our Global Support team at Emplifi. As a Technical Support Expert, you will play a critical role in delivering exceptional technical support and guidance to our customers.About the Role:You will be responsible for providing technical support and resolving...
-
Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Lenovo A tiempo completoJob Title: Technical Support SpecialistJob Description:Lenovo Managed Service Desk is a cutting-edge implementation of DaaS and managed solutions. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support to Lenovo's enterprise customers. You will assist customers in resolving technical issues beyond the standard...