Human Resources Supervisor, Specialized Services

hace 1 mes

Ciudad de México CDMX Avantor A tiempo completo

**The **Opportunity**:
Responsible for the oversight, development and delivery of all global HR administrative and operational related activity including but not limited to workforce analytics, benefits and associated policies, and all relevant HR Information Systems. Manage the HR Solutions, Analytics, and HR Services teams responsible for all data input

An HR Supervisor for Specialized Services will lead our Specialized Service team within the HR Shared Services Center in Mexico City, Mexico. This team is responsible for various human resources functions with a focus on specialized areas such as benefits, compliance issues, leave mgmt. and other complex HR services. The role involves supervising a team, ensuring the timely and accurate delivery of services, and providing expert guidance on specialized HR topics. The HR Supervisor ensures that all processes are aligned with organizational goals and comply with legal and regulatory standards. This position is required to monitor levels of client service responsiveness, production and quality to ensure that group goals and Service Level Agreements are met by utilizing effective people management skills along with efficient, timely and accurate use of resources.

**HOW YOU WILL THRIVE AND CREATE AN IMPACT**:

- Oversee the day-to-day operations of specialized HR services team
- Ensure that all HR processes within the specialized function are carried out efficiently, accurately, and in accordance with company policies and legal requirements.
- Monitor service levels and ensure timely resolution of employee inquiries and requests.
- Policy Implementation: Design and implement company policies and procedures. Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue
- Provide ongoing and back up support for assigned functional Human Resources team and possesses HR knowledge so that they can cross train coordinators as needed
- Engage key partners as needed, including HR Business Partners, Health Care Providers, Vendor Partners, Employment Law, Compliance and Accessibility teams
- Database Management: Maintain and manage the company’s employee database.
- Specialized Services: Focus on specific HR areas such as benefits and leave administration, payroll, talent acquisition and onboarding.

**EXPERIENCE**:
**Education**: Bachelor’s degree in human resources, Business Administration, or a related field.

**Experience**: Minimum of 5 years of experience in HR service delivery, with at least 2 years in a supervisory or leadership role preferred.

**Skills**: Strong organizational, communication, and decision-making skills. Knowledge of labor legislation and HR best practices.
- This role requires a blend of strategic planning and hands-on management to ensure the HR department runs smoothly and effectively
- Proficiency in Workday and Service Now (SNOW)
- High proficiency in English language both written and spoken
- Proficiency in other regional language desirable

**SKILLS AND COMPETENCIES**:

- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Analytical and problem-solving abilities.
- Knowledge of local labor laws and regulations.
- Ability to work in a fast-paced and dynamic environment.

**OTHER**
- Shift 2: 9:00am - 6:00pm MXC
- All positions will follow current in-office requirements, specific to the office location.
- Relocation support and packages are not being offered for positions at this time.
- Applicants must be legally authorized to work within the country that the position is based. Visa support is not being offered at this time.
- The salary for these positions will be determined based on the market rates for the location in which the role is based.

**Disclaimer**:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

**Why Avantor?**

**Dare to go further in your career. **Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

**The work we do changes people's lives for the better.** It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

**EEO Statement**:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexu

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