Sr Technical Support Engineer, Cortex Xsiam

hace 2 meses


Guadalajara, México Palo Alto Networks A tiempo completo

Company Description
**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

**Our Approach to Work**

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together

**Job Description**:
**Your Career**

As a Senior Technical Support Engineer, you will engage directly with our valued customers to address intricate post-sales concerns. Your role involves in-depth evaluation of multifaceted scenarios, employing critical thinking to understand methods, techniques, and evaluation criteria for obtaining results. Networking with key contacts beyond your domain of expertise will be routine, and your knack for explaining complex technical issues to both technical and non-technical professionals will be a strong asset.

You will actively contribute to technical discussions within cross-functional teams, fostering transparency that drives product improvement, enriches work environments, and enhances cybersecurity. Your prompt support for our clients ensures swift resolution to keep their environments secure. This requires you to move swiftly and thoughtfully, providing technical assistance even in high-pressure situations.

**Your Impact**
- Offer technical support to customers and partners
- Effectively manage support cases from recording to resolution, including timely follow-ups
- Conduct fault isolation and root cause analysis for technical issues
- Author Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review technical content for training, marketing, manuals, and troubleshooting guides
- Travel to customer sites for critical situations, expediting resolutions as needed
- Provide configurations, troubleshooting, and best practices to customers
- Collaborate with the Engineering team to influence product operability
- Participate in weekend on-call rotation and provide after-hours support as required
- Communicate complex technical issues effectively to internal and external stakeholders

**Qualifications**:
**Your Experience**
- Analytical troubleshooting skills in Linux, displaying problem-solving abilities
- Strong proficiency in software and infrastructure troubleshooting, testing, and debugging
- Knowledge of IP network technologies and performance monitoring/troubleshooting software tools (Datadog, Cloud Watch - advantageous)
- Intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards
- Exposure to SIEM, vulnerability management tools, and firewalls
- Experience working in a collaborative, 24x7 uptime environment with on-call responsibilities
- Comfortable collaborating across diverse cross-functional teams with open communication
- Previous experience in a customer-facing technical support role (Support Engineer) - advantageous
- Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction
- Basic scripting knowledge (JS/Python/PowerShell, SQL/XDL/SPL) to troubleshoot playbooks and extract data from various datasets (advantageous)
- A bachelor's degree in computer science or related discipline or equivalent military experience (advantageous)

Additional Information
**The Team**

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations
and critical issues as they are raised - in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a



  • Guadalajara, México Jabil Circuit A tiempo completo

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design...


  • Guadalajara, México ASMPT SMT, Inc. A tiempo completo

    The Technical Support Engineer role is a customer focused role and is part of the Technical Support Services group. This group includes Technical Support, Customer Service and Training. The role involves daily interaction with ASMPT customers who are using a broad spectrum of ASMPT SMT Solutions hardware and software products. Expectation of this Technical...


  • Guadalajara, México AT&T A tiempo completo

    Join AT&T and reimagine the communications and technologies that connect the world. We’re committed to those who seek to discover the undiscoverable and dare to disrupt the norm. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with...


  • Guadalajara, México Diverseteam A tiempo completo

    SupportBase24 support Engineer Guadalajara MX SYNE/TRANSAMERICA FTE **Thanks & Regards** **Lokesh Sharma** **Senior Technical Recruiter - Recruitment** **Desk Number: 907-921-2004*124** **Phone: 609-245-5311** **Salary**: $14,509.86 - $27,235.73 per month Ability to commute/relocate: - Guadalajara, Jal.: Reliably commute or planning to relocate...

  • Sr. Support Engineer

    hace 2 meses


    Guadalajara, Jal., México Gigamon A tiempo completo

    We are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator, committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon...


  • Guadalajara, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Azure Machine Learning

    hace 4 semanas


    Guadalajara, México Axented A tiempo completo

    At Axented, our commitment lies in spearheading groundbreaking solutions tailored to our clients' needs. As frontrunners in the technology realm, we constantly seek adept individuals driven to make an impact. Presently, we are in pursuit of a seasoned Azure Machine Learning - Technical Support Engineer to fortify our team and uphold the provision of top-tier...

  • IT Support Engineer

    hace 1 mes


    Guadalajara, México Oracle A tiempo completo

    IT Support Engineer -2300000F **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** Oracle IT-Support personnel have a deep understanding of the company products and extensive experience in troubleshooting, helping customers solve technical issues usually by remote diagnosis on the phone or...

  • IT Support Engineer

    hace 4 semanas


    Guadalajara, México Oracle A tiempo completo

    IT Support Engineer -23000066 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** Oracle IT-Support personnel have a deep understanding of the company products and extensive experience in troubleshooting, helping customers solve technical issues usually by remote diagnosis on the phone or...


  • Guadalajara, México Axented A tiempo completo

    At Axented, our mission revolves around pioneering innovative solutions to meet the needs of our diverse clientele. As trailblazers in the technology sector, we're always on the lookout for passionate individuals eager to contribute to our team. We're presently in search of a proficient and adept Azure Cognitive Services – Technical Support Engineer to...


  • Guadalajara, México Axented A tiempo completo

    At Axented, our commitment lies in spearheading groundbreaking solutions tailored to our clients' needs. As frontrunners in the technology realm, we constantly seek adept individuals driven to make an impact. Presently, we are in pursuit of a seasoned Azure Machine Learning – Technical Support Engineer to fortify our team and uphold the provision of...


  • Guadalajara, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Guadalajara, México GrainChain Inc A tiempo completo

    Grainchain and tZero, joint venture. Grainchain is proud to announce an alliance with tZero in its effort to provide quality services and offer employment opportunities in an environment of professionalism and equity. Who We Are tZERO Group, Inc. is the global leader in Blockchain innovation for capital markets, focused on the development and...

  • Technical Support

    hace 1 semana


    Guadalajara, México Noralogic A tiempo completo

    **IMPORTANT: Flexibility in working prime and overnight shifts considering 24x7 operations. ENGLISH ADVANCED.** **Job requirement**: - Preferred/Good to have A+ certified (Core Networking Concepts) - Preferred/Good to have ITIL certified (ITSM Knowledge - Service Now & CSM) - Excellent written and verbal communication (Must be Bi-lingual English +...


  • Guadalajara, México Axented A tiempo completo

    At Axented, our mission revolves around pioneering innovative solutions to meet the needs of our diverse clientele. As trailblazers in the technology sector, we're always on the lookout for passionate individuals eager to contribute to our team. We're presently in search of a proficient and adept Azure Cognitive Services – Technical Support Engineer to...


  • Guadalajara, México Vdart Inc A tiempo completo

    Overview **Sr Java Engineer** **Location - Anywhere in Mexico. Preferred Guadalajara.** **Minimum exp - 6 years** **Top 3 mandatory skills - Java, springboot, microservices, Cloud (aws/gcp/azure), docker, Kubernetes, sql.** **About the Job** - Work as a part of back end development team to develop and support high-availability cloud services written in...


  • Guadalajara, México Wexpand A tiempo completo

    **In Wexpand** **We are unique**: We offer organic growth based on full skill development through co-creation to provide out-of-the-box solutions while encouraging professional and personal growth, achieving our employee success. As a company, we are in constant learning and development. We are passionate about creating value internationally and having a...


  • Guadalajara, Jal., México Novacomp: Servicios en Tecnologías de Información A tiempo completo

    More than 1 year of experience providing Technical Support.  More than 1 year of experience in Information Technologies and related fields.  Solid experience working with different operating systems. Experience with office applications. Experience running checks and reporting issues on different systems and software. Able to work in a hybrid way,...


  • Guadalajara, México OMRON A tiempo completo

    External Description We are looking for our next Product Support Engineer based in Guadalajara. Our engineer will support the Sales Channels, Customer Service, Product Support Team and Product Marketing Team members with technical and marketing activities for all DMS (Relays, Switches, Connectors and Sensors) and a limited amount of IA products...


  • Guadalajara, Jalisco, México Skilled Wound Care A tiempo completo

    We are seeking an experienced Technical Support Specialist to join our team and provide exceptional technical support to clinical facilities, healthcare providers, and internal staff. The successful candidate will be responsible for resolving technical issues and providing clinical support through various communication channels, such as phone, text,...