Ngls Claims Call Center Specialist I
hace 2 semanas
Primary Purpose:
Answer questions pertinent to an existing insurance claim (e.g., borrower has questions about their property damage claim, etc.) and determine appropriate course of action. Initial loss taking and claim set-up includes but is not limited to: recognizing and opening appropriate exposures based on facts of loss; documenting specific details of loss in our claims systems, validation claim assignment, using judgment and initiative to determine what additional service or assistance is warranted under the particular call and transferring the caller to the appropriate claim representative and/or work group. Responsible for handling new loss reports ranging from severe property damage to minor damage to the home. Responsible for maintaining and growing a relationship between Integon Service Co and current policyholders. Also responsible for focusing on the needs of loss participants.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Communicate effectively with internal and external customers
- Identify the customer’s need and respond appropriately and efficiently with a sense of urgency
- Follow established guidelines specific to each claim report or inquiry
- Locate, confirm and document appropriate information, which may entail multiple systems
- Remain current on constant process updates and technology used within the company
Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School diploma (or GED), or international equivalent for Mexico
- Bilingual proficiency (English and Spanish) with excellent grammar
- Must possess effective verbal and written communication skills
- Demonstrates professional phone etiquette
- Demonstrates a working knowledge of departmental organizational structure/function
- Demonstrates a basic understanding of the insurance industry
- Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
- Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
- Ability to resolve conflicts and empathize with customers is critical
- Type 30 wpm
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- High degree of initiative, mature judgment, and discretion
Desired Skills:
- Demonstrates working knowledge of the claim system(s) - Preferred, not required
- Demonstrates a familiarity with company policies/ procedures
- Demonstrates an understanding of the unit’s processes, work practices and procedures and their relationship to other functions
- Demonstrates a thorough understanding of the Integon brand and ability to exhibit behaviors associated with it
Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.
-
Claims Call Center Specialist I
hace 3 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Summary: The Claims FNOL Associate II serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties. Key Responsibilities: - Handles claim files (locates/requests files, files paperwork, reconstructs...
-
Claims Call Center Specialist I
hace 2 días
Tijuana, México Allstate A tiempo completoIntegon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...
-
Agentes para Call Center
hace 2 meses
Tijuana, México Prestige Call Center A tiempo completoSolicitamos agentes telefónicos bilingues para campaña de préstamos. - Trabajo sencillo - Capacitación pagada - Horario de lunes a viernes Solo debes contar con: - Experiência trabajando en call center - Inglés fluido - Trato amable y coordial - Apego a normas y procedimientos POSTULATE Y EMPIEZA A TRABAJAR YA!!! Tipo de puesto: Tiempo...
-
Supervisor de Call Center
hace 7 días
Tijuana, Baja California, México Sunrise Call Center A tiempo completoOur fast-growing team is looking for a great supervisor to lead our team and achieve amazing things.Responsibilities: Communicate organizational needs, oversee employees' performance, provide guidance and support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successfulRequirements:...
-
Call Center Quality Assurance Analyst Jr
hace 2 semanas
Tijuana, México Sunrise Call Center A tiempo completoReview agents’ conversations across all contact touchpoints to measure teams’ performance and track customer support quality. - Contribute to call calibration sessions to evaluate agent performance. - Identify lapses in agents’ performance and provide constructive feedback for improvement. - Engage in customer listening to identify customer pain points...
-
Agentes Para Call Center
hace 7 días
Tijuana, Baja California, México Prestige Call Center A tiempo completoSolicitamos agentes telefónicos bilingues para campaña de préstamos.Trabajo sencilloCapacitación pagadaHorario de lunes a viernesSolo debes contar con: Experiência trabajando en call center Inglés fluido Trato amable y coordial Apego a normas y procedimientosPOSTULATE Y EMPIEZA A TRABAJAR YATipo de puesto: Tiempo completoSalario: $12, $13,000.00 al...
-
Agente Call Center
hace 2 semanas
Tijuana, México Call center Tijuana A tiempo completoBuen dia a todos. "OPORTUNIDAD LABORAL" Hola a todos, en la empresa que trabajo estan solicitando personal. Ubicación Tijuana. Torres y Otay. Salario 3800 a 4200mxn pago semanal. Bonos de hasta 200usd. Requisitos ingles intermedio-avanzado. Es un call center se reciben llamadas 50/50, mitad en español y mitad en ingles. Horario 48 hrs de lunes a...
-
Claims Call Center Specialist I
hace 2 meses
Tijuana, México Integon Service Co. A tiempo completoJob Summary: Serves as initial contact for basic claim reporting. Responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim. Key Responsibilities: - Communicates effectively with internal and external customers - Identifies the customer’s need and responds appropriately and efficiently with a sense...
-
Claims Customer Care Specialist
hace 2 meses
Tijuana, México Integon Service Co. A tiempo completoJob Summary: The Claims Customer Care Specialist serves as initial contact for reporting the First Notice of Loss (FNOL) when a customer is filing an insurance claim. This role is responsible for gathering loss details, establishing the claim, and guiding the caller to the appropriate party or resource based on their needs and the relevant policy...
-
Claims Customer Care Specialist
hace 6 días
Tijuana, México Integon Service Co. A tiempo completoJob Summary: The Claims Customer Care Specialist serves as initial contact for reporting the First Notice of Loss (FNOL) when a customer is filing an insurance claim. This role is responsible for gathering loss details, establishing the claim, and guiding the caller to the appropriate party or resource based on their needs and the relevant policy...
-
Claims Call Center Specialist I
hace 2 meses
Tijuana, México Integon Service Co. A tiempo completo**Primary Purpose**: Serve as initial contact for claim reporting. Responsible for guiding the caller to the appropriate party based on their need and the relevant policy and/or claim. **Essential Duties and Responsibilities**: - Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are...
-
Claims Call Center Specialist I
hace 2 meses
Tijuana, México Integon Service Co. A tiempo completo**Primary Purpose**: Serve as initial contact for claim reporting. Responsible for guiding the caller to the appropriate party based on their need and the relevant policy and/or claim. **Essential Duties and Responsibilities**: - Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are...
-
Call Center Quality Assurance Analyst Jr
hace 7 días
Tijuana, Baja California, México Sunrise Call Center A tiempo completoReview agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality. Contribute to call calibration sessions to evaluate agent performance. Identify lapses in agents' performance and provide constructive feedback for improvement. Engage in customer listening to identify customer pain points and...
-
Claims Call Center Specialist I
hace 1 semana
Tijuana, México Integon Service Co. A tiempo completoJob Summary: Serves as initial contact for basic claim reporting. Responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim. Key Responsibilities: - Communicates effectively with internal and external customers - Identifies the customer’s need and responds appropriately and efficiently with a sense...
-
Agentes BilingÜes para Call Center
hace 3 semanas
Tijuana, México Prestige Call Center A tiempo completoSolicitamos agentes telefónicos bilingues para campaña de préstamos. - Trabajo sencillo - Capacitación pagada - Horario de lunes a viernes Solo debes contar con: - Experiência trabajando en call center - Inglés fluido - Trato amable y coordial - Apego a normas y procedimientos POSTULATE Y EMPIEZA A TRABAJAR YA!!! Tipo de puesto: Tiempo...
-
Agente Call Center
hace 7 días
Tijuana, Baja California, México Call center Tijuana A tiempo completoBuen dia a todos."OPORTUNIDAD LABORAL"Hola a todos, en la empresa que trabajo estan solicitando personal.Ubicación Tijuana. Torres y Otay.Salario 3800 a 4200mxn pago semanal.Bonos de hasta 200usd.Requisitos ingles intermedio-avanzado.Es un call center se reciben llamadas 50/50, mitad en español y mitad en ingles.Horario 48 hrs de lunes a Viernes.Son 3...
-
Claims Call Center Specialist
hace 3 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Summary: Serves as initial contact for basic claim reporting. Responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim. Key Responsibilities: - Communicates effectively with internal and external customers - Identifies the customer’s need and responds appropriately and efficiently with a sense...
-
Agentes BilingÜes para Call Center
hace 7 días
Tijuana, Baja California, México Prestige Call Center A tiempo completoSolicitamos agentes telefónicos bilingues para campaña de préstamos. Trabajo sencillo Capacitación pagada Horario de lunes a viernesSolo debes contar con: Experiência trabajando en call center Inglés fluido Trato amable y coordial Apego a normas y procedimientosPOSTULATE Y EMPIEZA A TRABAJAR YATipo de puesto: Tiempo completoSueldo: Hasta $13,200.00 al...
-
Claims Customer Care Specialist
hace 2 meses
Tijuana, México Integon Service Co. A tiempo completoJob Summary: The Claims FNOL Associate II serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties. Key Responsibilities: - Handles claim files (locates/requests files, files paperwork, reconstructs...
-
Claims Customer Care Specialist
hace 2 días
Tijuana, México Integon Service Co. A tiempo completoJob Summary: The Claims FNOL Associate II serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties. Key Responsibilities: - Handles claim files (locates/requests files, files paperwork, reconstructs...
