Claims Customer Care Specialist

hace 6 meses


Tijuana, México Integon Service Co. A tiempo completo

Job Summary:
The Claims FNOL Associate II serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties.

Key Responsibilities:

- Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
- Retrieves, prints, and faxes, or mails supporting documentation to vendors or others as directed
- Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers
- Receives, screens, and routes incoming telephone calls and other electronic correspondence
- Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
- Follows established guidelines specific to each claim report or inquiry

Supervisory Responsibilities:
This job does not have supervisory duties

Preferred Qualifications:
Education and Experience
- High School diploma or equivalent experience
- 0-2 years experience (preferred)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
- Call Center experience (preferred)
- Insurance industry knowledge (preferred)

Certificates, Licenses, Registrations
- None

Functional Skills
- Ability to empathize with customer
- Performs routine tasks of basic complexity under general supervision
- Knowledge of Excel and Word
- Good organization skills with timely follow-up skills
- Good oral and written communication skills
- May need to be bilingual in English and Spanish

Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.



  • Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: The Claims Customer Care Specialist serves as initial contact for reporting the First Notice of Loss (FNOL) when a customer is filing an insurance claim. This role is responsible for gathering loss details, establishing the claim, and guiding the caller to the appropriate party or resource based on their needs and the relevant policy...


  • Tijuana, México Allstate A tiempo completo

    Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...


  • Tijuana, Baja California, México Allstate A tiempo completo

    At Allstate, we strive to be industry leaders in property and casualty insurance servicing. Our innovative drive enables us to stay ahead of our customers' evolving needs.This Claims FNOL Associate II role serves as the initial contact for basic claims reporting. The primary responsibility is guiding the caller to the appropriate party based on their need...


  • Tijuana, México Allstate A tiempo completo

    Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...

  • Claims Customer Care

    hace 2 meses


    Tijuana, México Allstate A tiempo completo

    Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...


  • Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: The Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoring representatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievement of department quality and productivity standards Key Responsibilities: - Coach...

  • Claims Customer Care

    hace 6 meses


    Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: The Learning and Development Specialist is responsible for assisting in the delivery of a broad scope of learning initiatives and delivery of routine and innovative solutions that are aligned with business unit strategies and talent objectives. The Specialist delivers learning material and assists in ongoing skill development. Key...


  • Tijuana, Baja California, México Allstate A tiempo completo

    At Allstate, we're driven by a shared vision of innovation and excellence. This is reflected in our company's history as an industry leader in property and casualty insurance servicing.The role of Claims FNOL Associate II serves as the primary point of contact for basic claims reporting. Key responsibilities include guiding callers to the appropriate party...


  • Tijuana, México Paradigm Management Co A tiempo completo

    **VACANTE BILINGÜE** Favor de SOLAMENTE aplicar si tu **nível de inglés es avanzado y resides en TIJUANA. VACANTE PRESENCIAL.** **We are looking for a proficient CLAIMS SERVICE REPRESENTATIVE who is motivated to professionally grow and excel with the company. This role is responsible for maintaining the highest level of strong communication skills and...

  • Claims June 14th

    hace 6 meses


    Tijuana, México Allstate A tiempo completo

    Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...


  • Tijuana, Baja California, México Integon A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team as a Claims Associate. In this role, you will be responsible for handling claims files, retrieving and processing supporting documentation, and providing exceptional customer service.Key Responsibilities:Handles claim files (locates/requests files, files paperwork,...


  • Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: The Claims FNOL Associate II serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties. Key Responsibilities: - Handles claim files (locates/requests files, files paperwork, reconstructs...

  • Ngls Customer Care

    hace 6 meses


    Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance disbursements. Key...


  • Tijuana, Baja California, México Allstate A tiempo completo

    At Allstate, we're driven by a shared purpose: to protect people and neighborhoods with care, fairness, and pride.We're one of the largest publicly held insurance companies in the United States. Our family of brands includes several top-rated personal lines insurers, such as Auto-Owners Insurance, Farmers Insurance Group, and Progressive Corporation.The role...


  • Tijuana, México Allstate A tiempo completo

    Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...


  • Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: - The Team Leader is responsible for leading a complex and occasionally highly complex claim service process and/or directing the work of typically five to ten nonexempt, customer-facing staff. The individual supports the implementation of complex and occasionally highly complex operational initiatives that enable the achievement of Claim,...

  • Patient Care

    hace 6 meses


    Tijuana, México Empleando Mexico A tiempo completo

    **Vacante para la empresa Empleando Mexico en Tijuana, Baja California**: We're hiring! Join Our Team as a Dental Patient Coordinator! Are you a compassionate and detail-oriented individual with excellent communication skills? Our dental clinic in Tijuana is seeking a dedicated and enthusiastic Patient Coordinator to join our team. Position: Dental Patient...

  • Claims Reporting

    hace 3 meses


    Tijuana, México Integon Service Co. A tiempo completo

    Work from home after four months on site! This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties Key Responsibilities: - Establishes a connection with customers to gather and capture information, to file a first notice of loss claim - Provides an...

  • Agente Bilingüe

    hace 6 meses


    Tijuana, México Integon A tiempo completo

    **Vacante para la empresa Integon en P.º De Los Héroes 9539, Zona Urbana Rio Tijuana, 22010 Tijuana, B.c., México -Tijuana, Baja California**: **Claims Customer Care Specialist** Job Summary: The Claims FNOL Associate II serves as the initial contact for basic claims reporting. This role guides the caller to the appropriate party based on their need and...


  • Tijuana, Baja California, México Enovis A tiempo completo

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Care Service Representative to join our team. As a Patient Care Service Representative, you will be responsible for communicating benefit information to patients, physicians, and insurers, interpreting medical and insurance information, and providing case management services.About the...