IT Service Desk Technician

hace 4 semanas

Guadalajara, México Cognizant A tiempo completo

**We’re hiring**

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a IT Service Desk Technician

**What you’ll do**:

- Conduct training, coaching and role-playing activities for successful knowledge transfer, knowledge retention and soft-skill development
- Develop digital educational material (e.g. videos and e-manuals)
- Handle L1/L1.5 calls originating from Retail Stores
- Handle calls related to password resets, under access provisioning, release of HW/SW, network and wireless connectivity, general IT (including POS systems, printers, scanners, displays) troubleshooting, etc.
- Create & Update Knowledge Document
- Work with L2 team on improving L1/L1.5 Resolution

Perform approved L2 troubleshooting steps

**Preferred experience**:
2+ year of IT Service Desk/Help Desk experience in a 24x7 operations with an Associates Degree.

3+ years of IT Service Desk/Help Desk experience in a 24x7 operations with a HS Diploma.
- HW/SW troubleshooting skills preferably in retail store POS (Point of Sale) systems
- Network connectivity, dial up and wireless systems troubleshooting skills
- Knowledge on active directory, domain controllers, password reset tools, etc.
- Knowledge on Mobile Device Management for Apple devices (iOS) using VMware AirWatch or through AWS Cloud
- Training, Knowledge Transfer and on-the-job coaching experience with familiarity in interactive learning activities
- Work experience with Global clients (preferred)
- Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
- Willing to work in a 24x7 environment
- Understanding Contact/call center metrics
- 12+ months of Overall IT Service Desk experience (IT Retail Store support preferred)
- Customer-service oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Work experience in supporting and training IT service desk or support center for retail store employees and corporate support
- Good communication skills and customer management experience
- Good Analytical & Coordination skills
- Excellent Customer Service skills
- Good understanding of Computers and technical Troubleshooting skills
- Good interpersonal skills
- Strong multitasking skills handling voice calls and document records at the same time
- Collaborate with Team Leads in terms of Service Outages
- Excellent knowledge on Windows Operating system
- Good understanding of Microsoft Office suite
- Critical Situation management
- Understanding of Total Case Ownership

**Why Cognizant?**
- Improve your career in one of the largest and fastest growing IT services providers worldwide_
- Receive ongoing support and funding with training and development plans_
- Have a highly competitive benefits and salary package_
- Get the opportunity to work for leading global companies_
- We are committed to respecting human rights and build a better future by helping your minds and the environment _
- We invest in people and their wellbeing. _
- We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered._
- At Cognizant we believe than our culture make us stronger_
- Join us now_

BeCognizant #IntuitionEngineered

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Job Posting **:Feb 07 2023

**About Cognizant

  • IT Service Desk Technician

    hace 3 semanas

    Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...

  • IT Service Desk Technician

    hace 4 semanas

    Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...

  • Service Desk

    hace 2 meses

    Guadalajara, México IT-Seekers A tiempo completo

    We are looking your talent as a service desk it is a bilingual and on site possition **Job description**: - Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users - High school (B.Sc. or Diploma) - 1 year of experience help desk, customer service, and support experience with problem solving involving...

  • Service Desk

    hace 2 semanas

    Guadalajara, México Intugo Call Center A tiempo completo

    The Service Desk agent provides support services L1 and sometimes L2 and ensures high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Also, the Service Desk agent analyzes the problems and records the issues addressed and the relevant resolutions...

  • Service Desk

    hace 5 días

    Guadalajara, Jalisco, México Intugo Call Center A tiempo completo

    The Service Desk agent provides support services L1 and sometimes L2 and ensures high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Also, the Service Desk agent analyzes the problems and records the issues addressed and the relevant resolutions...

  • Service Desk Analyst

    hace 1 semana

    Guadalajara, México JAMY INTERACTIVE A tiempo completo

    **Service Desk Analyst Responsibilities**: - Testing and analyzing IT system and software performance. - Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders. - Avoiding service interruptions by performing system installations, updates, and maintenance procedures. - Preparing training manuals and FAQ materials for...

  • Service Desk

    hace 3 semanas

    Guadalajara, México Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Service Desk

    hace 3 semanas

    Guadalajara, México IT SEEKERS A tiempo completo

    ¡Forma parte de nuestro equipo de trabajo! - **Service Desk**_ - **modalidad de trabajo presencial**_ **Skills**: - _**Inglés conversacional avanzado**_ - _**Disponibilidad para rolar turnos**_ - Experiência en atención a cliente y soporte - Resolución de problemas a través de vía telefónica - Resolucion de problemas de hardware, software y...

  • Service Desk

    hace 3 semanas

    Guadalajara, México Cognizant Technology Solutions A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Service Desk

    hace 3 semanas

    Guadalajara, México Cognizant Technology Solutions A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Sr Analyst, IT

    hace 4 semanas

    Guadalajara, México BAXTER A tiempo completo

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Service Desk Analyst

    hace 5 días

    Guadalajara, Jalisco, México Jamy Interactive A tiempo completo

    Service Desk Analyst Responsibilities:Testing and analyzing IT system and software performance.Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.Avoiding service interruptions by performing system installations, updates, and maintenance procedures.Preparing training manuals and FAQ materials for easy-access...

  • Service Desk Analyst

    hace 3 semanas

    Guadalajara, México Reclutamiento Service Desk A tiempo completo

    If you're looking for a stable and attractive income (to convey by phone), with a hybrid work modality, this job is for you! All you require is: - Basic technical computer skills. - Previous Customer Service Experience. - Fluent english (written and spoken) Trainning is paid in full from the day you sign the contract! Please add your Resume. All...

  • Service Desk Analyst

    hace 6 días

    Guadalajara, Jalisco, México Reclutamiento Service Desk A tiempo completo

    If you're looking for a stable and attractive income (to convey by phone), with a hybrid work modality, this job is for youAll you require is: Basic technical computer skills. Previous Customer Service Experience. Fluent english (written and spoken)Trainning is paid in full from the day you sign the contractPlease add your Resume. All interviews are done...

  • Service Desk Team Leader

    hace 6 días

    Guadalajara, Jalisco, México Optimas A tiempo completo

    Service Team LeaderMonterrey, NLAbout Optimas:Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world.Optimas Manufacturing has been associated with the Fastener Industry for over 50 years....

  • Service Desk Team Leader

    hace 6 días

    Guadalajara, Jalisco, México Optimas A tiempo completo

    Service Team Leader Monterrey, NL About Optimas: Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Optimas Manufacturing has been associated with the Fastener Industry for over 50...

  • Service Desk

    hace 3 semanas

    Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...

  • Service Desk

    hace 4 semanas

    Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...

  • Service Desk

    hace 5 días

    Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

    We're hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...

  • Service Desk Team Leader

    hace 1 mes

    Guadalajara, Jal., México Optimas A tiempo completo

    Service Team Leader Monterrey, NL About Optimas: Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Optimas Manufacturing has been associated with the Fastener Industry for over 50...