Technical Support Specialist Ii
hace 6 meses
We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.
**Job Summary**:
**Key Tasks & Responsibilities (Essential Functions)**:
- Provides support for IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings, Building Management Integration: BACnet, MSTP, ADR, Answering general design questions, Programming Equipment: Standalone Devices, Networked Devices, Troubleshooting: Equipment: Software, FW, Wiring, Cabling, Programming. In some cases may need to setup lab environments to reproduce issues and test potential workarounds. Capture required data from each customer interaction in case handling tool in proper format as directed. This includes, but is not limited to, product type, troubleshooting steps, and solutions. Will document solutions to common issues into knowledge base.
- Presents knowledge gaps to Sr/Lead Tech as they arise. Attends training to become more knowledgeable in an effort to close knowledge gaps.
- Identifies process improvements and presents them to Sr/Lead Tech.
**Skills and Minimum Experience Required**:
- Strong technical aptitude
- Proficient in one or more systems/technologies
- Excellent Customer Service/Communication
- Lighting Controls Commissioning Experience
- IT Networking Experience
- Building Management System Experience
- Must be Bi-Lingual English/Spanish
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
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