Technical Support Specialist Ii
hace 2 semanas
Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.
Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de nuestros dos segmentos de negocio, Acuity Brands Lighting and Lighting Controls (ABL) y Intelligent Spaces Group (ISG), diseñamos, fabricamos y lanzamos al mercado productos y servicios que marcan una valiosa diferencia en la vida de las personas.
Estamos posicionados en la intersección de la sostenibilidad y la tecnología. Nuestros negocios desarrollan tecnología que ayuda a ahorrar energía a nuestros clientes y reducir sus emisiones de carbono. Logramos el crecimiento a través del desarrollo de nuevos productos y servicios innovadores, que incluyen iluminación, controles de iluminación, soluciones de gestión de edificios y aplicaciones con reconocimiento de ubicación.
**Job Summary**:
**Key Tasks and Responsibilities**:
Assist internal and external customers with product validation. Identify fixtures using digital photos in order to provide replacement parts or replacement fixtures. As needed, seek additional guidance and advice from Leadership to resolve customer issues. Assist Post Sales with replacements parts identification and other technical questions.
Attend product and technical training to close product knowledge gaps and improve technical capabilities. Utilize a blend of self-directed, formal classroom style and online instruction. Provides product training to team members on a quarterly basis.
Capture data in the proper format as directed. This includes, but is not limited to, specific product or troubleshooting answers into cases within Salesforce, daily work tracking, statistics and metrics tracking, customer surveys, lighting controls database maintenance, data mining, etc. Perform other duties as assigned.
Utilize Better, Smarter, Faster tools to improve processes, communication and resolutions for Acuity Brands products, systems, and solutions to drive improved customer satisfaction and a reduction of quality costs
**Experience Prefered**:
- Lighting experience preferred.
- Call Center experience preferred.
- Understanding of the fundamentals of manufacturing preferred
**Experience Required**:
- Advanced English language fluency required.
- BS or BA, AS or AA with 3 years of work experience required. Technical degree preferred.
- Ability to use company intranet to obtain technical data.
- Able to lift 25 lbs. occasionally.
- Technical aptitude - Electrical, wiring, reading schematics, reading/interpreting wiring diagrams.
**Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.
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