Technical Support Analyst

hace 2 semanas

Guadalupe, México Acuity Brands A tiempo completo

Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.

Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de nuestros dos segmentos de negocio, Acuity Brands Lighting and Lighting Controls (ABL) e Intelligent Spaces Group (ISG), diseñamos, fabricamos y lanzamos al mercado productos y servicios que marcan una valiosa diferencia en la vida de las personas.

Estamos posicionados en la intersección de la sostenibilidad y la tecnología. Nuestros negocios desarrollan tecnología que ayuda a ahorrar energía a nuestros clientes y reducir sus emisiones de carbono. Logramos el crecimiento a través del desarrollo de nuevos productos y servicios innovadores, que incluyen iluminación, controles de iluminación, soluciones de gestión de edificios y aplicaciones con reconocimiento de ubicación.

Puede utilizar esta publicación para cargar su currículum e información.

**Resumen del trabajo**:
**Tareas y responsabilidades clave (funciones esenciales)**:

- Provides IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings. Provides Building Management System Integration Support: BACnet, MSTP, ADR. Answers general design questions. Assists with novice to advanced programming of equipment: Standalone Devices, Networked Devices. Assist with troubleshooting of equipment, Software, FW, Wiring, Cabling, Programming. In some cases may need to setup lab environments to reproduce issues and test potential workarounds.
- Capture required data from each customer interaction in case handling tool in proper format as directed. This includes, but is not limited to, product type, troubleshooting steps, and solutions. Will document solutions to common issues into knowledge base.
- Presents knowledge gaps to Sr/Lead Tech as they arise. Attends training to become more knowledgeable in an effort to close knowledge gaps.

**Experiência (experiência mínima requerida)**:

- Customer Service Experience
- Knowledge of the fundamentals of electrical, digital and analog control systems
- Strong technical aptitude

Valoramos la diversidad y somos una organización que ofrece igualdad de oportunidades. Todos los solicitantes calificados serán considerados para el empleo sin distinción de raza, color, edad, género, orientación sexual, identidad y expresión de género, origen étnico o nacional, discapacidad, embarazo, y religión.

Cualquier currículum no solicitado enviado a Acuity Brands por un tercero, como un reclutador de la Agencia, incluidos los currículums no solicitados enviados a una dirección postal, una máquina de fax o una dirección de correo electrónico de Acuity Brands, directamente a los empleados de Acuity Brands o a la base de datos de currículums de Acuity Brands, se considerarán propiedad de Acuity Brands. Acuity Brands NO pagará una tarifa por ninguna contratación que resulte de la recepción de un currículum no solicitado.

  • Technical Support Analyst

    hace 6 meses

    Guadalupe, México Acuity Brands A tiempo completo

    **Job Summary**: **Key Tasks & Responsibilities (Essential Functions)**: - Provides support for IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings, Building Management Integration: BACnet, MSTP, ADR, Answering general design questions, Programming Equipment: Standalone Devices, Networked Devices,...

  • Technical Support Analyst

    hace 2 meses

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Technical Support Specialist

    hace 1 mes

    Guadalupe, Nuevo León, México KION Group A tiempo completo

    About the Role:We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting complex systems, and participating in the development of new ideas to improve productivity, reduce costs, and enhance customer satisfaction.Key...

  • Technical Support Analyst

    hace 6 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Technical Support Analyst

    hace 2 semanas

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Electrical Technical Support

    hace 5 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Tax Analyst

    hace 5 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Manager Technical Support

    hace 7 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Senior Manager Technical Support

    hace 6 meses

    Guadalupe, México Acuity Brands A tiempo completo

    **Job Summary**: As Manager Tech Support you will focus on completing department objectives by planning & evaluating department activities and managing staff. Generate forecasting and planning analysis to anticipate workload and resource demand. Responsible for recruiting, selecting, and ensuring new hires are properly prepared to positively contribute to...

  • Technical Support Specialist Ii

    hace 5 meses

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Controls Engineer Technical Support

    hace 5 meses

    Guadalupe, México Dematic Logistics de Mexico S. de R.L. de C.V. A tiempo completo

    **What we offer**: This is What You Will do in This Role: - Participates in the support of semi-complex systems that integrate hardware and software. - Provides support in semi-complex material specification, schematic troubleshooting and appropriate follow-up. - Participates in recommending ideas related to productivity improvement, cost reduction and...

  • Technical Support Specialist Ii

    hace 6 meses

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Controls Engineer Technical Support

    hace 1 mes

    Guadalupe, México Dematic Logistics de Mexico S. de R.L. de C.V. A tiempo completo

    Dematic is looking for a Controls Engineer with experience in Material Logistics CS Remote Support based in Monterrey or CDMX. This Engineer will support CS cases remotely from MTY or CDMX. **What we offer**: **Job Description**: **What We Offer**: - Career Development - Competitive Compensation and Benefits - Pay Transparency - Global Opportunities -...

  • Mechanical Design Engineer Analyst

    hace 1 mes

    Guadalupe, Nuevo León, México KION Group A tiempo completo

    Job SummaryAs a Mechanical Design Engineer Analyst in Dematic's Global Project Engineering organization, you will play a critical role in gathering project information to create header steel support solutions that meet customer requirements. Your expertise in CAD software and technical drawings will be essential in designing and verifying BOMs and...

  • Technical Solutions Specialist

    hace 3 semanas

    Guadalupe, Nuevo León, México Piovan Group A tiempo completo

    Conair, part of Piovan Group, is a leader in auxiliary equipment for plastics processing. We offer over 450 products, including systems for drying, blending, and conveying materials. Our solutions also include temperature control equipment and granulators. We provide complete manufacturing systems for plastics processors to manage their raw materials and...

  • Controls Engineer Technical Support

    hace 6 meses

    Guadalupe, México Dematic Logistics de Mexico S. de R.L. de C.V. A tiempo completo

    **What we offer**: - Career Development - Competitive Compensation and Benefits - Pay Transparency - Global Opportunities - Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability...

  • Controls Engineer Technical Support

    hace 5 meses

    Guadalupe, México Dematic Logistics de Mexico S. de R.L. de C.V. A tiempo completo

    **What we offer**: - Career Development - Competitive Compensation and Benefits - Pay Transparency - Global Opportunities - Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability...

  • IT Support Technician

    hace 6 meses

    Guadalupe, México Hammond Power Solutions A tiempo completo

    **General purpose**: The IT Support Specialist assumes the responsibility of delivering effective helpdesk and technical support to both internal and remote users, while actively contributing to the overarching goals of the IT department. Their role involves managing user issues, deploying and maintaining a diverse range of IT hardware and infrastructure,...

  • Workday Integration Analyst

    hace 5 meses

    Guadalupe, México Dematic Logistics de Mexico S. de R.L. de C.V. A tiempo completo

    Company Overview Dematic Corporation is a leading supplier of integrated automated technology, software, and services to optimize the supply chain. Dematic belongs to the KION Group. The KION Group is among the world's leading suppliers of industrial trucks and supply chain solutions. We currently have more than 41,000 employees and approximately €11,100...

  • Technical Support Specialist Ii

    hace 6 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...