Service Management
hace 2 días
**Service Management**
**Role Purpose.** Responsible for the delivery of Service Management Practice, define best practice process, methods, standards, data and tooling across our Technology Service Management functions and provide support to drive their adoption - helping to ensure that each Technology service meets expected service levels and work within our risk and control framework.
**Main activities**:
- Contribute to the development, direction and strategy of the overall Technology Service Management area (including for specific Disciplines within Service Management)
- May provide technical or functional support for Service Management tools and methods
- Assist with the understanding and analyzing Service Management requirements to include data inputs/outputs from discipline areas, ensuring the architecture of the Service Management platform is technology for purpose and delivery of the most appropriate solution.
- Delivery of governance-based and global Service Management reporting.
- Third party management oversight and control
Requirements
**Requirements**:
- Knowledge of software life cycle
- Good communication and interpersonal skills
- Analytical and problem-solving ability
- Planning and project management skills
- Knowledge in development standards and best practices
- Experience with continues improvement
- Broad and comprehensive understanding of concepts and principles within multiple disciplines or a fast changing discipline
- Seeks ways of improving and adapting day to day activities
- Latitude to make decisions within the value unit
- Ability to establish effective collaborative relations with internal stakeholders and external organizations
- Experience in Third Party Risk Management.
- Risk management skills.
- Well organized, autonomous and determined.
- Service oriented
- Agile and DevOps methodologies.
- Software engineering degree
- Fluent spoken and written English skills
HSBC is committed to building a culture where all employees are valued, respected and where their opinions count. We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference. At HSBC we are oriented towards guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.
- “At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member._
- Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and car care”_
-
Service Management
hace 3 semanas
Toluca, México HSBC A tiempo completoJob descriptionThe Service Level Management specialist is responsible for ensuring standardised methods and procedures are followed to create, maintain and demise Operational Level Agreements for Technology Services hosted in LAM region and provide support to drive Service Level Management best practices and their adoption helping to ensure that each...
-
Service Management
hace 7 meses
Toluca, México HSBC A tiempo completo-Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Service Management Lead
hace 7 meses
Toluca, México HSBC A tiempo completo-Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Service Management Fte´s
hace 4 días
Toluca, México HSBC A tiempo completo**Service Management**: This role will carry out some or all of the following activities: Provides expertise in Agile engineering practices (eg Scrum, Kanban, LEAN) as well as Disciplined - Agile and SAFE framework experience - Leads agile engineering teams using DevOps practices such as test automation, continuous integration and continuous deployment -...
-
Technical Product Management
hace 1 semana
Toluca, México HSBC A tiempo completo**Technical Product Management** **Role purpose**: The Technical Product Management job is accountable for enabling the technical development and run-time operation of products and services within a Product Group or a set of development teams. **Principal Accountabilities and Responsibilities** - Work with Product Owners and DevOps teams and responsible...
-
Management Assistant
hace 7 meses
Toluca, México Bosch Group A tiempo completoCompany Description Located 70 km from Mexico City, Bosch Plant in Toluca (TlP) has manufactured a wide range of products and solutions for the Automotive Business for over 56 years. Join our team, to work, lead and win #LikeABosch **Job Description**: **Main Objective** Responsible for support and assistance to manage budget and to control project costs...
-
Technical Product Management
hace 2 días
Toluca, México HSBC A tiempo completo**Technical Product Management** **Role Purpose. **The Technical Product Management job is accountable for enabling the technical development and run-time operation of products and services within a Product Group or a set of development teams. **Main activities**: This role will carry out some or all of the following activities: - Work with Product Owners...
-
Facility Management
hace 6 meses
Toluca, México Siegwerk Druckfarben AG & Co. KGaA A tiempo completoSiegwerk is one of the world’s leading suppliers of Printing Inks and sustainable packaging solutions. A career here will give you significant flexibility and support in a company focused on making a positive impact in the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit...
-
Technology Service Owner
hace 4 días
Toluca, México HSBC A tiempo completo**Technology Service Owner** **Role Purpose. **The Technology Service Owner job is responsible for developing the most appropriate and secure Technology solutions using iterative software development/programming in line with the solution design, to meet customer needs, ensuring continuous improvement. **Main activities**: - Design and engineer software...
-
Management Assistant
hace 7 meses
Toluca, México Bosch Group A tiempo completoCompany Description Located 70 km from Mexico City, Bosch Plant in Toluca (TlP) has manufactured a wide range of products and solutions for the Automotive Business for over 56 years. Join our team, to work, lead and win #LikeABosch **Job Description**: **Main Objective** Perform administrative activities to support Management and areas involved in the...
-
Technical Product Management
hace 4 días
Toluca, México HSBC A tiempo completo**Technical Product Management** **Role Purpose. **The Technical Product Manager is accountable to the Global CF CIO of Enterprise Technology for ensuring effective delivery of IT services in the LAM region. Act as a trusted advisor offering advice/support to GB/GF Region Business, Regional CIO, and GB/GF COO to define and assure the regional GB/GF...
-
IT Service Operation
hace 7 meses
Toluca, México HAYS A tiempo completoSoporte ERP This role provides advice/expertise regarding business requests, ensures operations for IT services and solutions for your own region including integration, own area functions and business processes. Influences own organizational unit. Responsible for building and running IT servicesAnalyzing IT system incidents and problems, inefficiencies and...
-
Accounting Change Manager
hace 7 meses
Toluca, México ALPLA Mexico S.A. de C.V. A tiempo completo**What you will enjoy doing**: - Overall responsibility for the shift of defined Service Hub processes, tasks and reports to the regional Service Hub organization - Define detailed project organization and responsibilities for transition and coordinate a regional transition team and all relevant stakeholders - Ensure transition readiness between retained...
-
Customer Service Manager
hace 6 meses
Toluca, México D. Catcher A tiempo completoOur client is on a quest to redefine the standard of excellence in customer service within the energy sector, catering to an elite roster of Fortune 500 clients. As a pivotal addition to their team, you will spearhead this transformation, employing your expertise to foster innovation and deliver service that not only meets but exceeds the lofty expectations...
-
Customer Service Partner
hace 4 semanas
Toluca, México Sealed Air Corporation A tiempo completo**What does a Customer Service Partner do at SEE?**: The Customer Service Partner is responsible for attending to internal and external customers on the West Coast of the United States and performing other tasks in the area, such as receiving, verifying, and entering orders into the system until the order is delivered to the customer. **What are the main...
-
Customer service Analyst
hace 6 meses
Toluca, México Gates Corporation A tiempo completoCustomer Service Analyst Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Let's simplify itthink belts and hoses. Found in motorcycles, conveyer belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it...
-
Customer Service Partner
hace 3 meses
Toluca, México Sealed Air A tiempo completoThe Customer Service Partner is responsible for attending to internal and external customers on the West Coast of the United States and performing other tasks in the area, such as receiving, verifying, and entering orders into the system until the order is delivered to the customer. What are the main responsibilities? Receive, verify, and enter orders into...
-
Transportation Management Specialist
hace 7 meses
Toluca, México Volvo Group A tiempo completoTransport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. **What you will do**: At (ENTITY) you will contribute to the...
-
Head of Gpb&w and Asset Management Technology
hace 3 meses
Toluca, México HSBC A tiempo completo-Job description **Role Purpose** This role will have oversight and accountability for GPB&W and Asset Management Technology delivery and services in the US and Mexico, including Tech strategy and roadmap, local execution, service performance and resilience. Whilst primary responsibility for global products/platforms reside with the relevant domain SVS,...
-
Transportation Management Specialist
hace 7 meses
Toluca, México Group Trucks Operations A tiempo completoTransportation Management Specialist **Location**:Toluca, Estado de México, MX, 50200**Position Type**:Professional- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest...