Mgr-front Desk

hace 2 meses

Isla Mujeres, México Marriott International, Inc A tiempo completo

**Job Number** 24179705
**Job Category** Rooms & Guest Services Operations
**Location** Almare Luxury Collection Isla Mujeres Adult All-Inclusive, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropria

  • Mgr-front Desk

    hace 2 meses

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**24179705 **Job Category**Rooms & Guest Services Operations **Location**Almare Luxury Collection Isla Mujeres Adult All-Inclusive, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico, 77400 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front...

  • Bilingual Front Desk Agent

    hace 3 meses

    Isla Mujeres, México Coco B Isla A tiempo completo

    If you are looking for the perfect place where your upbeat and positive personality would be welcome, consider becoming a front desk concierge representative for our facility. This position maybe right for you if you enjoy greeting people with warmth and friendliness and are ready to help at a moment’s notice. You must be willing to go the extra mile to...

  • Front Desk Ambassador

    hace 2 semanas

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    We are seeking a skilled and customer-focused Front Desk Ambassador to join our team at Almare Luxury Collection Isla Mujeres Adult All-Inclusive in Isla Mujeres, Mexico. As a key member of our rooms and guest services operations, you will play a vital role in ensuring our guests have an exceptional experience from check-in to departure.As a Front Desk...

  • Recepcionista de Front Desk

    hace 5 días

    Isla Mujeres, México Gregal SA de CV A tiempo completo

    **Sobre la empresa**">Gregal SA de CV es una organización líder en el sector hotelero, comprometida con ofrecer experiencias inolvidables a nuestros huéspedes.**Descripción del puesto**Nos estamos buscando un Recepcionista de Front Desk para unirse a nuestro equipo.**Responsabilidades**Entre las responsabilidades del cargo se encuentran:Athención y...

  • Recepcionista de Front Desk

    hace 3 semanas

    Isla Mujeres, México Sls A tiempo completo

    Descripción del EmpleoBuscamos un Recepcionista de Front Desk apasionado por la atención al cliente y la hospitalidad para unirse a nuestra equipo en SLS Playa Mujeres.Como Agente de Recepción de Lujo, serás la primera persona que nuestros huéspedes ven al llegar a nuestro hotel. Serás responsable de darles la bienvenida con una sonrisa, informarles...

  • Front Desk Agent

    hace 3 meses

    Isla Mujeres, México SLS A tiempo completo

    **Descripción de la empresa** Estamos buscando un **Front Desk Agent **para unirse a la apertura de **SLS Playa Mujeres Cancún, Colección All Inclusive.** Ennismore, con su marca de lujo SLS, está llevando a cabo un magnífico proyecto con todo incluido en el oasis que es Playa Mujeres, justo al norte de Cancún, México. La apertura está prevista para...

  • Mgr-rooms Operations Ii

    hace 4 meses

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    **Job Number** 24158803 **Job Category** Rooms & Guest Services Operations **Location** Almare Luxury Collection Adult All-Inclusive Isla Mujeres, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing...

  • Multilingual Hotel Concierge Representative

    hace 2 semanas

    Isla Mujeres, México Coco B Isla A tiempo completo

    We are seeking a Multilingual Hotel Concierge Representative to join our team at Coco B Isla. This is a full-time, contract position with a competitive salary of $12,000.00 per month.Job Summary:The successful candidate will be responsible for providing exceptional customer service to our guests, responding to inquiries, and managing the front desk...

  • Mgr-housekeeping

    hace 7 meses

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    **Job Number** 24100652 **Job Category** Housekeeping & Laundry **Location** Almare Luxury Collection Adult All-Inclusive Resort Isla Muj, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for the...

  • Rooms Operations Manager II

    hace 1 mes

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    Room Operations Manager II Job SummaryWe are seeking a highly skilled and experienced Rooms Operations Manager II to join our team at Almare Luxury Collection Isla Mujeres Adult All-Inclusive in Isla Mujeres, Mexico.About the Role:The successful candidate will be responsible for assisting in managing the execution of all operations in the rooms area...

  • Housekeeping Operations Supervisor

    hace 1 semana

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    About This RoleWe are seeking a skilled Housekeeping Operations Supervisor to join our team at the Almare Luxury Collection Isla Mujeres Adult All-Inclusive in Isla Mujeres, Mexico.Key Responsibilities:Inspect guest rooms and public areas to ensure quality standards are met.Run sold room reports and verify room status to determine discrepant rooms.Prioritize...

  • Gerente División Cuartos

    hace 2 meses

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**24174681 **Job Category**Rooms & Guest Services Operations **Location**Almare Luxury Collection Isla Mujeres Adult All-Inclusive, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico, 77400 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists in managing...

  • Gerente División Cuartos

    hace 3 meses

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    **Job Number** 24174681 **Job Category** Rooms & Guest Services Operations **Location** Almare Luxury Collection Isla Mujeres Adult All-Inclusive, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing...

  • Dir-spa

    hace 3 meses

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    **Job Number** 24162690 **Job Category** Spa **Location** Almare Luxury Collection Adult All-Inclusive Isla Mujeres, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for managing and supervising all areas...

  • Director (a) de Operaciones

    hace 6 meses

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    **Job Number** 24057289 **Job Category** Rooms & Guest Services Operations **Location** Almare Luxury Collection Adult All-Inclusive Resort Isla Muj, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as...

  • Quality Manager

    hace 7 meses

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    **Job Number** 24100668 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** Almare Luxury Collection Adult All-Inclusive Resort Isla Muj, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Hotel Guest Services Supervisor

    hace 1 mes

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    Job OverviewWe are seeking a Hotel Guest Services Supervisor to join our team at the Almare Luxury Collection Adult All-Inclusive Isla Mujeres, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico.About the RoleThe Hotel Guest Services Supervisor will be responsible for overseeing the front desk operations, ensuring that guests have an...

  • Supervisor(a) Ama de Llaves

    hace 1 mes

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**24197637 **Job Category**Housekeeping & Laundry **Location**Almare Luxury Collection Isla Mujeres Adult All-Inclusive, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico, 77400 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool,...

  • Housekeeping Manager

    hace 6 meses

    Isla Mujeres, México Accor A tiempo completo

    Descripción de la empresa Estamos buscando un Housekeeping Manager  para unirse a la apertura de SLS Playa Mujeres Cancún, Colección All Inclusive. Ennismore, con su marca de lujo SLS, está llevando a cabo un magnífico proyecto con todo incluido en el oasis que es Playa Mujeres, justo al norte de Cancún, México. La apertura está prevista para...