Bilingual Front Desk Agent

hace 3 meses

Isla Mujeres, México Coco B Isla A tiempo completo

If you are looking for the perfect place where your upbeat and positive personality would be welcome, consider becoming a front desk concierge representative for our facility. This position maybe right for you if you enjoy greeting people with warmth and friendliness and are ready to help at a moment’s notice. You must be willing to go the extra mile to keep our guests satisfied, and you must also be able to manage a variety of tasks at the same time. In this role, you will also meet several different types of people, who may be arriving in town or departing to a new place, which means you’ll likely have several opportunities to hear interesting stories. If you’re ready to take on the task of ensuring the facility runs smoothly, we’d love to hear from you.

**This position has the open possibility of being promoted to the Team Leader position in a short period of time, therefore we look for a wide experience in the concierge and front desk area, organization skills, great pro activity and employees management. Team work and positive communication with co-workers are very important in our company. We look forward to hiring a person that can add to our creative and hard working team focused in VIP customer experience.**

Job description for Front Desk Concierge
Reports to: Front Desk Supervisor & General Manager
Position summary:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Is responsible for ensuring hotel and villa charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

DUTIES AND RESPONSIBILITIES:

- Ensures Outstanding customer care at all times.
- Maintains a friendly, professional, cheerful and courteous demeanor at all times.
- Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
- Responds to telephone and in-person inquiries regarding reservations, hotel / Villa information and guest concerns in a timely fashion.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue based on availability.
- Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
- Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adheres to company credit limit policies.
- Allocates rooms to expected arrivals after checking the guests preferences and special requests.
- Ensures phone calls and messages for guests are handled in a prompt, efficient and professional manner.
- Cross checks all billing instructions are correctly updated.
- Handles private boat group arrivals and pre-registers each guest and ensures payment is made in full for the group or that billing is correct.

**Technical skills**:

- English spoken & written 90%
- Excel, Google drive, Google spreadsheets
- OTA´s, PMS & Channel managers (welcomed)
- What’s app communication with on-site villa teams and guests
- Record keeping both on a company computer and in the shared Google Drive

**Job Types**: Full-time, Contract
Contract length: 1 month

Pay: From $12,000.00 per month

Ability to commute/relocate:

- Isla Mujeres, QRoo.: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Front Desk Concierge: 1 year (required)

**Language**:

- English (required)

License/Certification:

- Driver´'s License (required)

Work Location: In person

Expected Start Date: 30/09/2024

  • Mgr-front Desk

    hace 2 meses

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    **Job Number** 24179705 **Job Category** Rooms & Guest Services Operations **Location** Almare Luxury Collection Isla Mujeres Adult All-Inclusive, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front...

  • Mgr-front Desk

    hace 2 meses

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**24179705 **Job Category**Rooms & Guest Services Operations **Location**Almare Luxury Collection Isla Mujeres Adult All-Inclusive, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico, 77400 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front...

  • Front Desk Agent

    hace 3 meses

    Isla Mujeres, México SLS A tiempo completo

    **Descripción de la empresa** Estamos buscando un **Front Desk Agent **para unirse a la apertura de **SLS Playa Mujeres Cancún, Colección All Inclusive.** Ennismore, con su marca de lujo SLS, está llevando a cabo un magnífico proyecto con todo incluido en el oasis que es Playa Mujeres, justo al norte de Cancún, México. La apertura está prevista para...

  • Front Desk Ambassador

    hace 2 semanas

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    We are seeking a skilled and customer-focused Front Desk Ambassador to join our team at Almare Luxury Collection Isla Mujeres Adult All-Inclusive in Isla Mujeres, Mexico. As a key member of our rooms and guest services operations, you will play a vital role in ensuring our guests have an exceptional experience from check-in to departure.As a Front Desk...

  • Recepcionista de Front Desk

    hace 3 semanas

    Isla Mujeres, México Sls A tiempo completo

    Descripción del EmpleoBuscamos un Recepcionista de Front Desk apasionado por la atención al cliente y la hospitalidad para unirse a nuestra equipo en SLS Playa Mujeres.Como Agente de Recepción de Lujo, serás la primera persona que nuestros huéspedes ven al llegar a nuestro hotel. Serás responsable de darles la bienvenida con una sonrisa, informarles...

  • Recepcionista de Front Desk

    hace 5 días

    Isla Mujeres, México Gregal SA de CV A tiempo completo

    **Sobre la empresa**">Gregal SA de CV es una organización líder en el sector hotelero, comprometida con ofrecer experiencias inolvidables a nuestros huéspedes.**Descripción del puesto**Nos estamos buscando un Recepcionista de Front Desk para unirse a nuestro equipo.**Responsabilidades**Entre las responsabilidades del cargo se encuentran:Athención y...

  • Multilingual Hotel Concierge Representative

    hace 2 semanas

    Isla Mujeres, México Coco B Isla A tiempo completo

    We are seeking a Multilingual Hotel Concierge Representative to join our team at Coco B Isla. This is a full-time, contract position with a competitive salary of $12,000.00 per month.Job Summary:The successful candidate will be responsible for providing exceptional customer service to our guests, responding to inquiries, and managing the front desk...

  • Rooms Operations Manager II

    hace 1 mes

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    Room Operations Manager II Job SummaryWe are seeking a highly skilled and experienced Rooms Operations Manager II to join our team at Almare Luxury Collection Isla Mujeres Adult All-Inclusive in Isla Mujeres, Mexico.About the Role:The successful candidate will be responsible for assisting in managing the execution of all operations in the rooms area...

  • Housekeeping Operations Supervisor

    hace 1 semana

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    About This RoleWe are seeking a skilled Housekeeping Operations Supervisor to join our team at the Almare Luxury Collection Isla Mujeres Adult All-Inclusive in Isla Mujeres, Mexico.Key Responsibilities:Inspect guest rooms and public areas to ensure quality standards are met.Run sold room reports and verify room status to determine discrepant rooms.Prioritize...

  • Gerente División Cuartos

    hace 2 meses

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**24174681 **Job Category**Rooms & Guest Services Operations **Location**Almare Luxury Collection Isla Mujeres Adult All-Inclusive, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico, 77400 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists in managing...

  • Mgr-rooms Operations Ii

    hace 4 meses

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    **Job Number** 24158803 **Job Category** Rooms & Guest Services Operations **Location** Almare Luxury Collection Adult All-Inclusive Isla Mujeres, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing...

  • Gerente División Cuartos

    hace 3 meses

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    **Job Number** 24174681 **Job Category** Rooms & Guest Services Operations **Location** Almare Luxury Collection Isla Mujeres Adult All-Inclusive, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing...

  • Dir-spa

    hace 3 meses

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    **Job Number** 24162690 **Job Category** Spa **Location** Almare Luxury Collection Adult All-Inclusive Isla Mujeres, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for managing and supervising all areas...

  • Director (a) de Operaciones

    hace 6 meses

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    **Job Number** 24057289 **Job Category** Rooms & Guest Services Operations **Location** Almare Luxury Collection Adult All-Inclusive Resort Isla Muj, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as...

  • Quality Manager

    hace 7 meses

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    **Job Number** 24100668 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** Almare Luxury Collection Adult All-Inclusive Resort Isla Muj, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Hotel Guest Services Supervisor

    hace 1 mes

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    Job OverviewWe are seeking a Hotel Guest Services Supervisor to join our team at the Almare Luxury Collection Adult All-Inclusive Isla Mujeres, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico.About the RoleThe Hotel Guest Services Supervisor will be responsible for overseeing the front desk operations, ensuring that guests have an...

  • Supervisor(a) Ama de Llaves

    hace 1 mes

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**24197637 **Job Category**Housekeeping & Laundry **Location**Almare Luxury Collection Isla Mujeres Adult All-Inclusive, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico, 77400 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool,...

  • Mgr-housekeeping

    hace 7 meses

    Isla Mujeres, México Marriott International, Inc A tiempo completo

    **Job Number** 24100652 **Job Category** Housekeeping & Laundry **Location** Almare Luxury Collection Adult All-Inclusive Resort Isla Muj, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for the...

  • Housekeeping Manager

    hace 6 meses

    Isla Mujeres, México Accor A tiempo completo

    Descripción de la empresa Estamos buscando un Housekeeping Manager  para unirse a la apertura de SLS Playa Mujeres Cancún, Colección All Inclusive. Ennismore, con su marca de lujo SLS, está llevando a cabo un magnífico proyecto con todo incluido en el oasis que es Playa Mujeres, justo al norte de Cancún, México. La apertura está prevista para...