Manager, Ecommerce B2B

hace 7 meses

Colonia Santa Fe, México Mondelēz International A tiempo completo

**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.**

You are part of a team responsible for experimenting with cutting-edge technologies, delivering solutions by testing and learning and developing strong partnerships to enable growth through innovation and agile methodologies.

**How you will contribute**

You will conduct innovative pilot projects to drive disruptive ideas across the organization, using the learnings from these projects to inform decisions on whether to incorporate them as a portfolio project or to introduce them as a new proof of concept. Working with other Mondelēz teams, you will get to experiment with cutting-edge technologies to build a strong pipeline of ideas to pursue. In addition, you will get to bring the outside in by building relationships with start-ups and building your knowledge of actual proof-of-concept cases and lead end-to-end product management activities after the proof of concept has been successfully adopted.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Project management including knowledge of Agile
- Technical expertise and a passion for innovation
- Technical and business acumen to evaluate opportunities with internal and external partners
- Understanding a variety of disruptive technology products and services
- Machine learning/artificial intelligence programming languages
- The start-up landscape
- Familiarity with the fast-moving consumer goods or related sector
- Driving for results and Analytical skills

**Key responsibilities**:

- Lead the strategy for Mondelez Snacking Mexico's eB2B projects, Mom and Pops, Wholesalers and Food Service, analyzing and evaluating the end-to-end B2B digital customer journey, identifying pain points and areas for improvement.
- Develop and implement strategies/roadmaps to enhance the overall customer experience, focusing on ease of use, personalization, self-service, and efficiency.
- Handle multiple projects simultaneously while ensuring accuracy and timelines.
- Identify, analyze, and interpret patterns and trends to generate insights and understanding of Mondelez conversational commerce project, users, merchants, channels, risk metrics, and more.
- Lead the wholesaler's digital commerce transformation strategy.
- Design and execute projects to drive insights that lead to company growth in accordance with objectives.
- Work closely with Marketing, Digital Services, Sales and Operations to anticipate needs and quantify the impact of existing and future initiatives, projects, processes, products or features.
- Lead the analytic features and custom reports to analyze, track and provide insights on channel objectives or other relevant KPIs across teams and/or company.
- Develop frameworks, models, tools, and processes to ensure the projects can be incorporated into the BAU.
- Effectively present and communicate analysis to the company to drive business decisions.

**Leadership and Development**:

- Provide training and support to internal teams to ensure customer-centric mindset and adherence to best practices in digital customer experience.
- Foster a culture of continuous improvement, encouraging teams to provide feedback and proactively seek partnership.
- Lead a team, prioritizing their work and ensuring flawlessly execution.
- Effectively manage and develop teams to take on increasing levels of ownership and responsibilities.

**What you'll bring to the table**:

- Passion for the customer
- Comfortable in a fast-paced and dynamic environment
- Ability to work at both strategic and tactical levels
- Demonstrated proficiency in problem-solving and analytical thinking skillset
- Strong bias towards data-driven decision-making with the ability to break down complex problems and formulate plans
- Understanding of the customer funnel and key levers that drive ecommerce results
- Experience building collaborative partnerships and fostering teamwork
- Ability to manage many projects, prioritize and drive multiple threads of work to completion
- Proactive communications; comfortable with assessing the need for immediate action

**What’s needed - Basic Qualifications**:

- 5+ years of progressive digital experience, preferably in a business-to-business environment
- English - Advance
- Excellent Excel and PowerPoint skills. Extra: Power BI.
- Experienced leading a team
- Conversational commerce strategy experience

No Relocation support available

Business Unit Summary
- Mondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as _Trident_, _Oreo_, _Philadelphia_, and local jewels like _Clorets_ and _Bubbaloo_. We are leaders in the making of cream cheese, powdered beverages and confections—in fact, we make seven out of every 10 chewing gu

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