Sales & Experience Supervisor

hace 2 meses

Tlahuac, México Cartier A tiempo completo

Reference Code: 95458**Sales & Experience Supervisor**:

- México, MEX, MX- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Be part of one of the world most prestigious luxury brands. Cartier is hiring a Sales & Experience Manager for it's flagship boutique in Mexico.

**Key responsibilities**:
**COMMERCIAL PERFOMANCE**

ACHIEVE AND/OR EXCEED SALES PLANS AND LEAD BUSINESS DEVELOPMENT INITIATIVES
- Drives sales and care service team to consistently achieve or exceed sales targets
- Maximizes business opportunities by creating synergies and efficiency throughout the entire boutique.
- Responsible for implementing along with the Client Advisors, experiences according to the client profile. (Appoinments, events, animations, “The Art of Hosting”)
- Develops a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy.
- Interacts and supports client advisors by being on the sales floor accompanying them through the sales closures (coaching on the spot).
- Works with the boutique Director and the sales advisors to implement CRM strategies to improve new client acquisition and loyal client retention.
- Engages in the recruitment of clients for events.
- Develops and establishes a long lasting and sincere relationship with clients.
- Works with the different departments and managers to seize: the business analysis, the sales expectations, and the launching goals as growth opportunities.

**LEADERSHIP - INSPIRE AND TRANSMIT**
- Motivate and support the Boutique staff offering guidance and assistance as needed.
- Communicates and launches strategic actions related to the brand.
- Support the Boutique director in Building a high performing team by coaching, providing consistent feedback, and defining appropriate IDP’s and learning opportunities
- Provides the boutique Director qualitative feedback regarding the team performance as for the level of client service and sales, so that he/she can carry out the monthly OTO.
- Responsible for creating a positive and united work environment amongst all staff. - Implements branding guidelines (Grooming...)

**CLIENT DEVELOPMENT & CLIENT EXPERIENCE**

ENSURE EXCEPTIONAL CLIENT EXPERIENCE (CUSTOMER CENTRICITY) AND DEVELOP CLIENT RELATIONSHIPS IN THE LONG-TERM
- Trains and monitors the staff for the Sales Ceremony, ensuring they meet the Maison’s standards.
- Ensure that the team delivers an exceptional client experience, maintaining the highest level of courtesy and professionalism through the Cartier Sales Ceremony.
- Ensures that the advisors work on the development of long-term client relations, resulting in better business opportunities. (Getting to know our clients).
- Identify client development gaps; create solutions and strategies to execute. Ability to resolve and/or de-escalate complex client challenges independently.

**OPERATIONS & BUSINESS MODELS. KNOWLEDGE AND FULFILLMENT OF POLICIES AND PROCEDURES**
- Has a deep comprehension and knowledge of the brand and the complete range of products and services.
- Deeply comprehends and meets the operational and security procedures imposed by Cartier and Richemont.
- Ensure team members consistently adhere to proper execution of all procedures / compliance (ex. sales / finance procedures and cash management, security, and safety procedures, etc.)
- Ensures the adequate comprehension and execution of all the guidelines and procedures of the brand by the boutique personnel.
- Suggests solutions to problems related to clients within the framework of accepted policies and procedures.
- Partner with the Operations Manager to ensure fluidity of operations and support fellow boutique management with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs
- Be a co-leader in the continuous improvement project and mindset

**AMBASSADORSHIP & IMAGE**
- Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
- Demonstrate ability to establish strong rapport with partners in Corporate and leaders across the Maison
- Leads and acts under the Maison values.
- Seeks feedback from client advisors to ensure that the client service is carried out in an exceptional and memorable manner, as indicated by Cartier’s service quality standards.
- Directs and attends client events.
- Leads by example

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