Guest Service

hace 2 semanas

Playa del Carmen, México X Y P SA DE CV A tiempo completo

**Vacante para la empresa X Y P SA DE CV en Playa Del Carmen -Solidaridad, Quintana Roo**:
**Objetivo**:
Dar atención continua a los requerimientos, sugerencias y quejas de huéspedes para lograr una alta satisfacción.

**Actividades**:

- Solución de incidencias.
- Seguimiento a huéspedes y agencias VIP.
- Seguimiento a solicitudes de agentes de viajes.
- Seguimiento a quejas reportadas por huéspedes
- Seguimiento a quejas reportadas por representantes de agencias.
- Asistencia vía electrónica y telefónica a huéspedes.
- Comunicación continua con los departamentos operativos del hotel.

**Requisitos**:

- Inglés avanzado (oral y escrito).

**Nível de educación deseada**:
Media Superior

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Turismo / Hotelería

**Industria**:
Hotelería

**Habilidades**:

- FACILIDAD DE PALABRA
- VOCACION DE SERVICIO
- INGLES AVANZADO

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