Customer Services Supervisor

hace 4 semanas


México Ceva Logistics A tiempo completo

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?

**Requisitos**
- Lic. Comercio Internacional / Administración de empresas o afín.
- Ingles Avanzado.
- Conocimiento en cadena de suministro.
- Experiência en servicio al cliente.

**Funciones** del** **Rol**
- Supervisar la correcta ejecución del proceso de cotización, seguimiento, rastreo, entrega y facturación de productos y servicio al cliente.
- Proporcionar análisis básicos y especializados de las operaciones de servicio al cliente, como tasas de éxito, resolución de problemas, requerimientos de recursos, facturación.
- Establecer relaciones efectivas con clientes internos y externos para identificar oportunidades, resolver problemas.
- Asistir con el desarrollo de objetivos de servicio al cliente, proyectos o programas multifuncionales que incluyen presupuestos, plazos, materiales, personal y otros requerimientos del proyecto.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.


  • Customer Services

    hace 1 mes


    México MTA SpA A tiempo completo

    **Responsibility**: - Improve the effectiveness of customer service and facilitate organic growth; - Take responsibility for customer problems and follow up on their resolution; - Develop standard work procedures, adapting them to each customer; - Analyse statistics and compile ad hoc KPIs; - Maintain a prioritized workflow. **Requirements**: - Proven...


  • Ciudad de México Amazon A tiempo completo

    Customer Practice Manager, Professional Services The Amazon Web Services Professional Services team is looking for Customer Practice Managers who can lead customer journeys that accelerate business outcomes. This role is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling...


  • Ciudad de México Amazon A tiempo completo

    Customer Practice Manager, Professional Services The Amazon Web Services Professional Services team is looking for Customer Practice Managers who can lead customer journeys that accelerate business outcomes. This role is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling...


  • Ciudad de México, Ciudad de México Amazon A tiempo completo

    Are you a Data Analytics specialist? Do you have Data Warehousing, Hadoop/Data Lake experience? Do you like to solve the most complex and high scale (billions + records) data challenges in the world today? Do you like to work on-site in a variety of business environments, leading teams through high impact projects that use the newest data analytic...


  • Ciudad de México Connectingology A tiempo completo

    Descripción Importante empresa norteamericana esta en búsqueda de Customer Support Supervisor para su centro de contacto en México. **Requisitos**: **Experiência**: Manejo de personal Atención a clientes Cumplimiento e implementación de KPIs **Inglés**: Avanzado 4 years


  • Ciudad de México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Customer Support

    hace 1 mes


    México Tata Consultancy Services A tiempo completo

    Role: Customer Support Executive Location: Queretaro(Onsite) Greetings! Thank You


  • México Ria A tiempo completo

    Our Customer Care Expert may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each customer. Our Customer Care Expert will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Aligning to our organizational...

  • Customer Service

    hace 4 semanas


    México OPN Servicios de Consultoria A tiempo completo

    Roles and Responsibilities: - Work directly with the customers and the sales engineers to generate quotation for services and parts. **Manage spares parts ordering, receiving, and shipping ** Interact with customer to provide or gather administrative information to set up customer in ERP or set up as a vendor **Process invoice for services and parts **...


  • México Ria A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the Europe public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service. We are looking for an enthusiastic Customer Care Expert to join our dedicated...

  • Customer Service

    hace 1 mes


    México MTA Automotive A tiempo completo

    MTA Automotive Italian company requests for its plant located in Querétaro, México: **Customer Services** Responsibility: - Improve the effectiveness of customer service and facilitate organic growth; - Take responsibility for customer problems and follow up on their resolution; - Develop standard work procedures, adapting them to each customer; -...

  • Customer Service

    hace 1 mes


    México Trabaja en Intugo A tiempo completo

    **Customer service on site.** **Requires**: 6 MONTHS CUSTOMER SERVICE EXPERIENCE REQUIRED EXCELLENT ENGLISH COMMUNICATION SKILLS ARE A MUST **Activities**: *HANDLE INBOUND/OUTBOUND CALLS AND ADDRESS CUSTOMER CONCERNS AND INQUIRIES - ADDRESS CUSTOMER COMPLAINTS AND PROVIDE APPROPRIATE SOLUTIONS - EDUCATE CUSTOMERS ON THE PRODUCT AND SERVICES OFFERED BY THE...


  • México ISS Facility Services A tiempo completo

    ISS, una empresa líder en gestión de instalaciones y experiência en el lugar de trabajo, ofrece soluciones de creación de lugares que contribuyen a un mejor desempeño empresarial y hacen la vida más fácil, más productiva y placentera, todo entregado con altos estándares, a través de personas que se preocupan. ISS cree que las personas...


  • México ISS Facility Services A tiempo completo

    ISS, una empresa líder en gestión de instalaciones y experiência en el lugar de trabajo, ofrece soluciones de creación de lugares que contribuyen a un mejor desempeño empresarial y hacen la vida más fácil, más productiva y placentera, todo entregado con altos estándares, a través de personas que se preocupan. ISS cree que las personas...

  • Contract Analyst

    hace 1 mes


    Ciudad de México Dresden Partners A tiempo completo

    **Descripción**: Dresden Partners expertos en web technology, UX / UI, mobile and software development, con servicios near-shore staffing, tech international y local tech sourcing specialized. Estamos en búsqueda de talento para la posición: **Customer services | Contract Analyst | CDMX (Zona Rosa)** **Requisitos**: - Inglés conversacional avanzado...


  • Ciudad de México Marken A tiempo completo

    Description Title: Customer Service Team Lead Job Purpose: The Customer Service Team Lead will provide an enhanced level of customer services and operational support. You will oversee and ensure daily operations are completed in timely manner & according to company’s standards.  Main Duties and Responsibilities: Overseeing daily Customer...


  • Ciudad de México Marken A tiempo completo

    Title: Customer Service Team Lead Job Purpose: The Customer Service Team Lead will provide an enhanced level of customer services and operational support. You will oversee and ensure daily operations are completed in timely manner & according to company’s standards. Main Duties and Responsibilities: Overseeing daily Customer Services operations and...

  • Supervisor de Limpieza

    hace 3 semanas


    México ISS Facility Services A tiempo completo

    ISS es una empresa líder en gestión de instalaciones, enfocada a ofrecer experiências agradables en el lugar de trabajo, que contribuyan a un mejor desempeño empresarial, para hacer la vida más fácil, productiva y placentera para nuestros clientes, todo entregado con altos estándares. ISS cree que las personas crean lugares y los lugares crean...


  • Ciudad de México Gigamon A tiempo completo

    Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...


  • México Flexible Warehousing Solutions A tiempo completo

    **JOB PURPOSE** Sea Logistics Customer Care personnel support customers by providing helpful information, providing quotations, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining...