Training Specialist

hace 2 semanas

Mexicali, México Tri Source de Mexico A tiempo completo

Supports new hire induction and/or client training programs with excellence. Specifically, supports lead trainer by managing class attendance and associated reporting, troubleshoot system and equipment issues, troubleshoot and resolve login credential issues, address any and all behavior issues, and deliver required reporting for classes.
- Facilitate training for parts of New Hire training and/or induction with excellence.
- Support training material updates to ensure Induction materials are current at all times, through periodic reviews of content, notified changes, or internal department requests.
- Maintain product knowledge, processes, and documentation is current and updated. Provide real information and valid scenarios to classes, for skill practice, calibrations, and monitoring.
- Communicate with diverse audiences (e.g., employees, management, other sites,) to provide information and clarification regarding training programs, actions, policies, procedures and best practices.
- Evaluate the performance of agents using tools available such as assessments, observations, and provide recommendations under the guidance of the Training Manager.
- In partnership with Trainers deliver required reporting to Recruiting and Project/Operations Managers assessing each new hires performance during training so he/she can continue to have the proper support in operations. Update contact center agent's History, training hours, and training courses received through the registration after finishing each training class.
- Set up and maintain training facilities and related training materials.
- Monitors progress of new team members by coaching and developing for improvement and providing on-the-job training as needed.
- To manage class participants attendance and behavior (late, tardy, time off requests, & behavior issues) of the contact center agents in training, through new hire engagement and daily documentation in required training records.
- Manages change through effective communication support of change.
- Accepts change by demonstrating a positive attitude when change occurs.
- Keep track of daily attendance and punctuality on each new hire.
- Relay attendance issues or behavioral issues to the training manager daily, including completion and delivery of documentation.
- Maintain positive, consistent and effective communication.
- Support & Monitor progress of new team members in a ‘nesting’ or ‘OJT’ environment - assisting with coaching and development of employees.
- Respond appropriately to learner needs (clarification, examples, feedback, coaching & listening).

Tipo de puesto: Tiempo completo

Horario:

- Turno de 10 horas

Lugar de trabajo: Una ubicación

Fecha de inicio prevista: 23/01/2023

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