Order Management Sme
hace 2 semanas
**Job description**:
This is an Order Management role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives.
**_ Responsibilities: _**
- Responsible for orders to be processed effectively and efficiently; ship and deliver per business and partner expectations, including shipment track & trace to delivery and invoice.
- Acts as a first point of contact for regular, on-going customer accounts for daily operational matters.
- Ensure orders are executed to meet service level agreements and supply chain requirements to deliver exceptional customer experience.
- Resolves operational issues that may arise from the end-to-end Supply Chain process (e.g., order status, returns, and deliveries, invoicing, and financial post
- sales programs).
- Engages cross-functionally to resolve issues (e.g., sales teams, other supply chain, logistics, finance, compliance) as they relate to customer needs.
- Drives efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
- Accountable to manage and action operational metrics to deliver efficiencies.
- Mentors’ junior-level staff.
- Identifies opportunities for process improvement and develops recommendations.
**_ Education and Experience Required: _**
- First level university degree or equivalent experience; may have advanced university degree.
- Typically 4-6 years of related experience (e.g., supply chain, customer service, procurement, financial management).
**_ Knowledge and Skills: _**
- Strong understanding of supply chain processes (plan, source, make deliver).
- Knowledge of S4-SAP, Order To Cash processes, is required
- Knowledge of financials tied to supply chain operations (invoices, credits, returns)
- Very strong analytical and data modeling skills.
- Mastery in English and local language.
- Proven relationship management skills.
- Strong knowledge of Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis, and financial modeling.
- Advanced analytical skills to use Digital Supply Chain tools to identify process opportunities and drive actions.
- Strong project management skills to lead cross-functional teams; recognized as Subject Matter Expert.
- Strong business acumen and technical knowledge within area of responsibility.
- Strong Understanding of HP's overall supply chain strategy.
- Developed leadership skills including team building and conflict resolution and management.
- Advanced Influencing and communication skills with ability to convey impact messages clearly (verbal, written and presentation) to internal and external peers and management.
- Demonstrated leadership, teamwork, and collaboration skills.
- Ability to make decisions with limited information and translate it into proper level of communication as required.
**Disclaimer
-
Order Management Subject Matter Expert
hace 2 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary** We are seeking a dynamic and driven Specialist for our Order Management team to serve as the Subject Matter Expert (SME). This role is crucial in supporting the team’s operational needs, solving complex problems, and driving improvements across processes and documentation. The Specialist will be responsible for removing roadblocks, acting...
-
Order Management Specialist
hace 1 mes
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo**Job Description:**As a key member of the US Customer Operations Indirect team, this Order Management role supports the US Market by executing orders to meet service level agreements and supply chain requirements. The ideal candidate will have strong partner engagement skills and be accountable for order execution and backlog management to deliver...
-
Order Fulfillment Sme
hace 5 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job description**: This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. **_ Responsibilities: _** - Responsible for orders to...
-
Order Fulfillment Sme
hace 6 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job description**: This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. - **_ Responsibilities: _** - Responsible for orders to...
-
Order Management Operations Lead
hace 2 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoJob DescriptionWe are seeking a highly skilled Order Management Operations Lead to join our team at Hewlett Packard. This key role is crucial in driving operational efficiency, process improvements, and data-driven decision-making across our order management functions.About the Role:As an Order Management Operations Lead, you will be responsible for...
-
Order Management Representative
hace 8 meses
Tlaquepaque, México Hewlett Packard A tiempo completoThis is a customer-facing role that manages the order and shipment process for HP products and services with HP’s corporate end customers as well as our indirect channel partners (those who sell to end customers). This role monitors and problem solves so that the operational flow of orders from initial order capture in our SAP system through to final...
-
Order Management Specialist
hace 2 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo**Job Overview**Hewlett Packard is seeking an Order Management Specialist to join its US Customer Operations Indirect team, supporting the US Market. This customer-facing role involves strong partner engagement and is accountable for order execution, backlog management, and supply chain requirements.**Key Responsibilities:**Process orders effectively and...
-
Order Fulfillment Specialist
hace 4 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoJob Title: Order Fulfillment SmeJob Summary:This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. The successful candidate will be a customer-facing professional with strong partner engagement skills. They will be accountable for order execution, backlog management, and supply chain requirements to enable...
-
Sc Customer Operations Order Management
hace 1 mes
Tlaquepaque, México Hewlett Packard A tiempo completo**Job description**: This is an Order Management role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. - **_ Responsibilities: _** - Acts as a first point of...
-
Supplies Order Management Specialist
hace 2 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo**Job Overview**Hewlett Packard is a global leader in digital printing solutions, seeking an experienced Supplies Order Management Specialist to join our Industrial Print Sales Operations team.This role will be responsible for overseeing the supply chain process, collaborating with internal stakeholders and 3rd party suppliers to resolve issues, and ensuring...
-
Supplies Order Management
hace 5 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**About the organization** The HP Industrial Division is a growing business unit that provides world-class digital printing solutions, unlocks new business opportunities, and drives profitable growth in Industrial Printing. As solid market leaders we have been able to consolidate as technology innovators, market disrupters and profit generators for our...
-
Order Fulfillment Specialist
hace 4 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo**Job Summary:**As a key member of the US Customer Operations Indirect team at Hewlett Packard, this Order Fulfillment role supports the US Market. The successful candidate will be responsible for order execution, backlog management, and customer facing interactions. Strong partner engagement and communication skills are essential to ensure HP financial...
-
Order Fulfillment Expert
hace 2 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoJob OverviewHewlett Packard is seeking an experienced Order Fulfillment Expert to join our US Customer Operations Indirect team. As a key member of the team, you will be responsible for delivering exceptional customer experience by ensuring seamless order execution and efficient supply chain operations.The ideal candidate will have a strong understanding of...
-
Order Management- Internship
hace 5 meses
Tlaquepaque, México Hewlett Packard Enterprise A tiempo completoOrder Management - Internship This role has been designated as ‘Office’, which means you will primarily work from an HPE office. **_ Job Description_** - Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we...
-
Sc Customer Operations Order Fulfillment
hace 6 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job description**: This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. - **_ Responsibilities: _** - Acts as a first point of...
-
Sc Customer Operations Order Fulfillment
hace 2 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job description**: This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. - **_ Responsibilities: _** - Acts as a first point of...
-
Order Fulfillment Customer Service Representative
hace 5 meses
Tlaquepaque, México Hewlett Packard A tiempo completoThis role is a Customer Engagement Management Advisor II within the US Consumer Order Management team. Our charter is to deliver Total Partner Experience through process efficiencies, internal/external collaboration, teamwork, and process knowledge while contributing to HP’s financial goals. - _ Responsibilities:_ - Acts as a first point of contact for...
-
Order Fulfillment Subject Matter Expert
hace 6 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job description**: This is a lead order fulfillment and CSR role within the Canadian Customer Operations Organization. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. Be able to lead others and take on special initiatives in the...
-
Representative, Audit, Order Support
hace 3 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview: **Recruiter: Alma Martinez** **This position reports to: Azucena Castellanos** ** STATEMENT**: The Representative, Order Support Audit will be responsible for providing information and support to Member Services representatives and other departments. This role will act as the initial point of contact for representatives with questions on updated...
-
Sales Support Management
hace 6 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for managing the order entry process, maintaining customer records and CRM data, and assisting with sales forecasting. The role monitors inventory, identifies process improvements, and offers support to the sales team. The role facilitates communication with internal and external stakeholders throughout the sales...