Sc Customer Operations Order Fulfillment
hace 7 meses
**Job description**:
This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives.
- **_ Responsibilities: _**
- Acts as a first point of contact for regular, on-going customer accounts and some "top tier" customers, on daily operational matters.
- Ensure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience.
- Resolve operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post
- sales programs).
- Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
- Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
- Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
- Accountable for order execution and backlog management; orders processed effectively and efficiently; ship and deliver per business and partner expectations, including shipment track and trace to delivery.
- Responsible for Total Order to Cash Cycle (Order entry to Invoicing)
- Utilize track-n-trace as a competitive advantage to meet customer RDD requirements.
- Customer Facing
- Partner with Contracts/GTS/Credit to meet/exceed customer requirements.
- Partner with SC and Logistics Network to meet/exceed customer requirements.
- OM Compliance
- SOX, SAB101, SOD, Records Retention
- **_ Education and Experience Required: _**
- First level university degree or equivalent experience.
- Typically, 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
- **_ Knowledge and Skills: _**
- Strong communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.
- Intermediate understanding of moderately complex internal operational issues.
- S4 Knowledge is desired.
- Advanced MS Excel knowledge is required
- Developed problem-solving and analytical skills.
- Broad knowledge of the end-to-end process of Supply Chain operations.
- Developing knowledge of local legal compliance issues.
- Demonstrated teamwork and collaboration skills.
-
Sc Customer Operations Order Fulfillment
hace 3 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job description**: This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. - **_ Responsibilities: _** - Acts as a first point of...
-
Sc Customer Operations Order Management
hace 2 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job description**: This is an Order Management role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. - **_ Responsibilities: _** - Acts as a first point of...
-
Order Fulfillment Customer Service Representative
hace 6 meses
Tlaquepaque, México Hewlett Packard A tiempo completoThis role is a Customer Engagement Management Advisor II within the US Consumer Order Management team. Our charter is to deliver Total Partner Experience through process efficiencies, internal/external collaboration, teamwork, and process knowledge while contributing to HP’s financial goals. - _ Responsibilities:_ - Acts as a first point of contact for...
-
Market Sc Operations
hace 7 meses
Tlaquepaque, México Hewlett Packard A tiempo completoHP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. We are a company full of makers, dreamers, thinkers and inventors. We innovate to make an impact on the planet and contribute to humanity. Our culture shapes how we create technology that inspires ambitious and meaningful...
-
Order Fulfillment Subject Matter Expert
hace 7 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job description**: This is a lead order fulfillment and CSR role within the Canadian Customer Operations Organization. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. Be able to lead others and take on special initiatives in the...
-
Order Fulfillment Sme
hace 7 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job description**: This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. - **_ Responsibilities: _** - Responsible for orders to...
-
Order Fulfillment Sme
hace 7 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job description**: This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. **_ Responsibilities: _** - Responsible for orders to...
-
Customer Operations Specialist
hace 3 semanas
Tlaquepaque, México Hewlett Packard A tiempo completoThis is an Order Fulfilment role within the US Customer Operations Commercial Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. **Responsibilities**: - Acts as a first point of contact for...
-
Customer Service Representative
hace 3 meses
Tlaquepaque, México Hewlett Packard A tiempo completoThis role is a Customer Service Representative within the US Customer Operations team. Our charter is to deliver Total Customer Experience through process efficiencies, internal/external collaboration, teamwork, and process knowledge while contributing to HP’s financial goals. This is an excellent opportunity for you to grow your knowledge of large-scale...
-
Supply Chain Customer Operations
hace 2 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job description**: This is a Customer Operations role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. - **_ Responsibilities: _** - Acts as a first point of...
-
Personal Systems Indirect Customer Service
hace 7 meses
Tlaquepaque, México Hewlett Packard A tiempo completoThis role is a US PS Indirect Customer Service Representative within the US Commercial Order Fulfillment team. Our charter is to deliver Total Partner Experience through process efficiencies, internal/external collaboration, teamwork and process knowledge while contributing to HP’s financial goals. **_ Responsibilities: _** - Acts as a first point of...
-
Customer Operations Team Lead
hace 2 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoOrder Fulfilment Specialist RoleThis is an Order Fulfilment role within the US Customer Operations Commercial Indirect team, supporting the US Market. As a key member of this team, you will be responsible for order execution, backlog management, and ensuring exceptional customer experience.Responsibilities:Act as the first point of contact for regular,...
-
Finance Intern for North America Customer
hace 7 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Description -** Internship description: The North American Customer Operations organization is focused on delivering an excellent Customer Experience for HP customers. As an intern in the Order Fulfillment for North America market, you will contribute through specific projects focused on Dispute resolution and avoidance process execution, data analytics,...
-
Order Management Sme
hace 2 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job description**: This is an Order Management role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. **_ Responsibilities: _** - Responsible for orders to...
-
Supervisor, Sc Operations
hace 3 meses
Tlaquepaque, México GXO Opportunity A tiempo completoEn GXO estamos en busca de nuestro próximo **Supervisor, SC Operations** para nuestro equipo en **Guadalajara.** En GXO diseñamos las cadenas de suministro más rápidas, inteligentes y eficientes. Tenemos un compromiso con la INNOVACION que CAMBIA LAS REGLAS DEL JUEGO y es una de las características que definen la tecnología logística de GXO. Estamos...
-
Vendor Compliance Account Support
hace 7 meses
Tlaquepaque, México Hewlett Packard A tiempo completoThis role is as Dispute Support for US Vendor compliance accounts. Our charter is to deliver Total Partner Experience through process efficiencies, internal/external collaboration, teamwork, and process knowledge while contributing to HP’s financial goals. This is an excellent opportunity for you to grow your knowledge of large-scale supply chain best...
-
Customer Operations Manager
hace 4 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary** **Description** Lead the US Order Management Team delivering superior customer experience; achieving business requirements; partnering with customers and internal HP Supply chain teams - Accountable for order execution and backlog management; orders processed effectively and efficiently; ship and deliver per business and partner...
-
Order Management Operations Lead
hace 2 meses
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoJob DescriptionWe are seeking a highly skilled Order Management Operations Lead to join our team at Hewlett Packard. This key role is crucial in driving operational efficiency, process improvements, and data-driven decision-making across our order management functions.About the Role:As an Order Management Operations Lead, you will be responsible for...
-
Order Management Specialist
hace 3 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoAbout Hewlett Packard">Hewlett Packard is a leading technology company that empowers businesses and individuals to thrive in an ever-changing world.">Job Summary">We are seeking an experienced Order Management Specialist to join our US Customer Operations Indirect team. As an Order Management Specialist, you will play a critical role in ensuring seamless...
-
Customer Operations Supply Chain Program Manager
hace 3 meses
Tlaquepaque, México Hewlett Packard A tiempo completoServe as the primary interface with the Indirect Channel Partner (Customer) addressing HP Supply Chain operational performance. Lead cross functional teams to address, solve and manage improvement plans to achieve operational excellence. **Key Responsibilities**: - Channel partner advocate within Supply Chain Operations. - Drive performance improvements...