Order Fulfillment Subject Matter Expert

hace 6 meses

Tlaquepaque, México Hewlett Packard A tiempo completo

**Job description**:
This is a lead order fulfillment and CSR role within the Canadian Customer Operations Organization. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. Be able to lead others and take on special initiatives in the customer operations sphere
- **_ Responsibilities: _**
- Responsible for orders to be processed effectively and efficiently; ship and deliver per business and partner expectations, including shipment track & trace to delivery and invoice.
- Acts as a first point of contact for regular, on-going customer accounts for daily operational matters.
- Ensure orders are executed to meet service level agreements and supply chain requirements to deliver exceptional customer experience
- Resolves operational issues that may arise from the end-to-end Supply Chain process (e.g., order status, returns, and deliveries, invoicing, and financial post
- sales programs).
- Engages cross-functionally to resolve issues (e.g., sales teams, other supply chain, logistics, finance, compliance) as they relate to customer needs.
- Drives efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
- Accountable to manage and action operational metrics to deliver efficiencies.
- Mentors junior-level staff.
- Identifies opportunities for process improvement and develops recommendations.
- **_ Education and Experience Required: _**
- First level university degree or equivalent experience; may have advanced university degree.
- Typically 4-6 years of related experience (e.g., supply chain, customer service, procurement, financial management).
- **_ Knowledge and Skills: _**
- Strong understanding of supply chain processes (plan, source, make deliver).
- Knowledge of S4-SAP, Order To Cash processes, is required
- Knowledge of financials tied to supply chain operations (invoices, credits, returns)
- Very strong analytical and data modeling skills.
- Mastery in English and local language.
- Proven relationship management skills.
- Strong knowledge of Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis, and financial modeling.
- Advanced analytical skills to use Digital Supply Chain tools to identify process opportunities and drive actions.
- Strong project management skills to lead cross-functional teams; recognized as Subject Matter Expert.
- Strong business acumen and technical knowledge within area of responsibility.
- Strong Understanding of HP's overall supply chain strategy.
- Developed leadership skills including team building and conflict resolution and management.
- Advanced Influencing and communication skills with ability to convey impact messages clearly (verbal, written and presentation) to internal and external peers and management.
- Demonstrated leadership, teamwork, and collaboration skills.
- Ability to make decisions with limited information and translate it into proper level of communication as required.

  • Order Management Subject Matter Expert

    hace 2 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** We are seeking a dynamic and driven Specialist for our Order Management team to serve as the Subject Matter Expert (SME). This role is crucial in supporting the team’s operational needs, solving complex problems, and driving improvements across processes and documentation. The Specialist will be responsible for removing roadblocks, acting...

  • Order Fulfillment Expert

    hace 2 semanas

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job OverviewHewlett Packard is seeking an experienced Order Fulfillment Expert to join our US Customer Operations Indirect team. As a key member of the team, you will be responsible for delivering exceptional customer experience by ensuring seamless order execution and efficient supply chain operations.The ideal candidate will have a strong understanding of...

  • Supplies Order Management

    hace 5 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **About the organization** The HP Industrial Division is a growing business unit that provides world-class digital printing solutions, unlocks new business opportunities, and drives profitable growth in Industrial Printing. As solid market leaders we have been able to consolidate as technology innovators, market disrupters and profit generators for our...

  • Order Fulfillment Specialist

    hace 4 semanas

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    **Job Summary:**As a key member of the US Customer Operations Indirect team at Hewlett Packard, this Order Fulfillment role supports the US Market. The successful candidate will be responsible for order execution, backlog management, and customer facing interactions. Strong partner engagement and communication skills are essential to ensure HP financial...

  • Order Fulfillment Sme

    hace 5 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job description**: This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. **_ Responsibilities: _** - Responsible for orders to...

  • Order Fulfillment Sme

    hace 6 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job description**: This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. - **_ Responsibilities: _** - Responsible for orders to...

  • Order Fulfillment Specialist

    hace 4 semanas

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job Title: Order Fulfillment SmeJob Summary:This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. The successful candidate will be a customer-facing professional with strong partner engagement skills. They will be accountable for order execution, backlog management, and supply chain requirements to enable...

  • Order Management Sme

    hace 2 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job description**: This is an Order Management role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. **_ Responsibilities: _** - Responsible for orders to...

  • Order Fulfillment Customer Service Representative

    hace 5 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    This role is a Customer Engagement Management Advisor II within the US Consumer Order Management team. Our charter is to deliver Total Partner Experience through process efficiencies, internal/external collaboration, teamwork, and process knowledge while contributing to HP’s financial goals. - _ Responsibilities:_ - Acts as a first point of contact for...

  • Sc Customer Operations Order Fulfillment

    hace 6 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job description**: This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. - **_ Responsibilities: _** - Acts as a first point of...

  • Sc Customer Operations Order Fulfillment

    hace 2 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job description**: This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. - **_ Responsibilities: _** - Acts as a first point of...

  • Industrial Print Sales Operations Specialist

    hace 2 semanas

    Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Hewlett Packard Enterprise is seeking a skilled Industrial Print Sales Operations Specialist to join our team. The successful candidate will be responsible for managing the creation, delivery, receipt, and validation of contracts and related documentation used in the sales process for Industrial Print products and services.Job Responsibilities:Prepares and...

  • Bilingual Customer Service Representative

    hace 5 meses

    Tlaquepaque, México Wipro A tiempo completo

    Essential Job Functions / Responsibilities: - Handle member telephone inquiries regarding their Healthcare Policy. - Research, resolve and respond in real time to member inquiries to provide first contact resolution. - Must be flexible, open to feedback and ongoing training. - Follow through to ensure all questions and issues are resolved to the customers...

  • Latin America Ps Fulfillment Planner

    hace 6 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Attainment management for LATAM Personal systems (Market Share and SAB) - Inventory management: HOI, Aged, On hand and In transit - Review KPI's regularly to ensure we operate - Identifies opportunities for process improvement and develops recommendations. - Provides support and aligns the exeuction with market category as "one...

  • Strategic Financial Advisor

    hace 1 semana

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    At Hewlett Packard, we drive technology innovation that improves people's lives. Our collaborative team of visionaries works together to advance the way the world works and lives.We are seeking a Strategic Financial Advisor with expertise in leasing processes and accounting/regulatory aspects. This role involves working with cross-functional teams to...

  • Global Business Solutions Expert

    hace 2 semanas

    Tlaquepaque, Jalisco, México Micron Memory Malaysia Sdn Bhd A tiempo completo

    Job DescriptionWe are seeking a skilled Global Business Solutions Expert to join our team at Micron Memory Malaysia Sdn Bhd. As a key member of our organization, you will play a crucial role in driving business growth and success.About the RolePartner with senior leaders across various business groups to develop and implement people programs that drive...

  • Industrial Print Contracts Administrator Position

    hace 2 semanas

    Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    About the RoleThe Industrial Print Contracts Administrator will be a crucial part of our Sales Operations team. This position is responsible for managing contracts and related documentation for Industrial Print products and services. The successful candidate will apply their subject matter knowledge to solve complex business issues within established...

  • Operations Fulfillment Specialist for US Market

    hace 2 semanas

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job OverviewThis is an exciting opportunity to join the US Customer Operations Indirect team at Hewlett Packard as an Order Fulfillment Specialist. As a key member of this team, you will play a vital role in supporting the US Market by executing orders efficiently and effectively.About the RoleWe are seeking a highly skilled and experienced individual with...

  • Supply Chain Optimization Expert

    hace 4 semanas

    Tlaquepaque, Jalisco, México Micron A tiempo completo

    Job SummaryMicron Technology is seeking a highly skilled Inventory Management Analyst to join our Supply Chain organization. As a key member of our team, you will be responsible for developing and implementing business processes and plans with internal stakeholders to drive continuous improvement efforts.Key ResponsibilitiesDevelop and implement business...

  • Sr. Inventory Management Specialist

    hace 4 semanas

    Tlaquepaque, Jalisco, México Micron A tiempo completo

    About the RoleWe are seeking a highly skilled Sr. Inventory Management and Optimization Analyst to join our team at Micron Technology.As a key member of our Supply Chain organization, you will be responsible for developing and managing supply chain policies, inventory business processes, and inventory optimization models.With a focus on driving business...