Order Fulfillment Sme

hace 7 meses

Tlaquepaque, México Hewlett Packard A tiempo completo

**Job description**:
This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives.
- **_ Responsibilities: _**
- Responsible for orders to be processed effectively and efficiently; ship and deliver per business and partner expectations, including shipment track & trace to delivery and invoice.
- Acts as a first point of contact for regular, on-going customer accounts for daily operational matters.
- Ensure orders are executed to meet service level agreements and supply chain requirements to deliver exceptional customer experience
- Resolves operational issues that may arise from the end-to-end Supply Chain process (e.g., order status, returns, and deliveries, invoicing, and financial post
- sales programs).
- Engages cross-functionally to resolve issues (e.g., sales teams, other supply chain, logistics, finance, compliance) as they relate to customer needs.
- Drives efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
- Accountable to manage and action operational metrics to deliver efficiencies.
- Mentors junior-level staff.
- Identifies opportunities for process improvement and develops recommendations.
- **_ Education and Experience Required: _**
- First level university degree or equivalent experience; may have advanced university degree.
- Typically 4-6 years of related experience (e.g., supply chain, customer service, procurement, financial management).
- **_ Knowledge and Skills: _**
- Strong understanding of supply chain processes (plan, source, make deliver).
- Knowledge of S4-SAP, Order To Cash processes, is required
- Knowledge of financials tied to supply chain operations (invoices, credits, returns)
- Very strong analytical and data modeling skills.
- Mastery in English and local language.
- Proven relationship management skills.
- Strong knowledge of Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis, and financial modeling.
- Advanced analytical skills to use Digital Supply Chain tools to identify process opportunities and drive actions.
- Strong project management skills to lead cross-functional teams; recognized as Subject Matter Expert.
- Strong business acumen and technical knowledge within area of responsibility.
- Strong Understanding of HP's overall supply chain strategy.
- Developed leadership skills including team building and conflict resolution and management.
- Advanced Influencing and communication skills with ability to convey impact messages clearly (verbal, written and presentation) to internal and external peers and management.
- Demonstrated leadership, teamwork, and collaboration skills.
- Ability to make decisions with limited information and translate it into proper level of communication as required.

  • Order Fulfillment Sme

    hace 7 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job description**: This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. **_ Responsibilities: _** - Responsible for orders to...

  • Order Fulfillment Subject Matter Expert

    hace 7 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job description**: This is a lead order fulfillment and CSR role within the Canadian Customer Operations Organization. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. Be able to lead others and take on special initiatives in the...

  • Order Management Sme

    hace 2 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job description**: This is an Order Management role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. **_ Responsibilities: _** - Responsible for orders to...

  • Order Fulfillment Customer Service Representative

    hace 6 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    This role is a Customer Engagement Management Advisor II within the US Consumer Order Management team. Our charter is to deliver Total Partner Experience through process efficiencies, internal/external collaboration, teamwork, and process knowledge while contributing to HP’s financial goals. - _ Responsibilities:_ - Acts as a first point of contact for...

  • Sc Customer Operations Order Fulfillment

    hace 7 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job description**: This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. - **_ Responsibilities: _** - Acts as a first point of...

  • Sc Customer Operations Order Fulfillment

    hace 3 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job description**: This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. - **_ Responsibilities: _** - Acts as a first point of...

  • Order Management Subject Matter Expert

    hace 3 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** We are seeking a dynamic and driven Specialist for our Order Management team to serve as the Subject Matter Expert (SME). This role is crucial in supporting the team’s operational needs, solving complex problems, and driving improvements across processes and documentation. The Specialist will be responsible for removing roadblocks, acting...

  • Supply Chain Procurement Operations Analyst

    hace 2 semanas

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    About the RoleThis is a dynamic position within the procurement team at Hewlett Packard. As an Internal Orders Procurement Ops Analyst, you will play a crucial role in ensuring compliance with regulatory requirements and order fulfillment for HP equipment.The ideal candidate will have excellent communication skills, be detail-oriented, and have a strong...

  • Internal Orders Procurement Ops Analyst

    hace 2 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** This role is responsible of validating internal requisitions for HP equipment to ensure compliance with regulatory requirements and order fulfillment. The team member is also responsible of assisting users regarding the P360 process for ordering HP equipment. This includes the P360 Ariba interface but also support related to the order...

  • Personal Systems Indirect Customer Service

    hace 7 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    This role is a US PS Indirect Customer Service Representative within the US Commercial Order Fulfillment team. Our charter is to deliver Total Partner Experience through process efficiencies, internal/external collaboration, teamwork and process knowledge while contributing to HP’s financial goals. **_ Responsibilities: _** - Acts as a first point of...

  • Finance Intern for North America Customer

    hace 7 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Description -** Internship description: The North American Customer Operations organization is focused on delivering an excellent Customer Experience for HP customers. As an intern in the Order Fulfillment for North America market, you will contribute through specific projects focused on Dispute resolution and avoidance process execution, data analytics,...

  • Vendor Compliance Account Support

    hace 7 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    This role is as Dispute Support for US Vendor compliance accounts. Our charter is to deliver Total Partner Experience through process efficiencies, internal/external collaboration, teamwork, and process knowledge while contributing to HP’s financial goals. This is an excellent opportunity for you to grow your knowledge of large-scale supply chain best...

  • Customer Service Representative

    hace 3 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    This role is a Customer Service Representative within the US Customer Operations team. Our charter is to deliver Total Customer Experience through process efficiencies, internal/external collaboration, teamwork, and process knowledge while contributing to HP’s financial goals. This is an excellent opportunity for you to grow your knowledge of large-scale...

  • Order Fulfillment and Customer Experience Specialist

    hace 2 meses

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    OverviewHewlett Packard is a technology leader that operates in over 170 countries, striving to create innovative solutions for a better world.We're looking for talented individuals who can help us achieve our goals and make a meaningful difference.

  • Bilingual Customer Service Representative

    hace 7 meses

    Tlaquepaque, México Wipro A tiempo completo

    Essential Job Functions / Responsibilities: - Handle member telephone inquiries regarding their Healthcare Policy. - Research, resolve and respond in real time to member inquiries to provide first contact resolution. - Must be flexible, open to feedback and ongoing training. - Follow through to ensure all questions and issues are resolved to the customers...

  • Supplies Order Management

    hace 6 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **About the organization** The HP Industrial Division is a growing business unit that provides world-class digital printing solutions, unlocks new business opportunities, and drives profitable growth in Industrial Printing. As solid market leaders we have been able to consolidate as technology innovators, market disrupters and profit generators for our...

  • Business Operations Strategist

    hace 3 semanas

    Tlaquepaque, Jalisco, México Micron A tiempo completo

    Job OverviewMicron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence. Our vision is to enrich life for all through cutting-edge technology.Job DescriptionThe specified role entails coordinating direction of sample shipments, working with PDT Team, NPI samples planning,...

  • Data Operations and Analytics Specialist

    hace 4 semanas

    Tlaquepaque, Jalisco, México Micron A tiempo completo

    About the RoleWe are seeking a highly skilled Data Operations and Analytics Specialist to join our team. This role is responsible for coordinating direction of sample shipments, tracking qualification and transition progress, and creating reports to track current quarter metrics. The ideal candidate will have excellent communication skills and be able to...

  • SSD Operations Manager

    hace 4 semanas

    Tlaquepaque, Jalisco, México Micron A tiempo completo

    At Micron, we're leading the charge in innovating memory and storage solutions. As an experienced professional in Business Operations, you'll play a crucial role in coordinating new product introductions, ensuring uninterrupted supply for key customers, and driving business growth.About the RoleWe're seeking a skilled Business Operations Specialist to lead...

  • Supply Chain Business Operations Specialist

    hace 4 semanas

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job DescriptionWe are seeking a Supply Chain Business Operations Specialist to join our team at Hewlett Packard. This role will be responsible for managing a broad range of supply chain order fulfillment processes, including inventory analysis and planning, demand management.Develop and implement efficient processes to meet business objectives.Train and...