Customer Service Representative
hace 1 mes
Customer Service Representative
- REALISATIONS CLES ATTENDUES Gestion des commandes et livraisons - Capte, enregistre et traite les commandes des clients conformément à leurs besoins, leur contrat et niveau de service défini - Propose des alternatives produit en cas de retrait d'un produit ou de rupture de stock - Le cas échéant, optimise, planifie et coordonne les livraisons avec les clients et les partenaires Suivi de l'exécution - Gère le portefeuille des commandes client et assure le suivi de l'exécution - Assure la liaison avec les partenaires concernés pour garantir le respect des délais de livraison et de l'engagement de service - Prévient de manière proactive le client en cas de problème, de retard ou d'incapacité à honorer l'engagement de service, et recherche une solution pour le client - Informe et effectue un suivi auprès des clients Gestion des demandes - Capte les demandes et les réclamations des clients - Analyse et apporte une résolution ou une réponse appropriée aux problèmes - Contacte, effectue un suivi et tire le bilan (close-the-loop) avec le client - Réalise une première analyse des causes à l'origine du problème et met en œuvre les actions correctives appropriées pour éviter sa réapparition. - Partage les problèmes récurrents avec les partenaires internes concernés afin de trouver des solutions Soutien aux ventes - Saisit les opportunités de vente liées aux commandes, aux demandes et à la gestion du portefeuille client Application et amélioration des méthodes de travail - Applique les standards et les procédures (y compris les règles de contrôle interne, embargos, etc.). - Contribue à l'amélioration continue pour faire progresser les méthodes de travail et la satisfaction des clients
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Customer Service Representative Team Leader
hace 3 semanas
Querétaro, Qro., México Watlow Electric Manufacturing, Inc. A tiempo completoUna oportunidad de crecer con nosotros ¿Disfrutarías trabajar en el acelerado mundo de la tecnología industrial? Si es así, te tenemos una oportunidad sobresaliente para unirte a nuestro Equipo Watlow, donde trabajamos con muchas de las más grandes compañías como líderes en tecnología y soluciones. Estamos generando impactos positivos cada día que...
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Customer Service Representative
hace 4 meses
Querétaro, Qro., México AB SOLUTIONS RYS A tiempo completoEMPRESA CON ENFOQUE EN LA INDUSTRIA DEL EMPAQUE PARA LA FABRICACIÓN DE ETIQUETAS, BUSCA TU TALENTO COMO: **CUSTOMER SERVICE REPRESENTATIVE** - **Funciones**:_ - Fungir como enlace de comunicación entre los clientes y la organización. - Brindar seguimiento y atención a las necesidades del cliente. - Búsqueda de soluciones y anticipación a las...
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Customer Service Representative
hace 3 meses
Querétaro, Qro., México Eaton A tiempo completoEaton’s Corporate Sector division is currently seeking a Customer Service Representative. **What you’ll do**: The analyst is responsible for supporting Customer Service, eCommerce, Marketing, Operations and Logistics teams. Responsibilities will include, but are not limited to; daily, weekly, and monthly KPI reporting and data analysis, creating weekly...
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Customer Service Representative
hace 2 meses
Querétaro, Qro., México AB SOLUTIONS RYS A tiempo completoCOMPANY WITH A FOCUS ON THE PACKAGING INDUSTRY FOR THE MANUFACTURE OF LABELS, IS LOOKING FOR YOUR TALENT AS: **CUSTOMER SERVICE REPRESENTATIVE** **Functions**: - Act as a communication link between customers and the organization. - Provide follow-up and attention to customer needs. - Search for solutions and anticipation of customer and area needs. -...
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Customer Service Representative Olac
hace 3 meses
Querétaro, Qro., México Ansell A tiempo completo**Customer Service Representative OLAC** **-** **(**30007865**)** **Description** Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of...
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Customer Service Representative
hace 2 meses
Querétaro, Qro., México Wego Chemical Group, LP A tiempo completoWego Chemical Group is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North America, LATAM, & EMEA with end-to-end supply chain solutions from across the globe. Our team has been operating for over 45 years,...
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Bilingual Customer Service Representative
hace 2 meses
Querétaro, Qro., México Speed FC Cart.com A tiempo completo**Join the Team as a Bilingual Customer Service Representative!** Looking for a place where you can grow, learn, and make a difference every day? **What You'll Do**: - Address customer inquiries, solve problems efficiently, and ensure a positive and professional experience every time. - Collaborate with different teams to ensure customer satisfaction and...
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Bilingual Customer Service Representative
hace 2 meses
Querétaro, Qro., México Speed FC Cart.com A tiempo completo**Join the Team as a Bilingual Customer Service Representative!** Looking for a place where you can grow, learn, and make a difference every day? **What You'll Do**: - Address customer inquiries, solve problems efficiently, and ensure a positive and professional experience every time. - Collaborate with different teams to ensure customer satisfaction and...
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Customer Service Representative
hace 1 mes
Querétaro, Qro., México Michelin A tiempo completoCustomer Service Representative - ABOUT MICHELIN Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital...
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Customer Service Representative
hace 3 meses
Querétaro, Qro., México Michelin A tiempo completoCustomer Service Representative - About Michelin Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital...
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Customer Service Representative
hace 3 semanas
Querétaro, Qro., México Eaton A tiempo completoEaton’s Corporate Sector division is currently seeking a Customer Service Representative. **What you’ll do**: **Job Summary** **Responsibilities**: A. Fulfill order management related activities for distributors C. Identify and implement process improvements D. Maintain daily usage of the Customer 360 tool E. Change notice management F. Facilitate...
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Customer Service Representative
hace 2 meses
Querétaro, Qro., México Eaton A tiempo completoEaton’s Corporate Sector division is currently seeking a Customer Service Representative. **What you’ll do**: **Job summary** **Job responsibilities** A. Fulfill order management related activities for distributors C. Identify and implement process improvements D. Maintain daily usage of the Customer 360 tool E. Change notice management F. Facilitate...
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Customer Service Representative
hace 2 meses
Querétaro, Qro., México Eaton A tiempo completoEaton’s Corporate Sector division is currently seeking a Customer Service Representative. **What you’ll do**: Job Summary Job Responsibilities "A. Fulfill order management related activities for distributors C. Identify and implement process improvements D. Maintain daily usage of the Customer 360 tool E. Change notice management F. Facilitate proper...
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Customer Service Representative
hace 3 meses
Querétaro, Qro., México CRE Servicios Corporativos S de RL de CV A tiempo completoWelcome to the beginning of your CR England experience CR England is one of the largest refrigerated transport companies in the Americas, with around 500 clients and 100 years of experience in the global market. Due to our exponential growth in our Shared Services Center, we are looking for our next talented **Customer Service...
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Customer Service Representative
hace 3 meses
Querétaro, Qro., México Nordson A tiempo completoThe Customer Service Representative position processes transactions routed to Customer Service Tickets queue. This includes processing inbound requests initiated via phone or electronically from internal and external customers for quotes, orders, and other inquiries. **Essential Job Duties and Responsibilities** - Create and manage Warranty, Returns,...
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Mexico Customer Service Representative
hace 3 meses
Querétaro, Qro., México Bison Transport A tiempo completo**LOGISTICA BISON MEXICO** is a leading company in the logistics and transportation sector, recognized for its commitment to excellence in service and the professional growth of its collaborators. With a history of success in the market, we provide a dynamic and collaborative work environment in the heart of Querétaro, Querétaro. As part of our focus on...
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Customer Service Representative
hace 4 meses
Querétaro, Qro., México Speed FC Cart.com A tiempo completo**UBICACIÓN: QUERÉTARO ON-SITE** - Customer service representative - Agente telefónico bilingüe - 8 hours Shift (48 hours a week) **Whay you'll do** **We offer** - Paid training period + $2,500 Hiring Bonus - Performance Bonus up to 30% Monthly Salary - Food Vouchers - 30-day Christmas bonus. - Vacation bonus of 25% - Life and Medical Insurance Tipo...
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Customer Service Representative
hace 1 mes
Querétaro, Qro., México Sandvik A tiempo completoOur Seco culture All Seco employees across the globe share our family spirit, along with a passion for our customers and a personal commitment to ensure success in everything we do. For us, it’s also clear that our diversities form an amazing foundation for achieving great results. Visit our LinkedIn or Facebook to get to know us and our products...
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Customer Service Representative
hace 2 meses
Querétaro, Qro., México Kerry A tiempo completo**About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...
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Customer Service Representative
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Mitsubishi Electric Automation, Inc. (Meau) A tiempo completoJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Mitsubishi Electric Automation, Inc. (Meau). As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate order fulfillment, and supporting regional sales personnel and field...